What do you like best about the product?

- Fast responses from users - Diverse demographics of participants - Ability to make clips to share with teams - Transcript and playback speed is useful as well for scrubbing through videos - Support is usually fast - Live conversations have been a great addition

What do you dislike about the product?

- Fraudulent participants; people who lie through their screeners, this ends up wasting a lot of time especially for live conversations - Inability to link directly to a certain point in recordings - Tests could be better organized into folders

What problems is the product solving and how is that benefiting you?

- Talking to users about their problems with our service - Getting fast users input on something we're thinking about launching - Getting specific user groups that we're trying to target into a call

What do you like best about the product?

Great for unmoderated testing. Love that you can control the speed of playback, and the note-taking functionality works well.

What do you dislike about the product?

The design is a little dated and unmoderated testing isn't great for certain types of research.

Recommendations to others considering the product:

It's a solid choice for a limited type of testing.

What problems is the product solving and how is that benefiting you?

Mostly clarity issues with established interface and content. Unmoderated testing shows us where the problems lie.

What do you like best about the product?

I'm a product manager/interaction designer try and use it on all my projects. Even with projects I'm confident in I'm always able to take away new insights and findings from watching users interact with prototypes.

What do you dislike about the product?

It can be hard to navigate through previous tests and setting up a test can be lengthy. It's also difficult to collaborate on tests, especially when the other user has limited permissions.

Recommendations to others considering the product:

User testing is an essential part of bringing a new product live, whether you feel the updates are obvious or now. UserTesting is a quick and flexible way to gain insights into your product.

What problems is the product solving and how is that benefiting you?

I typically use User Testing for testing new website features, especially when we're hoping to guide users through a flow. It's helpful to get insight from people who may not work in tech/use your product everyday.

What do you like best about the product?

It is useful for me to connect to my customers via user testing and get feedback.

What do you dislike about the product?

I would love to have better UX and more custom tests

What problems is the product solving and how is that benefiting you?

Via this I reach out to my customers to understand what they want to create products accordingly

What do you like best about the product?

Quick responses from survey participants

What do you dislike about the product?

Multiple users can’t view responses at the same time

What problems is the product solving and how is that benefiting you?

Usability

What do you like best about the product?

Reach of diverse audience is great. CS good too.

What do you dislike about the product?

I don’t really have any main complaints about user testing.com

Recommendations to others considering the product:

Good software. Highly recommend it but the price is a bit high.

What problems is the product solving and how is that benefiting you?

User testing is great for uncovering missed behaviors or validating hypothesises

What do you like best about the product?

That it is easy to use and it is also easy to recruit participants.

What do you dislike about the product?

I think a bit of flexibility with the types of questions / tasks that users can perform while on Camera.

What problems is the product solving and how is that benefiting you?

It’s pretty great overall.

What do you like best about the product?

Not only the professional user interface but also the additional resources available are UserTesting's greatest strengths.

What do you dislike about the product?

I'm usually skeptical about the relevance of the available researchers as my company works in a very specific domain. This is not directly related to UserTesting as a product though.

Recommendations to others considering the product:

Reachability for a larger audience, coupled with available incentives for the researchers that adds a sincerity to their efforts, makes UserTesting a great tool to consider for testing and research.

What problems is the product solving and how is that benefiting you?

Mostly user research for our software products. UserTesting is a great way to validate ideas and get feedback on existing solutions.