What do you like best about the product?

Ease of use and how simple it is to set up

What do you dislike about the product?

Drafts and folder nesting can get quite confusing if you're not careful where to look

What problems is the product solving and how is that benefiting you?

Design validation and almost instant customer feedback. The video format is great for us to always be able to refer back to, to fix bugs or spin others up on the context.

What do you like best about the product?

The ability to quickly get a wide range of users to verify my hypothesis and UX patterns.

What do you dislike about the product?

Some of the users we've had in the past have either not read the instructions, breezed through the prototype, or not really stay focused on the subject at hand.

What problems is the product solving and how is that benefiting you?

For us, it gives us the ability to verify our hypothesis when it comes to certain design or ux patterns. It's a lot cheaper and quicker to throw a prototype together, test it against "real" users, and then take that data to either make changes (if necessary) or move towards production.

What do you like best about the product?

I liked how simply to create a prototype and be able to share the link directly to shareholders. The process is easy and quick, having your questions ready and set the information correctly.

What do you dislike about the product?

I wish I am able to capture the videos in clips directly from usertesting.com and share features.

What problems is the product solving and how is that benefiting you?

I am able to solve one of the redesign projects from eBay and the user's feedback is straightforward.

What do you like best about the product?

How easy it is to set up a test and gather quick feedback. Plus the team behind it is just amazing. If I ever need any help I know they will help very quickly and as well happy to do so. I also feel like I have a very good relationship with our customer success manager - she is amazing, always keeping in touch and making sure we make the most out of the tool.

What do you dislike about the product?

I guess the only thing I dislike is mainly around participants and how sometimes a few participants are too “professional” by this I mean that participants don’t really give their feedback but just say what they expect that you want to hear - obviously not much usertesting can do there. But other than that love it!

Recommendations to others considering the product:

Make the most of your platform by hearing it your customer success manager, they will be able to guide you and share different case studies that will help you set up better tests.

What problems is the product solving and how is that benefiting you?

I am one of two researchers for a big telecoms company and usertesting.com helps me bring quick feedback to the table. I am solving different problems from how we present customers their bills, how they can issue payments, track their order, upgrades or hardware purchases, reschedule engineer appointments and/or communications. I have thanks to usertesting.com brought very valuable insight that helped our team improve the nps score of our bill and payment mobile app by almost 50 points!

What do you like best about the product?

It's nice to see a UX based platform take UX to heart and actually make their platform intuitive and easy to use.

What do you dislike about the product?

Not a whole lot that the team has voiced to me that they are unhappy with.

Recommendations to others considering the product:

Like Nike said, Just Do It.

What problems is the product solving and how is that benefiting you?

This is used heavily by our UX team to test websites, apps, and various other things for our clients.

What do you like best about the product?

The most helpful aspect of UserTesting is immediate feedback. It is a great way to engage with your customers, test prototypes, and get responses in less than an hour. As a UX researcher, it is an outstanding way to test (and test often). The ability to watch participants navigate your prototype or website via video is invaluable - this qualitative data can be used over and over again and analyzed for a multitude of behaviors. I highly recommend UserTesting for qualitative research methods.

What do you dislike about the product?

UserTesting is a qualitative tool. I do have to use other tools for my quantitative methodologies. I would love to see more quantitative abilities within UserTesting, for example - the ability to send out just a survey to your panel.

What problems is the product solving and how is that benefiting you?

I use UserTesting to find pain points within our business's website. It is an excellent way to just watch people run through your site in real time. For example, we noticed one speicfic page had an incredibly low NPS score even though it was recently updated. By utilizing participants in UserTesting I was able to discover that the reasons that page was performing so poorly was because one of our auto-fill plug-ins was not always functioning properly.

What do you like best about the product?

The wide range of participants ready and available to go through unmoderated tests

What do you dislike about the product?

Screening is not always accurate due to participants not being truthful about their experience.

What problems is the product solving and how is that benefiting you?

A lot of usability testing and flow testing. Great for quick and immediate feedback for data driven design

What do you like best about the product?

I really like the large number of consumers I have access to via UserTesting. In addition, the quick turnaround on feedback and the Live Conversations feature have been great at giving us the necessary feedback for directional discovery.

What do you dislike about the product?

Sometimes our studies are a mixture between survey questions and usability open-ended so certain features like ranking and card sorting would be great. In addition, from an account perspective sometimes the communication hasn't been as seamless as I wish it would have to let us know ahead of time of changes to our accounts that may affect how we use them.

Recommendations to others considering the product:

Great tool!

What problems is the product solving and how is that benefiting you?

Feedback on directional discovery. Does something work? Is it usable? Can a user accomplish a task? What is the experience like? Is our proposed solution solving a consumer problem? Real-time feedback to be able to ask follow up questions as well as the ability to easily contact users via UT has been great.