What do you like best about the product?

That I'm able to make money for completing pretty basic tasks. It's fun to give feedback and know that my opinion is being valued. I also like that I can participate whenever I want. Everything is on my own time, in terms of trying to participate in surveys. I can keep trying to enter in a lot or a little. I like having that control.

What do you dislike about the product?

Waiting to see if I've been accepted into a survey. I feel like the wait time is quite lengthy.

Recommendations to others considering the product:

It's a great product and makes user research easy!

What problems is the product solving and how is that benefiting you?

I've been able to solve lots of different problems with UserTesting. From providing feedback about sports bras to UX issues, it ranges quite nicely. As a UX Designer for a company, it's really nice to see participation in user research.

What do you like best about the product?

The ability to ask any question of a subset of our users and the ability to use pre filled surveys to help get started. Being able to set screener questions has also helped us isolate new demographics and get a fresh look on our product from markets we currently are not reaching with conventional marketing. The staff at UserTesting is also very helpful in explaining new features and regularly checks in on us to see if we are getting the most out of the platform. These meetings allow us to bring up any roadblocks, suggest features and get tutorials if needed on areas of the platform we are not familiar with.

What do you dislike about the product?

Watching all the videos can be time intensive but using NPS scores and other tools to make analysis a bit easier has helped. Being able to create roadblock questions and dependent questions would allow for better analysis on some of our tests. At our current plan level we do not have multiple users who can create tests. It would be a great option to add the ability for any user to draft up a test with the administrator being the stop gap for approval. This would allow my team to create test independently and submit them for review.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to test a product idea before we go to market with it. By getting insight from actual users it allows us to decide whether a product is viable before we put all of the work in to develop it. This saves us a ton of time on building products no one uses, which we have done in the past before UT. Never before have we been able to get access to our users and potential users and get a complete summary and notes on their experiences with our site.

What do you like best about the product?

I love how simple the interface and how easy it is to launch projects

What do you dislike about the product?

The preview mode is confusing because it doesn't reflect what users see. Formating tasks for studies could be better too.

Recommendations to others considering the product:

If you're looking for a simple tool that can help support your organization by gathering feedback quickly from your customers and users unmoderated studies are great to use.

What problems is the product solving and how is that benefiting you?

Trying to improve the usability of our online learning platform. It's great for unmoderated studies because it simulates the actual user's experience.

What do you like best about the product?

I like how easy it is to make comments that align with the video time stamp. In addition, hightlight reels are invaluable for sharing with upper management.

What do you dislike about the product?

Sometimes the clip length is pre-determined and is too long, I then need to go back and adjust it which then requires me to watch the clip a few times to make sure I have the right timestamp. I also feel like screener questions don't always work well, since there is a big incentive to take a test from the users perspective, they may fudge their answers in the screener. This may just be more diligence on our side to make sure we have the right information.

Recommendations to others considering the product:

Try it out - all you need to do is run one test to see the full benefits of it. It sells itself really.

What problems is the product solving and how is that benefiting you?

We want to take new pages and products to market, but need to know how the general public will react - that's at a high level. On a more granular level, we are looking to see if people notice, and then think about using some of the features we want to invest time in. We've been surprised more often than not with how people either don't see something we thought was obvious, or find a round about way of achieving a task we set. We use Hotjar as a recording tool for our live environment, and while we can see people struggle with our live site, we need UserTesting to help fill in the gaps and hear how people might struggle and what they expect should happen. So while we have other "recording tools", UserTesting allows us that direct connection and conversation with customers.

What do you like best about the product?

Transcription feature. Save a lot of time

What do you dislike about the product?

Money and access to a specific user group

Recommendations to others considering the product:

Making it cheaper. It's useful when you want mass approach in getting feedback.

What problems is the product solving and how is that benefiting you?

Verbatim are quite important and it helps to gather consensus in notes when we have transcripts ready

What do you like best about the product?

UserTesting is great at getting your team quick insights into your product. It excels at a fast turnaround, often times within the same day. This is great when you need to get some simple usability feedback on a prototype or on a live product.

What do you dislike about the product?

UserTesting is not always great for more in depth studies. It depends on the type of insights you are looking for. I also think that the participants in their panel tend to skew more tech savvy than the general population. If I want a more representative sample of the general population, I may go for other methods of sourcing research participants.

What problems is the product solving and how is that benefiting you?

My team supports our company's Incubator. We move really fast and need to get quick feedback on our new product ideas. UserTesting has been very effective at allowing us to get quick usability feedback. We also use the Live Conversations tool when we run our design sprint kickoff so we can quickly interview participants that fit our target persona.

What do you like best about the product?

Super easy interface allows to set up test quickly and easily. It also takes just a few hours, sometimes a few minutes, to get the results.

What do you dislike about the product?

UserTesting.com made a lot of huge improvements during the last year and keeps launching cool features, there is nothing to dislike about this tool. .

Recommendations to others considering the product:

Just try it :) it provides a lot of value

What problems is the product solving and how is that benefiting you?

I run tests as often as possible to iterate on my designs and move forward confidentially.

What do you like best about the product?

The capability to pick how many people test.

What do you dislike about the product?

Difficult to ensure that the users are taking the time and effort to go through and completely test. Understanding how many users have technology issues and give up would be very helpful.

Recommendations to others considering the product:

Know what exactly you are trying to gain from the test.

What problems is the product solving and how is that benefiting you?

Understanding the ease of the website and how outside viewers would be able to navigate the website. We were able to reorganize and create new paths because of the feedback.