What do you like best about the product?

Remote moderated and unmoderated capabilities

What do you dislike about the product?

Very little dislikes from what I can remember

Recommendations to others considering the product:

N/A

What problems is the product solving and how is that benefiting you?

Gathering qualitative data to help inform product decisions, ultimately impacting business decisions

What do you like best about the product?

The functionality is diverse and allows for many different type of usages

What do you dislike about the product?

The interface is sometimes clunky and difficult for first time users

What problems is the product solving and how is that benefiting you?

I've used UserTesting to test out a prototype and it was great to get some feedback prior to developing it further.

What do you like best about the product?

I really like the idea of the market place, I think the fact that as a Product Manager you can access your actual users and define your testing terms base on different segments is amazing.

What do you dislike about the product?

I think the platform do not have enough international testers. East Europe and US pretty good, but Kr, Ru, CN, JP, Au and Middle East very little number of users so if you are a global company you cannot get the most out of the platform.

Recommendations to others considering the product:

If you are an international company you probably cannot benefit as much as US company.

What problems is the product solving and how is that benefiting you?

User feedbacks for mvp before building the full featured products, UX/UI decisions for best customer experience, Stakeholder buy in for the new features and improvements.

What do you like best about the product?

How quickly results come in, and the quality of the reviews.

What do you dislike about the product?

Some users seem to be too familiar with these testing tools.

Recommendations to others considering the product:

Make sure to proof your test questions agains specialist users! They seem to know too well sometimes.

What problems is the product solving and how is that benefiting you?

Quick validation of usability and users interest in product features.

What do you like best about the product?

You can literally get an idea of your design in minutes. Their big pool of registered testers makes the process quick and efficient.

What do you dislike about the product?

The experience to create and set up a test can be painful sometimes, but after doing that a few times - you get used with the pain :(

What problems is the product solving and how is that benefiting you?

Validating UX/UI decisions. It's a quick way to verify if your designs are going in the right direction.

What do you like best about the product?

How quickly we receive results and the ability to have a variety of questions included (voice, written, multiple choice). It's great to access people that we would otherwise not be able to talk to in person. The Excel files that you can export are great to help synthesize information quickly and compile different tests together. Additionally, the ability to give access to our team to view videos from users directly is a huge bonus to validate the research.

What do you dislike about the product?

There's no logic that can be included in questions to help go deeper on specific features participants are interested in. Additionally, it would be nice to have deeper screening options though User Testing is probably ahead of most competitors with the options they already provide. Would be nice to have a built in app emulator that could run apps within usertesting.com that is beyond prototypes but doesn't require us to ask users to download the app on their personal device.

What problems is the product solving and how is that benefiting you?

We are using to to test new app prototypes for a variety of consumer facing products as well as using it to run qualitative interviews more effectively than what can be done in person. Because our products are digital, it allows us to reach people from a variety of places that can give us unique perspectives outside of our own bubble. We have been able to adapt products quickly by reducing arguments within the team around certain decisions because we can let the user decide how best to proceed with product development.

What do you like best about the product?

Best thing about user testing is how easy and quick it is to start a test. As a UX designer, sometimes the hardest part of testing is getting the right audience. User Testing incentivizes the testers and has them already ramped up to test which makes that process fast and simple.

What do you dislike about the product?

What I dislike is more on the tester's experience. Testers usually have to go through a series of qualifying questions in order to know if they can take the test. Sometimes a user will click on an entire page of tests and not qualify for a single one - but frustratingly so, users will burn time clicking through test to test and not be able to take any one.

What problems is the product solving and how is that benefiting you?

We're allowing just about anyone to perform and set up a user-test rather than always roping in a researcher.

What do you like best about the product?

It is super easy to build tests on UT.com. It allows you to take snippets from user feedback which is extremely impactful when presenting your findings to a wider audience. The new feature to save audience categories is useful and is efficient. Their customer support is helpful and very prompt.

What do you dislike about the product?

Can't conduct a variety of user research methods through UT.com like card sorting or tree tests etc. The feedback CSV file isn't very usable. Participants trick the test screeners (despite making them generic).

Recommendations to others considering the product:

It's a great quick way to reach out to a wide variety of users. Especially great for conducting usability tests that can inform your product decisions.

What problems is the product solving and how is that benefiting you?

User testing has helped us to reach out to a variety of audiences. It is especially helpful to do quick usability tests and inform decisions.