What do you like best about the product?

The larger user base and easy interface are my favorite features.

What do you dislike about the product?

I can't think of anything that I dislike.

Recommendations to others considering the product:

Go for it. They have the right feature set and it's easy to use.

What problems is the product solving and how is that benefiting you?

We are able to pre-test messaging and UI before we launch them into production. UserTesting makes it easy to find participants without a lot of effort. Easy to to get quick results.

What do you like best about the product?

What I like is best is that this has a nice clean interface that provides options for different kinds of studies. I like that it prompts me for input so it pretty much creates the test for me.

What do you dislike about the product?

Wish it had more kinds of testing (card sorting, tree jacking, hot spots)

What problems is the product solving and how is that benefiting you?

I've been testing how customers are using our software, what their desired workflows are, and what we need to change. We are working on this iteratively and it's great to use a consistent testing approach that can be saved and compared.

What do you like best about the product?

The test participant network combined with the screener.

What do you dislike about the product?

There is not anything about usertesting that I don't like.

Recommendations to others considering the product:

add additional UX research methods like card sorting, tree testing, click through testing with heatmaps and funnel analysis

What problems is the product solving and how is that benefiting you?

product design problems in terms of using our web applications to serve our customers. Usability, preference, comprehension, and recording of other UX research methods.

What do you like best about the product?

UserTesting is great for getting quick, high-quality feedback from a wide range of populations.

What do you dislike about the product?

The survey components that I used for a remote unmoderated study could be a little bit more robust. If they were to add some more useful features (randomization, skip logic, etc.) to their survey tool, it would provide utility that doesn't exist on other survey platforms.

Recommendations to others considering the product:

Don't be afraid to ask for help, they are very responsive!

What problems is the product solving and how is that benefiting you?

I am able to conduct remote unmoderated research very easily and get high quality data back. It's nice to be able to have video and audio of users completing tasks.

What do you like best about the product?

The best part about UserTesting is that we are able to get a ton of different opinions about new product ideas and gain more of an insight into how much value an idea will bring to our users.

What do you dislike about the product?

I dislike that we are unable to see how many videos we still have to watch on our dashboard. It'd be great to have something that indicates which tests still have unwatched videos. It's also a pain to have to go through each and every video in order to see all of the comments I wrote.

Recommendations to others considering the product:

No recommendations at this time.

What problems is the product solving and how is that benefiting you?

The problems we're solving involve the usability of the homepage of our website, as well as the effectiveness of the videos we produce. We're also developing more specific, detailed content based on user reviews.

What do you like best about the product?

Seeing the user try the app and being able to share their reactions with our team. We often show clips of the videos at our weekly team meetings.

What do you dislike about the product?

Being able to use the same users or specific users would be a helpful feature.

Recommendations to others considering the product:

Very easy to use, anyone in the company can use it, but it's best to have a set person that runs the tests and analyzes results.

What problems is the product solving and how is that benefiting you?

We are a remote team and so this allows us to do UX and design testing without having a physical office.

What do you like best about the product?

I get insights from people on designs and concepts really quickly!

What do you dislike about the product?

It's hard to make sure I'm getting the right target persona and people given a specific digital health focus.

What problems is the product solving and how is that benefiting you?

I leverage UserTesting as a way to get feedback on design ands product concepts as we move forward. The ability to leverage anecdotal buy in or disagreement on strategies and designs is helpful making a case to the broader organizations in order to get buy in.

What do you like best about the product?

The real-time information that you would received from customers testing out your products in their own space

What do you dislike about the product?

I do not know enough about the platform to answer this.

Recommendations to others considering the product:

Get a product demo or call

What problems is the product solving and how is that benefiting you?

I am not using UserTesting