What do you like best about the product?

Enables us to launch research that fills up quickly with participants who give great feedback. Like the note taking and video sharing features of user testing.

What do you dislike about the product?

I wish we could have a more simply formatted excel sheet that is shared out. Also wish that user testing could enable us to do larger quantitative studies. It would be amazing to be able to use it as a one stop shop for user testing. Also with each update to the UI the way we plan and schedule tests feels more convoluted. I wish they could think through a simple way to save and choose a set of screener questions. Especially for large corporate accounts that multiple teams fall under like ours.

What problems is the product solving and how is that benefiting you?

We're solving problems around how to structure UI/UX for banking customers both in the marketing/selling space and in servicing. We've seen great benefits for quick turnaround testing and quickly recieving feedback.

What do you like best about the product?

The tools for setting up a test, as well as for evaluation and note taking are really helpful.

What do you dislike about the product?

The pool of users have begun to come across as "Professional Users" and do not accurately reflect users which are less experienced in digital products – we've seen differences in users which come from our own recruitment methods and those directly from UserTesting. In addition, when introducing screeners to weed out certain users, sometimes some users get through who seem to have figured out a way to always qualify.

Recommendations to others considering the product:

It really is a great tool for usability testing if you can weed out the professional users and find the users that really do match your audience. There are not logic based survey questions included – which I think could be really useful.

What problems is the product solving and how is that benefiting you?

User Testing helps us spin up tests quickly to catch problems early and often.

What do you like best about the product?

Seeing interactions and hearing oral feedback

What do you dislike about the product?

Sometimes laggy/slow, but may not be UT's fault

Recommendations to others considering the product:

Understand users' remote capabilities and train them on expectations for remote testing.

What problems is the product solving and how is that benefiting you?

Ability to capture data from multiple users quickly. Quick turnaround

What do you like best about the product?

1. access to wide array of users 2. templates for tests 3. automation of steps and deployment

What do you dislike about the product?

UI is a confusing. - templates are buried three steps in - a simple 'save' functionality to reassure you after you have created a test.

What problems is the product solving and how is that benefiting you?

- validating new features - understanding old features - user sentiment - using data to back up design direction

What do you like best about the product?

The very quick turnaround on getting results - I can learn something about my product / designs / branding within a couple of hours from real people

What do you dislike about the product?

Very minor quibbles here and there - I wish it was more collaborative in terms of working with others in my team. It would be nice if multiple people could comment on tester videos and it say who in my team wrote those comments and we could upvote / downvote people's comments on eachother's tests. I also wish there was a better way of extracting the data and answers from the tests - the format in the excel spreadsheets is not very useful as the tasks or questions are split from each other (e.g. row one: task 1; row two: question from task 1 and answers) so there is a space in between all of the useful data. I would also recommend making these portable to google spreadsheets as this is what my company uses and is far more collaborative than microsoft excel.

What problems is the product solving and how is that benefiting you?

I have solved various UX problems - understanding what is more intuitive for users. I have often found that I can have a certain perspective on a design on product and users around the world have a completely different perspective because they haven't been working on it. We did a quick brand and logo analysis and most users preferred logos that the team hadn't even considered as the top options moving forward.

What do you like best about the product?

The biggest upside of UserTesting is their participant pool and filtering abilities. I can find current customers of our business, people who have never heard of our company, or even people who used to use the site but now don't in such little time! Creating tests are fairly effortless, though it takes time and practice to perfect the tests and gather the best insights possible. There are an unlimited number of tasks and questions you can provide to your testers in order to get whatever insight you need.

What do you dislike about the product?

Sometimes the quality of the testers are not great. I have too often received testers for my tests that have obviously lied in the screener questions or their profiles. For example, I have gotten testers who are 21-years-old and have a 17-year-old child. Or I have had testers who, in the screener questions, said that they have used our website before, but during the test, they state that they have never used the website before. This is frustrating and often leads to wasted time on my end. I also wish that the template questions and tasks were more nuanced. For example, template rating scale questions should be of a "rating scale" type, not a generic "task" type.

Recommendations to others considering the product:

Talk to their sales specialists and user researchers. They are all very knowledgeable and helpful people who can help you determine if UserTesting is right for you.

What problems is the product solving and how is that benefiting you?

We are trying to solve various questions that many different stakeholders in our company have, from the IT department to the Marketing teams to the Sales and Merchandising teams. These questions are being funneled to me, the UX researcher, who then uses UserTesting to see how members of the public react to our site.

What do you like best about the product?

The range of the users we can reach out to and the ability to learn about their values and beliefs, not just find out if we have put buttons in the right place. Great video editing suite

What do you dislike about the product?

The way you organise files Inability to delete or recall research published in error The fact that only 1 5 second test can be run in any one round of research The name of your product - it makes people assume they are looking for definitive answers to pass/fail tests. Research is about learning. The name of the tool affects the discourse around the tool and makes it harder to make product and designers think about learning not testing.

Recommendations to others considering the product:

none

What problems is the product solving and how is that benefiting you?

Reaching out to customers of competitors Doing pre-discovery work to determine if there is value in escalating to face to face lab or home visits Rapid prototyping

What do you like best about the product?

We are able to have truely agile product development with User Testing because of their quick filling and creation of tests. The templates are great places to start any sort of test, and we are able to iterate on our product ideas incredibly quickly.

What do you dislike about the product?

Restarting tests can sometimes be really cumbersome.

What problems is the product solving and how is that benefiting you?

We are solving a lot of problems with trying to iterate quickly on prototypes to get to a solution quickly that has been validated. This kind of testing usually would take us weeks. We've now figured out how to run 3 4 or 5 rounds of feedback with people over just a couple of days and get to some of the bigger issues with our ideas before it ever even goes into development. It saves a huge amount of time for us.