What do you like best about the product?

Ease of use and ease of recruiting users.

What do you dislike about the product?

There may be recruiting constraints due to the niche nature of the product. User results should also be taken with a grain of salt.

What problems is the product solving and how is that benefiting you?

Get early signals from customers if our design concepts will work or get feedback on prototypes. Its been great to get this feedback quickly with usertesting.com and incorporate the feedback into the products.

What do you like best about the product?

User Testing allows you to designate the type of users you are modeling for, and actually watch them navigate your site in recorded sessions. Users are trained to do "think alouds" so we get to see and hear the actions and thinking of users similar to your target users. The turnaround times are incredibly fast too. I've made many discoveries through these insights and find this to be a marvelous solution.

What do you dislike about the product?

Honestly, I can't think of anything. I really like it.

What problems is the product solving and how is that benefiting you?

We analyzed our navigation hierarchy and validated the revisions to it. We also examined the usability of our home page.

What do you like best about the product?

What I love about UserTesting is how fast it provides you insights from users and lets you make a business decision. Users who offer feedback on user-testing are highly involved and take the process seriously. The tool is easy to use and offers tons of templates for various use cases if you are new to UX research. It not only allows you to gather unmoderated product feedback, but you can also lets you execute other qualitative research studies such as surveys, focussed group discussions, diary studies etc.

What do you dislike about the product?

The targeting available can be more exhaustive and granular. At times you can tell users who are giving the feedback somehow gamed the system by not offering honest answers to the screener questions. Have experienced figma prototypes not working on usertesting at times but must have been resolved by now

Recommendations to others considering the product:

It's a great tool for fast prototyping. I highly recommend their templates to use if confused or facing trouble getting started. Great tool to share results/video clips with other stakeholders as well

What problems is the product solving and how is that benefiting you?

Product prototyping, SEO keyword analysis, competitive feedback

What do you like best about the product?

The synthesis tools are good for looking at research holistically across clicks and replies. I also appreciate watching videos and the ease of creating, sharing, and stringing together video clips.

What do you dislike about the product?

The program is slow, and the menu options are hard to find. It takes a few times to remember all the settings and how to adjust them. It's also difficult to copy data out of the tool if you need to access it later. I like that I have the option to use my own panel, but their panel is very well trained. I've found the feedback from their trained users to be slightly biased due to their testing experience. Users also struggle to move the controls out of the way during testing and remember to see the prompt. They really struggle with the interface, and it can bias results. The old interface was a bit smoother for users.

What problems is the product solving and how is that benefiting you?

Usability and click testing. It can be nice to have a consistently test that I don't need to modify.

What do you like best about the product?

I really like the read aloud and fresh eyes features as they allow me to reach a diverse group of individuals and I can get a more concise answer versus if someone only types a response. User testing also provides nice analytics of questions in an excel export which is really helpful. I also appreciate that on the scaled rating questions, UT allows for unique scales (ex. Least -Most Importance)

What do you dislike about the product?

I wish there was more robustness in creating screener questions. As I am not a researcher and do not have much experimental design experience, I struggle with coming up with proper screeners. Sometimes I think people are able to cheat the system. Also, I wish that UT would have a question feature where people can rank multiple choices (ex. place these 5 features in order of importance.) Sometimes, the transcriptions are a bit clunky so I find myself having to go back through the recordings.

Recommendations to others considering the product:

Take advantage of their academy and training videos. They offer a lot of good resources that can help you create better tests and get the most out of the tool.

What problems is the product solving and how is that benefiting you?

We are getting answers as to the usability or our solution along with feature preference. Our team is very much focused on evidence based experimentation and UT allows us to quickly gain that evidance and then persevere or pivot as necessary. ALso, we have noticed an increased time savings since we do not have to fill out paper work for each UT interview or experiment that we run.

What do you like best about the product?

That I'm able to make money for completing pretty basic tasks. It's fun to give feedback and know that my opinion is being valued. I also like that I can participate whenever I want. Everything is on my own time, in terms of trying to participate in surveys. I can keep trying to enter in a lot or a little. I like having that control.

What do you dislike about the product?

Waiting to see if I've been accepted into a survey. I feel like the wait time is quite lengthy.

Recommendations to others considering the product:

It's a great product and makes user research easy!

What problems is the product solving and how is that benefiting you?

I've been able to solve lots of different problems with UserTesting. From providing feedback about sports bras to UX issues, it ranges quite nicely. As a UX Designer for a company, it's really nice to see participation in user research.

What do you like best about the product?

The ability to ask any question of a subset of our users and the ability to use pre filled surveys to help get started. Being able to set screener questions has also helped us isolate new demographics and get a fresh look on our product from markets we currently are not reaching with conventional marketing. The staff at UserTesting is also very helpful in explaining new features and regularly checks in on us to see if we are getting the most out of the platform. These meetings allow us to bring up any roadblocks, suggest features and get tutorials if needed on areas of the platform we are not familiar with.

What do you dislike about the product?

Watching all the videos can be time intensive but using NPS scores and other tools to make analysis a bit easier has helped. Being able to create roadblock questions and dependent questions would allow for better analysis on some of our tests. At our current plan level we do not have multiple users who can create tests. It would be a great option to add the ability for any user to draft up a test with the administrator being the stop gap for approval. This would allow my team to create test independently and submit them for review.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to test a product idea before we go to market with it. By getting insight from actual users it allows us to decide whether a product is viable before we put all of the work in to develop it. This saves us a ton of time on building products no one uses, which we have done in the past before UT. Never before have we been able to get access to our users and potential users and get a complete summary and notes on their experiences with our site.

What do you like best about the product?

I love how simple the interface and how easy it is to launch projects

What do you dislike about the product?

The preview mode is confusing because it doesn't reflect what users see. Formating tasks for studies could be better too.

Recommendations to others considering the product:

If you're looking for a simple tool that can help support your organization by gathering feedback quickly from your customers and users unmoderated studies are great to use.

What problems is the product solving and how is that benefiting you?

Trying to improve the usability of our online learning platform. It's great for unmoderated studies because it simulates the actual user's experience.