What do you like best about the product?

How quickly we receive results and the ability to have a variety of questions included (voice, written, multiple choice). It's great to access people that we would otherwise not be able to talk to in person. The Excel files that you can export are great to help synthesize information quickly and compile different tests together. Additionally, the ability to give access to our team to view videos from users directly is a huge bonus to validate the research.

What do you dislike about the product?

There's no logic that can be included in questions to help go deeper on specific features participants are interested in. Additionally, it would be nice to have deeper screening options though User Testing is probably ahead of most competitors with the options they already provide. Would be nice to have a built in app emulator that could run apps within usertesting.com that is beyond prototypes but doesn't require us to ask users to download the app on their personal device.

What problems is the product solving and how is that benefiting you?

We are using to to test new app prototypes for a variety of consumer facing products as well as using it to run qualitative interviews more effectively than what can be done in person. Because our products are digital, it allows us to reach people from a variety of places that can give us unique perspectives outside of our own bubble. We have been able to adapt products quickly by reducing arguments within the team around certain decisions because we can let the user decide how best to proceed with product development.

What do you like best about the product?

Best thing about user testing is how easy and quick it is to start a test. As a UX designer, sometimes the hardest part of testing is getting the right audience. User Testing incentivizes the testers and has them already ramped up to test which makes that process fast and simple.

What do you dislike about the product?

What I dislike is more on the tester's experience. Testers usually have to go through a series of qualifying questions in order to know if they can take the test. Sometimes a user will click on an entire page of tests and not qualify for a single one - but frustratingly so, users will burn time clicking through test to test and not be able to take any one.

What problems is the product solving and how is that benefiting you?

We're allowing just about anyone to perform and set up a user-test rather than always roping in a researcher.

What do you like best about the product?

It is super easy to build tests on UT.com. It allows you to take snippets from user feedback which is extremely impactful when presenting your findings to a wider audience. The new feature to save audience categories is useful and is efficient. Their customer support is helpful and very prompt.

What do you dislike about the product?

Can't conduct a variety of user research methods through UT.com like card sorting or tree tests etc. The feedback CSV file isn't very usable. Participants trick the test screeners (despite making them generic).

Recommendations to others considering the product:

It's a great quick way to reach out to a wide variety of users. Especially great for conducting usability tests that can inform your product decisions.

What problems is the product solving and how is that benefiting you?

User testing has helped us to reach out to a variety of audiences. It is especially helpful to do quick usability tests and inform decisions.

What do you like best about the product?

Usertesting.com gives me access to unlimited tests and hundreds of thousands of users.

What do you dislike about the product?

Usertesting comes with a hefty price tag. I wish that they allowed per/test pricing options.

Recommendations to others considering the product:

Definitely shop around and be sure that you need to do a lot of testing to justify the pricing and the unlimited nature of the plan. If you have the funds, the need, and want results returned very rapidly (sometimes in less than an hour), this could be the right product for you.

What problems is the product solving and how is that benefiting you?

We always finding ways to make our products better with the insights we gain from Usertesting.com. We always finding ways to make our products better with the insights we gain from Usertesting.com.

What do you like best about the product?

The ability to get detailed feedback from real people with a quick turn around is essential when prototyping or testing new features or messaging. I've always been pleased with the speed at which responses are received. UserTesting is an essential tool for teams that don't want to have to wait until tomorrow to keep improving.

What do you dislike about the product?

If you operate in a niche industry, make sure that UserTesting is able to source results from your personas. It doesn't happen often, but sometimes the feedback can be way off. I'm guessing that this either happens when there aren't enough users online in your target market, or perhaps because your user isn't exactly the expert they are pretending to be. Regardless, it doesn't happen often, and because of the speed at which testing is received, it's not a big deal.

What problems is the product solving and how is that benefiting you?

We are testing product features and messaging, and as i mentioned before the ability to have a rapid response helps with teams that are focused on delivering in sprints. Additionally, because UserTesting shows everything your customer is doing by providing video recordings, you're able to see exactly how they interpret your instructions.

What do you like best about the product?

Working in a fast paced design and development environment, I appreciate the quick turn around of result. Within 24 hours of submitting your test plan / recruitment survey you can have a multitude of in-depth user interviews complete.

What do you dislike about the product?

The mobile testing user experience is wanting.

What problems is the product solving and how is that benefiting you?

The ease of User Testing has meant there is more time for both research and usability testing leading to better design solutions within projects. Everything is recorded for you so it is easy for all team member to have access to the same insights.

What do you like best about the product?

i like that you can get paid for doing small tasks

What do you dislike about the product?

i don't like that from the client side, paying for user tests is very expensive. from the testing side, sometimes the amount of pay does not feel as worth it.

Recommendations to others considering the product:

Expensive from the client side but very helpful. Easy way to make money from the testing side

What problems is the product solving and how is that benefiting you?

it shows issues with website design that upper management may not understand unless shown by real user testers, and also benefits people who want to make money in their free time.

What do you like best about the product?

Having the scheduling built into the tool and being able to set a cap on the number of participants was incredibly helpful. For doing moderated remote testing UserTesting is great!

What do you dislike about the product?

The unmoderated functionality could be improved. In tools like UserZoom there is much more robust functionality when it comes to unmoderated and mixed testing methods like card sorts, tree tests, benchmarks, etc.

What problems is the product solving and how is that benefiting you?

Scheduling, video editing, and running remote moderated usability tests. Video editor has much of the functionality needed and is easy to use. Would like observers to be able to comment in real time as they are watching the sessions. Scheduler works great.