What do you like best about the product?

It provides accurate feedback which enable the user to identify what to change from the website since UserTesting allows the user to website like and dislike from different customers and through this its quite simple for the user to improve the website. UserTesting functions like the additional screener questions havens to be very customizable and the customer service provided is quite reliable. Amazing solution on targeting the very and also the exactly participants or audience which your definitely looking for.

What do you dislike about the product?

UserTesting is not that difficult to get started even to the users without previous experience with familiar tools.

Recommendations to others considering the product:

I can recommend UserTesting as the best and effective tool for real user or the right audience targeting platform, easy to set up and its payment method is amazing.

What problems is the product solving and how is that benefiting you?

Real user or audience targeting platform and through the tool we can easily improve our website as well as our business production.

What do you like best about the product?

The participant panel and ability to launch studies and get feedback quickly. It becomes easier to use over time and there have been lots of improvements. Good for testing concepts with prospects. Ability to create highlight reels and download videos

What do you dislike about the product?

Limited participant screening capabilities and some studies take awhile to fill. Reporting is limited and still can be improved.

What problems is the product solving and how is that benefiting you?

feedback on proof of concepts, prototypes, live sites. Great also for testing competitors products. Especially given the pandemic I am quickly able to launch remote studies quickly.

What do you like best about the product?

UserTesting provides an ample amount of resources on research preparation as well as helping to promote user research in your organization. I've found these resources very helpful in preparing my own studies. Sometimes during test preparation I'll watch a few videos on methods and best practices to gain confidence to try a new method. The community UserTesting has built is an excellent place to engage with fellow researchers and folks who are also passionate about improving user research in their organization. I enjoy the discussions and often get inspired by discussion topics. This sense of community is also felt in the monthly Lunch & Learns. It's a great way to hear from leading UX researchers on best practices on a variety of topics.

What do you dislike about the product?

Sometimes I run into technical issues running studies on the platform. Although their customer service is prompt and friendly, I would prefer things to run more smoothly. For example, I've had trouble keeping my availability up to date because past timeslots will remain on the calendar and it'll cause confusion for my participants.

Recommendations to others considering the product:

Think about how UserTesting services will fit into your workflow to determine if it's right for your team. UserTesting can be very helpful if you're running a lot of unmoderated tests and need insights fast. The highlight reels can help you deliver those insights to stakeholders instead of painstakingly manually gathering artifacts from past sessions.

What problems is the product solving and how is that benefiting you?

Studies are well organized so that I can easily access past sessions. Sessions also have a chat transcription feature which is useful for supplementing my notes. Also when it comes to unmoderated testing it's really helpful to set up studies with Figma files or other materials I plan to present to the participant, and set them up in a secure manner.

What do you like best about the product?

The large pool of testers, free replacements, great insights

What do you dislike about the product?

Switch from pay-to-go model to monthly payments

Recommendations to others considering the product:

UserTesting is the leader in video consumer feedback.

What problems is the product solving and how is that benefiting you?

Feedback on user experience issues affecting conversion rate optimization.

What do you like best about the product?

The fact that I get to see, hear, and talk to prospective users or customers remotely, as they interact with my product is crazy!

What do you dislike about the product?

The price point. It's pretty expensive to set up a test.

Recommendations to others considering the product:

Not at the moment.

What problems is the product solving and how is that benefiting you?

UserTesting helps me to know if what I'm building is what prospective customers actually want. Not to mention, I can take action on the feedback I received.

What do you like best about the product?

that it makes research accessible for companies of any size with any budget. Great customer service

What do you dislike about the product?

unforeseen bugs can completely derail a research study

Recommendations to others considering the product:

I would be more inclined to interact with the community if it was part of my user flow

What problems is the product solving and how is that benefiting you?

User testing can be used for much more than usability testing. It has the benefits of being utilized for many types of research.

What do you like best about the product?

Record tests with product that have both web and mobile, survey, large pool of testers. We also need the ability to use our own testers, that was a different product however that we couldn't trial.

What do you dislike about the product?

The pricing doesn't work for a pre-seed startup, so we switched to another service which had the above and the ability to user our own testers at a price we could afford on a Pay per test plan. A pre-seed startup can't afford $20K plus a year plus pricing, there should be a pay per user plan, similar to their competition.

What problems is the product solving and how is that benefiting you?

We test all major changes to our user interface plus any areas where we we get support calls or dropoff. We love the ability to video record the users face as well as their screen to inform our designs.

What do you like best about the product?

Usertesting does a great job of quickly recruiting participants for your study, even participants that may normally be hard to find. Their interface is relatively easy to use, specifically the video playback and the transcription alongside it make synthesis of findings easier.

What do you dislike about the product?

Unmoderated tests can be tricky to get right. I use static Invision prototypes, our design team doesn't always have the ability to create a coded build. This is especially challenging for conducting unmoderated sessions. Usertesting doesn't make it easy to tie a question to a particular view or screen, it's up to the user to read the prompts and then click through the prototype. This means you have to be VERY careful of how you word questions and prompts, you run the risk of having the user click through all the screens at once but still be on the first question, or of the user getting completely stuck on the first screen.

Recommendations to others considering the product:

When creating an unmoderated test, make sure to pilot test it multiple times with colleagues before launching live. It's very frustrating to get bad or unusable results because of an error in your phrasing or prototype.

What problems is the product solving and how is that benefiting you?

I use Usertesting as an option for quickly needed research insights and when conducting moderated interviews isn't feasible timewise. Usertesting helps give you a relatively good pool of participants in a short amount of time (i.e. about 12 participants took my study and it took 2 days). Its a good feeling to log in and see insights waiting to be discovered.