What do you like best about the product?

Quick responses from survey participants

What do you dislike about the product?

Multiple users can’t view responses at the same time

What problems is the product solving and how is that benefiting you?

Usability

What do you like best about the product?

Reach of diverse audience is great. CS good too.

What do you dislike about the product?

I don’t really have any main complaints about user testing.com

Recommendations to others considering the product:

Good software. Highly recommend it but the price is a bit high.

What problems is the product solving and how is that benefiting you?

User testing is great for uncovering missed behaviors or validating hypothesises

What do you like best about the product?

That it is easy to use and it is also easy to recruit participants.

What do you dislike about the product?

I think a bit of flexibility with the types of questions / tasks that users can perform while on Camera.

What problems is the product solving and how is that benefiting you?

It’s pretty great overall.

What do you like best about the product?

Not only the professional user interface but also the additional resources available are UserTesting's greatest strengths.

What do you dislike about the product?

I'm usually skeptical about the relevance of the available researchers as my company works in a very specific domain. This is not directly related to UserTesting as a product though.

Recommendations to others considering the product:

Reachability for a larger audience, coupled with available incentives for the researchers that adds a sincerity to their efforts, makes UserTesting a great tool to consider for testing and research.

What problems is the product solving and how is that benefiting you?

Mostly user research for our software products. UserTesting is a great way to validate ideas and get feedback on existing solutions.

What do you like best about the product?

How easy it is to set up a test, and how quick it is to find users. I save a lot of time not having to find users to conduct a test, and also by being able to duplicate and edit tests to iterate.

What do you dislike about the product?

Not being able to pause or stop the test. Sometimes I realize an error in the script and have no choice but to let it run and ignore the test results. It seems like a waste of testers' time that could be avoided.

Recommendations to others considering the product:

Set up a trial test and preview to make sure your test is set up correctly and makes sense for the user.

What problems is the product solving and how is that benefiting you?

It's helped me get unbiased feedback on prototypes, perform A/B tests, and also conduct market research.

What do you like best about the product?

Tests have a fast turnaround and it's great to recruit qualified users so quickly

What do you dislike about the product?

Most of their business model is charging you for quality of life / convenience updates. A base package may limit your users, and for a LOT more money you get a couple more people. This can be frustrating when all you need is something small like one more admin user.

Recommendations to others considering the product:

Learn UserTesting's limitations. It's not great with linear prototypes. You need to screen carefully if your users are niche.

What problems is the product solving and how is that benefiting you?

UserTesting is great for remote unmoderated user tests. It's best for quick feedback on simple concepts.

What do you like best about the product?

Having a focus group for your brand is always expensive. However, UserTesting will give you a great opportunity of how your target audience feel about your website.

What do you dislike about the product?

If you haven't tried any other testing tools, it might look a little bit pricey.

What problems is the product solving and how is that benefiting you?

How users use/feel about our website. Sometimes, homepage sliders are annoying to the users.

What do you like best about the product?

Fast access to users and fast turn around. It also allows non researchers to get involved in user research. It allows easy gathering of insights across product and design.

What do you dislike about the product?

If you're looking for specific niche user groups it might be slow or difficult to get them through usertesting.com. However try to plan around this. If you're looking for participants that are members of for example your company's loyalty scheme plan more time for recruitment.

Recommendations to others considering the product:

I think UserTesting has great capability to be used in conjunction with other tools. Consider adding some qualitative insights to your quantitative card sort via funneling some of the participants to user testing. You can also pilot questionnaire understanding using user testing, I think it's a great tool that can be used to gage whether understanding of concepts about which you're asking in consistent. Also think about how you can include other members of your organisation in research and watching insights. A great way is just sharing the test videos with your stakeholders so that they can watch them in their free time. This promotes great user empathy!

What problems is the product solving and how is that benefiting you?

Usertesting allows me to get signals regarding direction for product development as well as reach users in remote points of sale such as USA or UK. It's also a great tool for democratising easier research projects amongst your product or design teams. This not only can increase your capability for running research but also proactively spread user empathy within your team.