What do you like best about the product?

The degree to which you can refine your testing pool

What do you dislike about the product?

Setting up questions can often be tricky. If you make a mistake you often have to delete everything and start again.

Recommendations to others considering the product:

Be very considered in your framing of questions.

What problems is the product solving and how is that benefiting you?

UserTesting is a great way for my team to sense-check branding and marketing ideas with a broader audience really quickly.

What do you like best about the product?

I like that I don't have to wait or mess with scheduling to get my results!

What do you dislike about the product?

I wish it were easier to let other people pilot/preview your tests.

Recommendations to others considering the product:

If you want really quick and QUALITY results, definitely look into UserTesting.

What problems is the product solving and how is that benefiting you?

I'm able to conduct research super quickly, making lean research very possible. If there's a question, I can launch a study right away and get a lot of results.

What do you like best about the product?

The fast response time from participants fits my team's busy backlog.

What do you dislike about the product?

It’s expensive compared to other platforms.

Recommendations to others considering the product:

Test out the vendor’s platforms with a real use case and screening criteria before making a decision.

What problems is the product solving and how is that benefiting you?

We’ve used it for everything from websites, portals, and mobile apps — to paper prototypes of our EOB statements. We like the strength and flexibility of the platform.

What do you like best about the product?

Easy to put comment on the right time of the video.

What do you dislike about the product?

Every UI that can be facing to test candidates is English that makes it hard to conduct tests to our Japanese customer who mostly does not speak and understand English.

Recommendations to others considering the product:

Since I haven't actually conduct usability testing using UserTesting.com mostly because of language issue, I'm not in a position to recommend the service.

What problems is the product solving and how is that benefiting you?

I'm using UserTesting.com to observe our customer in different markets such as US/UK/DE, and I'm seeing customers act/react quite same at different markets for most of the time but sometimes I find difference in customer behavior between markets.

What do you like best about the product?

How quickly we can implement something, get it into user's hands and see their reaction.

What do you dislike about the product?

Cost is pretty significant. If you want to test longer engagement it seems like it would be difficult given the short sessions.

Recommendations to others considering the product:

Consider expanding support in PC Game testing.

What problems is the product solving and how is that benefiting you?

We are testing usability with game features such as movement and shooting. Accessibility of concepts and features. We realized it informed our prioritization and disproved some of our initial ideas.

What do you like best about the product?

The ability to test upwards of 20+ users, the recruitment panel, the various modules available to build a test to resemble a qualtitative session when done in-person.

What do you dislike about the product?

The transcription of sessions is very inaccurate. It's also a hassle to use HTML formatting if one chooses to format the instructions.

What problems is the product solving and how is that benefiting you?

Access to look alike users, who are otherwise very expensive to recruit for in-person interviews.

What do you like best about the product?

Speed of finding testers, quality of the testers

What do you dislike about the product?

The UX of the site is a little difficult to navigate. How to find all the answers to questions, adding notes and pausing the video. Transcripts would also be nice.

What problems is the product solving and how is that benefiting you?

Usability issues

What do you like best about the product?

It is efficient, fast and results are accurate. I can get clear insights for potential or active customers. These customers are a great resource and help in taking design and UX decisions.

What do you dislike about the product?

I sometimes feel users are only there to make money, as it happens that they are not as knowledgeable as if they managed to cheat their way through the screening process. It also sometimes takes a lot of time to compile results as some users tend to talk a lot, especially when only a clear and simple answer is required.

What problems is the product solving and how is that benefiting you?

Usertesting helps us take clear design decisions. Whenever we're at a crossroad, we use Usertest to help us decided which way to go. Usertest is also a great resource to get insights and other user feedback which helps us find pain points and other areas of improvement.