What do you like best about the product?

I was able to pick up and use the tool with little instruction and tutorials. It was easy to use and troubleshoot. I would suggest that any team can pick up this tool and learn it quickly to get user feedback within days.

What do you dislike about the product?

Some of the users had trouble using the video tool (audio and video issues).

Recommendations to others considering the product:

Even if you think you users are unique, you can get information from User Testing

What problems is the product solving and how is that benefiting you?

We had a need to get users voices to be heard by by stakeholders. We are making better informed decisions by utilizing these voices.

What do you like best about the product?

Usertesting.com has proven to be an invaluable resource for our teams to facilitate qualitative research and collect important feedback about our product. It makes it really simple to setup and launch a test to prove a hypothesis and get results back in the same day.

What do you dislike about the product?

It can be a bit costly tool for team with smaller research budgets.

What problems is the product solving and how is that benefiting you?

- Running quick qualitative testing on the fly with customers outside our customer base. - Quick rounds of testing

What do you like best about the product?

Its a great product for Qualititative Research because a number of times Quantitative Research (via surveys etc.) do not give the minute insights that a face to face conversation facilitates. This is a must have for your preliminary secondary research phase because it will help you build a hypothesis for the next stages. The video conversations with the customers were very insightful and the panel that was selected was genuine and very interested in answering questions. Took a lot of work away from my shoulders.

What do you dislike about the product?

Although all the participants fit the persona that we request, I think we should be allowed to select whom we want to interview. One of the team members got an interviewee who although fit the criteria, didn't have the household situation we were looking for. Some background information will be really helpful.

Recommendations to others considering the product:

Its easy to use and you should not have any problems with it. Prepare your questions and hypothesis in advance.

What problems is the product solving and how is that benefiting you?

It helped me build hypothesis for the primary research phase, which is extremely complex. There is no way one can enter the primary research phase without having a solid understanding of what the market trends, drivers and expectations are, which UserTesting.com helps with immensely.

What do you like best about the product?

I find it simple to set up and easy to use.

What do you dislike about the product?

Nothing in particular stands out as a problem for me.

What problems is the product solving and how is that benefiting you?

It's useful for getting quick feedback on prototypes.

What do you like best about the product?

I like that you can create a transcript of the video. Demographic controls were great. The ability to tag segments of the video on the fly is great.

What do you dislike about the product?

No pay as you go option! Pricing makes it harder for smaller companies to use.

What problems is the product solving and how is that benefiting you?

Funnel optimisation

What do you like best about the product?

The first thing I really like the fact that it is a self service tool. Anyone in my team: designers, user researchers, product managers can use it by themselves as long as they have screenshots or a mock. I also like how intuitive and fast it is to use. The UI is really brilliant and it takes only a few minutes to understand what is asked. The fact that the mock can be shared with other stakeholder for reviewal is also a pretty good feature as often times these need to be double checked by team members.

What do you dislike about the product?

I dislike three things. The first thing that I dislike is when you set up the test with a mock (Invison) there is no clear understanding and how the questions you are writing map to a particular screen. I had to have another screen side by side with the mock and then write questions on the other screen. I had issues when I tested the user testing prototype and had to readjust. The second problem is that listening to all video is really time consuming and I wish I could get some sort of spreadsheet with data from each screen of the video that I could pull out in a reusable format. The third problem is when I wrote comments/notes on parts of the video I don't understand what I can do with that data. Where will I be able to find it later? how does that become insightful? It is a big problem when you try to turn around tests fasts like we do at Amazon and you feel like those extra tools are not helpful.

Recommendations to others considering the product:

Watch and read some tutorials on their support page or on youtube before you dive in.

What problems is the product solving and how is that benefiting you?

I have been trying to do two things. The first one is understand how a feature is understood by a user and how do they formulate their opinion about it and the second one is what parts of a flow need to be optimized to minimize funnel drop off.

What do you like best about the product?

Ease of use and ease of recruiting users.

What do you dislike about the product?

There may be recruiting constraints due to the niche nature of the product. User results should also be taken with a grain of salt.

What problems is the product solving and how is that benefiting you?

Get early signals from customers if our design concepts will work or get feedback on prototypes. Its been great to get this feedback quickly with usertesting.com and incorporate the feedback into the products.

What do you like best about the product?

User Testing allows you to designate the type of users you are modeling for, and actually watch them navigate your site in recorded sessions. Users are trained to do "think alouds" so we get to see and hear the actions and thinking of users similar to your target users. The turnaround times are incredibly fast too. I've made many discoveries through these insights and find this to be a marvelous solution.

What do you dislike about the product?

Honestly, I can't think of anything. I really like it.

What problems is the product solving and how is that benefiting you?

We analyzed our navigation hierarchy and validated the revisions to it. We also examined the usability of our home page.