What do you like best about the product?

I have been using UserTesting for a variety of reasons but specifically to gather customer insights through usability studies. It provides an easy to use interface and often I have early results within minutes. I love the UserTesting recording feature which often helps me understand the user behavior, cognitive load and decision making for the end users.

What do you dislike about the product?

I would like to see more role-based controls, advanced search and richer dashboard for analysis.

What problems is the product solving and how is that benefiting you?

Usability studies - helps shaping product, feature or service design/improvement.

What do you like best about the product?

I like the large and diverse audience that you have built. Very easy to complete testing.

What do you dislike about the product?

There is nothing I specifically dislike. I think that, when building the test, it is a little tricky to choose a type of question and then populate that question.

Recommendations to others considering the product:

Give it a try. It has an easy to use interface and the right tools to help usability testing.

What problems is the product solving and how is that benefiting you?

Mostly design related problems around new prototypes. We have been able to greatly refine our prototypes before sending them out to the public. We have yet to have a new screen or flow cause anger because we've worked out all the bugs beforehand.

What do you like best about the product?

I'm a big fan of using the platform! The ability to capture quick feedback from our target customers couldn't be easier or quicker. You can launch and complete a study in a single day. Or, if you're like me, you can launch a study on a Friday afternoon (while sipping your favorite beverage), and review all the responses on Monday morning (while sipping your favorite coffee). Share the videos with colleagues, or export the results and share with the team. It couldn't be easier.

What do you dislike about the product?

Most of the time analyzing the results is takes longer than launching the study. There's nothing wrong with that, it just requires time and focus. Watching all of the videos can be a little tedious, but also fairly informative. I'd love a way to get high-level insights quickly and then dig into areas of particular interest or intrigue.

What problems is the product solving and how is that benefiting you?

I primarily use UserTesting to get quick feedback from our customers. As mentioned above, launching a study couldn't be easier, and getting results is usually fairly quick. If there was a way to get to insights faster, this would be a grand slam!

What do you like best about the product?

Flexibility in targeting and question creation

What do you dislike about the product?

Target group may not be representative of population

What problems is the product solving and how is that benefiting you?

Testing user interfaces to reduce risk, uncovering pain points with existing products, getting usability feedback on icons/text

What do you like best about the product?

It allows to setup a test, get result, analyse them and act on them extremely fast. If you were to do real world lab test the process would take weeks, here it usually takes me a day from test ideation to analysis. I like that when a test doesn't go the way it should have been (poor audio, testers tested the wrong thing, etc) UserTesting.com will always replace the test with another one in a matter of minutes. And because it's so fast to get something tested, the lost time does not make any difference into my day. It's an excuse to get another coffee. I also like that you can do split groups (A/B) to test variations of design and that User Testing will randomized in which order they are seen to remove bias.

What do you dislike about the product?

The users in UserTesting default panels sometime seem like experts. Because they know the tool and are paid to use it they are de facto professional testers. When something seems easy to them I like to take it with a grain of salt - and build another test. Conducting remote testing allows to gain efficiency but it requires to write test scenario a certain way, to make sure that you don't create bias or send testers the wrong way. It's a skill that needs practice.

Recommendations to others considering the product:

Always to a dry run of your test (launch one test) to make sure that the language is understood, tasks are in the right order, prototype does not bug, then roll out to another 5 testers to get the right number of testers per Nielsen Norman recommendation.

What problems is the product solving and how is that benefiting you?

I have been using UserTesting to validate concept, validate problems, validates flows. It allows me to: select the right experience, enhances experiences, prioritize the right problem to go after.

What do you like best about the product?

There are many positive aspects to UserTesting, but the speed of getting responses to a question is my favorite benefit. It is easy to set up a survey, and responses start to flow in after about ten minutes.

What do you dislike about the product?

There are some elements of UserTesting's package that may be useful to other organizations but that we don't use. It may be that we are simply naive, or very simple in our approach, but I don't see a time when we will need the consulting/help services that UserTesting offers. I would rather that development concentrated on make the product simpler than giving personal services.

Recommendations to others considering the product:

Try it, but have a plan for usage before you start. Know what you want to get out of it.

What problems is the product solving and how is that benefiting you?

Understanding user reactions to proposed flows and design changes are the biggest areas of benefit for us. As a result of using UserTesting, we are not spending time developing UI/UX that our users don't like

What do you like best about the product?

The most helpful aspect of the UserTesting is being able to choose the demographic you want to target. You can get down to really precise details about it and they help you find them. Also, I usually get a response to my test within hours which helps us move relatively fast with decisions.

What do you dislike about the product?

Sometimes, the quality of users can vary. There have been moments when the user has issues running through the test or don't give enough information to questions being answerd.

What problems is the product solving and how is that benefiting you?

We like to test variations of designs with users to see which one might be more impactful for us.

What do you like best about the product?

The combination of video and screen recording proves very beneficial when tracking bugs or getting suggestions for increased user friendliness. The platform really allows the tester to review your website in real time and in a way that most users would engage. This allows you to see the interaction and also allows the tester to provide valuable feedback. We have used User Testing for 2 years and find it to be a very good tool that provides feedback we would not receive otherwise. The testers are by and large very dedicated to testing and provide great feedback on bugs, the user interface and overall user experience.

What do you dislike about the product?

A recent change to how you schedule future tests is not intuitive and confusing. The scheduling still works as it should but just a little confusing. Everything else about User Testing works very well.

Recommendations to others considering the product:

Test drive it and see what they have to offer. It has been a very valuable resource for us and it works on all platforms. The video with integrated audio feedback is great and proven time and again to be useful.

What problems is the product solving and how is that benefiting you?

We use User Testing to identify bugs on our websites under development. We also use it to engage the tester and gain insight into user friendliness, navigation, the user interface and user experience overall. Some of our best implementations have come for suggestions of testers. We feel that we would not be as successful today if we had not had the insight of the testers on User Testing.