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4.25/5

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Meredith Maines

UX Designer

Retail & ecommerce

Global

United States

October 15, 2019

User Testing for Quick Wins!

What do you like best about the product?

User Testing helps me target really specific user groups through their panels of participants and allows me to save these user groups for quick test access later. I love being able to annotate video clips with quick notes so I can more efficiently aggregate highlights to share with my team.

What do you dislike about the product?

The licenses are prohibitively expensive. We have access to very few seats. And as a freelancer on the side, I don't know how I would be able to utilize the platform with a freelance budget.

What problems is the product solving and how is that benefiting you?

I've been able to prove out and validate a user persona using live conversations. The platform allows me to do quicker, unmoderated testing, but also gives me access to real customers in real time with video chats.

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Verified User in Apparel & Fashion

User Experience Researcher

Fashion & Apparel

Mid-Market

October 15, 2019

Usertesting and Live Conversation!

What do you like best about the product?

Live Conversation has been a key component of my research toolkit! It will allow us to work quickly and efficiently and makes the democratization of our research easier in a business with multiple stakeholders and priorities!

What do you dislike about the product?

Marketing insights in beta! but can't wait to use it!

What problems is the product solving and how is that benefiting you?

Providing ongoing research for multiple parts of an organization, enable us to make confident and informed decisions

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Verified User in Media Production

Head of Research

Media & entertainment

Small business or Startup

October 15, 2019

Great for quick feedback

What do you like best about the product?

Usertesting is our go for super quick product/UX feedback that allows us to move fast and get a directional pulse check on how our users feel.

What do you dislike about the product?

I wish we could see profiles of the users include a head shot and get more well rounded understanding of who they are in addition to the screener process

What problems is the product solving and how is that benefiting you?

Userteseting.com allows us to gut check our designs and product flows and optimize them so that we feel good about putting them into A/B testing.

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Verified User in Leisure, Travel & Tourism

UX Researcher

Travel & hospitality

Enterprise

October 15, 2019

I can always depend on UserTesting to connect me with my target users effectively and efficiently.

What do you like best about the product?

UserTesting allows me to turn around quality research in an incredibly short turn around time. I can connect with Live Conversations in what feels like minutes, and collect extremely valuable footage of users on our site within a few hours.

What do you dislike about the product?

I wish I could add new participant groups after a study has been launched, but I am only able to add participants from the pools I created at the start of the study. Often times I do international research and wish to expand to a new country or new age demographic, but I'm not able to without duplicating the study and launching a second one.

What problems is the product solving and how is that benefiting you?

UserTesting lets me collect feedback on design concepts throughout the product cycle, but also put a qualitative spin on quant research. For the surveys I run, I also typically have UserTesting participants take the survey and explain the trade offs and decisions they are making as they answer.

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Verified User in Financial Services

Principal Associate, Research

Financial services

Global

October 15, 2019

Excellent and Getting Better

What do you like best about the product?

Access to UserTesting's huge range of participants; ease of use; fast turnaround on results

What do you dislike about the product?

Options for customization could be better. Need to be able to better tailor screeners and question options.

What problems is the product solving and how is that benefiting you?

Testing comprehension and findability of new features; validating hypotheses. Products are improved incrementally.

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Giuseppe Vittiglio

Director of Product Design

Real estate

Small business or Startup

United States

October 15, 2019

User Testing makes research easier

What do you like best about the product?

I love how quick it is to test things. It provides immediate feedback which is great to continue work and also for stakeholders making the decision to allow research

What do you dislike about the product?

I generally don't dislike anything on the platform, sometimes it can be a bit overwhelming, but that's just a knowledge gap.

What problems is the product solving and how is that benefiting you?

We are able to implement research into our process because of the speed of the turnaround

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Shawn Hudgins

UX Strategist

Non-profit

Global

United States

October 15, 2019

Meets a lot of our business needs

What do you like best about the product?

Being able to test with a large number of potential participants,

What do you dislike about the product?

That we do not have quick tests as a part of our current package.

What problems is the product solving and how is that benefiting you?

Finding out more about our customers for all of our digital products,

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Carolyn Macaluso

Sr. Product Designer

Technology

Enterprise

United States

October 15, 2019

User testing review

What do you like best about the product?

the speed at which I can get access to users.

What do you dislike about the product?

THere are not enough options - such as check boxes and ranking - a participant should be able to check more than one thing or organize items in a priority.

What problems is the product solving and how is that benefiting you?

insight into how and why people use Cloud services.

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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