What do you like best about the product?

We're using UserTesting to learn more about the customers themselves, what outcomes they want, what they think and feel, stretching far beyond hearing their feedback about an interface.

What do you dislike about the product?

We wish they offered a pricing model that was based on a price per test, or pay as you go.

What problems is the product solving and how is that benefiting you?

UserTesting has made it possible for so many of us to gain real, actionable customer insights in rapid fashion. It's changing our culture of making product strategy and design decisions. What used to cost hours and dollars in recruiting, travel, and interpretation is now done in a fraction of the time. We can easily share our new insights with many team members.

What do you like best about the product?

The point that i do not have to be present to run the validations.

What do you dislike about the product?

Would be nice to have some English correction options.

What problems is the product solving and how is that benefiting you?

Product design validation

What do you like best about the product?

The degree to which you can refine your testing pool

What do you dislike about the product?

Setting up questions can often be tricky. If you make a mistake you often have to delete everything and start again.

Recommendations to others considering the product:

Be very considered in your framing of questions.

What problems is the product solving and how is that benefiting you?

UserTesting is a great way for my team to sense-check branding and marketing ideas with a broader audience really quickly.

What do you like best about the product?

I like that I don't have to wait or mess with scheduling to get my results!

What do you dislike about the product?

I wish it were easier to let other people pilot/preview your tests.

Recommendations to others considering the product:

If you want really quick and QUALITY results, definitely look into UserTesting.

What problems is the product solving and how is that benefiting you?

I'm able to conduct research super quickly, making lean research very possible. If there's a question, I can launch a study right away and get a lot of results.

What do you like best about the product?

The fast response time from participants fits my team's busy backlog.

What do you dislike about the product?

It’s expensive compared to other platforms.

Recommendations to others considering the product:

Test out the vendor’s platforms with a real use case and screening criteria before making a decision.

What problems is the product solving and how is that benefiting you?

We’ve used it for everything from websites, portals, and mobile apps — to paper prototypes of our EOB statements. We like the strength and flexibility of the platform.

What do you like best about the product?

Easy to put comment on the right time of the video.

What do you dislike about the product?

Every UI that can be facing to test candidates is English that makes it hard to conduct tests to our Japanese customer who mostly does not speak and understand English.

Recommendations to others considering the product:

Since I haven't actually conduct usability testing using UserTesting.com mostly because of language issue, I'm not in a position to recommend the service.

What problems is the product solving and how is that benefiting you?

I'm using UserTesting.com to observe our customer in different markets such as US/UK/DE, and I'm seeing customers act/react quite same at different markets for most of the time but sometimes I find difference in customer behavior between markets.

What do you like best about the product?

How quickly we can implement something, get it into user's hands and see their reaction.

What do you dislike about the product?

Cost is pretty significant. If you want to test longer engagement it seems like it would be difficult given the short sessions.

Recommendations to others considering the product:

Consider expanding support in PC Game testing.

What problems is the product solving and how is that benefiting you?

We are testing usability with game features such as movement and shooting. Accessibility of concepts and features. We realized it informed our prioritization and disproved some of our initial ideas.

What do you like best about the product?

The ability to test upwards of 20+ users, the recruitment panel, the various modules available to build a test to resemble a qualtitative session when done in-person.

What do you dislike about the product?

The transcription of sessions is very inaccurate. It's also a hassle to use HTML formatting if one chooses to format the instructions.

What problems is the product solving and how is that benefiting you?

Access to look alike users, who are otherwise very expensive to recruit for in-person interviews.