What do you like best about the product?

Usertesting.com gives me access to unlimited tests and hundreds of thousands of users.

What do you dislike about the product?

Usertesting comes with a hefty price tag. I wish that they allowed per/test pricing options.

Recommendations to others considering the product:

Definitely shop around and be sure that you need to do a lot of testing to justify the pricing and the unlimited nature of the plan. If you have the funds, the need, and want results returned very rapidly (sometimes in less than an hour), this could be the right product for you.

What problems is the product solving and how is that benefiting you?

We always finding ways to make our products better with the insights we gain from Usertesting.com. We always finding ways to make our products better with the insights we gain from Usertesting.com.

What do you like best about the product?

The ability to get detailed feedback from real people with a quick turn around is essential when prototyping or testing new features or messaging. I've always been pleased with the speed at which responses are received. UserTesting is an essential tool for teams that don't want to have to wait until tomorrow to keep improving.

What do you dislike about the product?

If you operate in a niche industry, make sure that UserTesting is able to source results from your personas. It doesn't happen often, but sometimes the feedback can be way off. I'm guessing that this either happens when there aren't enough users online in your target market, or perhaps because your user isn't exactly the expert they are pretending to be. Regardless, it doesn't happen often, and because of the speed at which testing is received, it's not a big deal.

What problems is the product solving and how is that benefiting you?

We are testing product features and messaging, and as i mentioned before the ability to have a rapid response helps with teams that are focused on delivering in sprints. Additionally, because UserTesting shows everything your customer is doing by providing video recordings, you're able to see exactly how they interpret your instructions.

What do you like best about the product?

Working in a fast paced design and development environment, I appreciate the quick turn around of result. Within 24 hours of submitting your test plan / recruitment survey you can have a multitude of in-depth user interviews complete.

What do you dislike about the product?

The mobile testing user experience is wanting.

What problems is the product solving and how is that benefiting you?

The ease of User Testing has meant there is more time for both research and usability testing leading to better design solutions within projects. Everything is recorded for you so it is easy for all team member to have access to the same insights.

What do you like best about the product?

i like that you can get paid for doing small tasks

What do you dislike about the product?

i don't like that from the client side, paying for user tests is very expensive. from the testing side, sometimes the amount of pay does not feel as worth it.

Recommendations to others considering the product:

Expensive from the client side but very helpful. Easy way to make money from the testing side

What problems is the product solving and how is that benefiting you?

it shows issues with website design that upper management may not understand unless shown by real user testers, and also benefits people who want to make money in their free time.

What do you like best about the product?

Having the scheduling built into the tool and being able to set a cap on the number of participants was incredibly helpful. For doing moderated remote testing UserTesting is great!

What do you dislike about the product?

The unmoderated functionality could be improved. In tools like UserZoom there is much more robust functionality when it comes to unmoderated and mixed testing methods like card sorts, tree tests, benchmarks, etc.

What problems is the product solving and how is that benefiting you?

Scheduling, video editing, and running remote moderated usability tests. Video editor has much of the functionality needed and is easy to use. Would like observers to be able to comment in real time as they are watching the sessions. Scheduler works great.

What do you like best about the product?

We learn lots of information about our user behaviors. Voice quality is perfect 👌 testers make their job perfectly.

What do you dislike about the product?

Everythink is perfect for our apps. I don’t have any bad feedback.

Recommendations to others considering the product:

Maybe you can make test groups. For example: I want to make a folder for my some tests.

What problems is the product solving and how is that benefiting you?

We recognize that users not understand our app perfectly. We have video templates but they assume they are image templates. We fix this problem with user testing feedbacks.

What do you like best about the product?

We have found User Testing gives us a lot of flexibility to test ideas no matter where we are in the in the process.

What do you dislike about the product?

We have had some challenges in the past with getting people outside of our team into the tool to listen to customer feedback directly, but most often it is behavior driven and not a limitation of the tool.

Recommendations to others considering the product:

Just get in there and experiment. Doesn't have to be perfect the first time around.

What problems is the product solving and how is that benefiting you?

We have found User Testing gives us a lot of flexibility to test ideas no matter where we are in the in the process. We have even used it to test content for printed pieces of collateral (along with form) to make sure we are getting the message just right.

What do you like best about the product?

Responsive support, a fairly good panel, being able to run a lot of tests to get good data

What do you dislike about the product?

To make an app build for UserTesting requires extra developer work, which often results in bugs

Recommendations to others considering the product:

It's not perfect, but it's the best solution we've found in the space. Compared to others, the support and continued innovation are impressive and worth the cost.

What problems is the product solving and how is that benefiting you?

We have used UserTesting for usability research as well as messaging and branding work. We've been able to spot issues in the product that might otherwise have been hard to reason about.