What do you like best about the product?

UserTesting gives our team easy access to gather user insights as we are iterating on our products. The solution is relatively simple and easy to learn. Customer service and support has been very helpful as we have ramped up our usage of the tool.

What do you dislike about the product?

The pricing of UserTesting is a bit of a barrier. The solution is fully featured, but it comes at a price. If you don't have a dedicated group focused on testing and interpreting the results it might not be worth the cost.

Recommendations to others considering the product:

Make sure you have a plan in place for how you will use UserTesting immediately upon implementation to ensure you are realizing value for the price paid.

What problems is the product solving and how is that benefiting you?

We use UserTesting to gather insights about our current product suite and where we need to focus our energy in iteration. We also use it in our prototyping process before build to get a solid minimum viable product out the door.

What do you like best about the product?

I like the flexibility of the question format, user demographics and plans.

What do you dislike about the product?

I really don’t have any issues with the system.

Recommendations to others considering the product:

It’s important to understand the concepts of user testing as a tool, focus groups, surveys etc in order to capture unbiased information.

What problems is the product solving and how is that benefiting you?

I test everything from wireframes to changing elements on a site. I find that getting feedback from users is 5he best way to get unbiased feedback and saves the time and money to redesign a site or element of a site after the fact.

What do you like best about the product?

Recruiting is very simple, and overall I've been happy with the the general quality of testers as well as UserTesting's response when testers aren't quality (they are quickly replaced at no additional cost). Also it makes it easy to analyze and get clips from interview videos - I upload all of my usability test videos into UserTesting for analysis, even if I ran them outside of the platform.

What do you dislike about the product?

I'm used to advanced survey-building tools, so it can be frustrating trying to work around limitations in question types, randomization, etc. when building a test. The analysis question responses is also pretty lackluster. If I'm asking more than a few questions, I'll usually end up redirecting to another survey link.

Recommendations to others considering the product:

If you have the money, it's a great resource. It streamlines a lot of the most tedious parts of usability research.

What problems is the product solving and how is that benefiting you?

Quick, easy usability results. I save a ton of time on recruiting and analysis. I have more capability to run tests on lower-priority questions in addition to my main research projects because the effort is so low to get quick data form an unmoderated test.

What do you like best about the product?

I've quite enjoyed how fast it's been to gain user insights - when a test gets published I tend to get first results in an hour. It works really well in imitating new user situations and people generally know to give enough details and share their thoughts throughout the testing process. It's been good to use for building empathy and conviction in product teams - nothing works as well as having real users share their experience in their own words.

What do you dislike about the product?

The usability of the environment isn't too great. So it's a bit time consuming to learn, plus some actions in setting up tests just aren't intuitive. After you learn how to set up what you need and do some run-throughs, it luckily isn't that big of a hassle but I'd honestly prefer to learn how to use a platform to the max without a demo session - just my personal preference.

Recommendations to others considering the product:

Definitely worth it to try, it might fit your needs.

What problems is the product solving and how is that benefiting you?

I've mostly used it to spot usability issues quickly and what implications some designs have. I also use it to find hints of larger product problems that we can research through live user-testing sessions and interviews later. Though I haven't used the aid of UT for the latter. The main benefit I've seen is the speed of which I can get tests done. Though it's also provided enough background to guide us in exploring solutions for more complex problems.

What do you like best about the product?

Getting insights from real users, hearing their reactions in their own voice.

What do you dislike about the product?

I would've loved testing with even more users but it was too costly for my limited budget.

What problems is the product solving and how is that benefiting you?

User research for a social impact platform.

What do you like best about the product?

UserTesting provides a panel of users and gets feedback very quickly -- sometimes in a few hours. I love that the videos are easily accessible and can be shared or edited. I can also create screeners and templates to easily able designers on my team to complete their own research. We continue to use usertesting for this use case. This allows UX researchers, like myself, to focus on the strategic research projects and helps enable others to do user testing.

What do you dislike about the product?

Some UT users participate in a lot of studies and can come off as "professional testers."

What problems is the product solving and how is that benefiting you?

It can take a long time and energy to recruit and setup user feedback sessions. I like that UT helps to make this process more efficient. It's great to help product and design set up their own tests and get results quickly. Setting up users for those teams might take me several days to complete otherwise.

What do you like best about the product?

Pretty easy to use and results in minutes.

What do you dislike about the product?

You need to read the instructions to get started.

Recommendations to others considering the product:

Wish is was less expensive.

What problems is the product solving and how is that benefiting you?

Confirm how easy it is to use our website. We've confirmed this is the case because of UserTesting.

What do you like best about the product?

Very easy to set up multiple questions to move participants through easily. Easy to follow format for multi-step testing.

What do you dislike about the product?

They do not vet their participants. We were specifically seeking college students, and marked it required that the tester be in school, but instead got people who even admitted they were not college students, but one made some excuse about "thinking about going back at 45". They self-selected what they thought the test wanted just to get paid and were not valuable in specific feedback. Many participants were also incredibly racist and sexist.

Recommendations to others considering the product:

Be very specific in your user vetting questions. Have a clear idea of what feedback you need and give the testers a very clear path that keeps them going on a good clip. Make sure you test in both Firefox and Chrome.

What problems is the product solving and how is that benefiting you?

We used UserTesting for navigation testing, along with testing key terms. We were seeking the benefit of getting experiences from students at multiple colleges, to get a feel for what other students were experiencing in a myriad of online settings. The benefit was being able to cast a wide geographical net.