What do you like best about the product?

Record tests with product that have both web and mobile, survey, large pool of testers. We also need the ability to use our own testers, that was a different product however that we couldn't trial.

What do you dislike about the product?

The pricing doesn't work for a pre-seed startup, so we switched to another service which had the above and the ability to user our own testers at a price we could afford on a Pay per test plan. A pre-seed startup can't afford $20K plus a year plus pricing, there should be a pay per user plan, similar to their competition.

What problems is the product solving and how is that benefiting you?

We test all major changes to our user interface plus any areas where we we get support calls or dropoff. We love the ability to video record the users face as well as their screen to inform our designs.

What do you like best about the product?

Usertesting does a great job of quickly recruiting participants for your study, even participants that may normally be hard to find. Their interface is relatively easy to use, specifically the video playback and the transcription alongside it make synthesis of findings easier.

What do you dislike about the product?

Unmoderated tests can be tricky to get right. I use static Invision prototypes, our design team doesn't always have the ability to create a coded build. This is especially challenging for conducting unmoderated sessions. Usertesting doesn't make it easy to tie a question to a particular view or screen, it's up to the user to read the prompts and then click through the prototype. This means you have to be VERY careful of how you word questions and prompts, you run the risk of having the user click through all the screens at once but still be on the first question, or of the user getting completely stuck on the first screen.

Recommendations to others considering the product:

When creating an unmoderated test, make sure to pilot test it multiple times with colleagues before launching live. It's very frustrating to get bad or unusable results because of an error in your phrasing or prototype.

What problems is the product solving and how is that benefiting you?

I use Usertesting as an option for quickly needed research insights and when conducting moderated interviews isn't feasible timewise. Usertesting helps give you a relatively good pool of participants in a short amount of time (i.e. about 12 participants took my study and it took 2 days). Its a good feeling to log in and see insights waiting to be discovered.

What do you like best about the product?

We use UT a ton for comparative testing between prototypes and then between competitors. The Product team is always very excited when I can get results back within hours. Beyond the product, the support team at UT are second-to-none. Ive only had to contact them a handful of times, but every time has resolved my frustrations.

What do you dislike about the product?

I do wish the product was cheaper. We're a small start-up and UT is getting to be expensive. There are times where the testers UT finds for us are clearly just trying to make a buck. Some tests we flag and UT is always helpful at finding replacements, but I feel UT could do a better job of filtering testers and finding testers who actually contribute useful data.

What problems is the product solving and how is that benefiting you?

We're in the process of building a new and exciting tools, and UT is letting us dig deep into user expectations and helping us separate our biases from whats right.

What do you like best about the product?

includes all the options i want in one platform

What do you dislike about the product?

its expensive and could be more robust on screener options

Recommendations to others considering the product:

make the most of the platform by integrating other online tools

What problems is the product solving and how is that benefiting you?

getting moderated and unmoderated user feedback on our companies product - really easy to get participants quickly

What do you like best about the product?

Result velocity and good users suggestions

What do you dislike about the product?

Hard to say, everything was fine in my experience

What problems is the product solving and how is that benefiting you?

When I need to verify UX solution quickly, UT is a good choice

What do you like best about the product?

You get high-quality feedback on your application in just minutes

What do you dislike about the product?

Final report layouts could be better. The reports are a bit difficult to understand.

What problems is the product solving and how is that benefiting you?

I've used UserTesting to get feedback on our website design. The 5-second test was very useful.

What do you like best about the product?

I really like that I can highlight the most important part of a video, saving the clip. Moreover, I can put together all clips of the same task for different users. I like also like the use of the reels, for my presentation of the results they are very useful. Regarding the recordings: they are well made and with good quality, both for mobile and desktop. I like that I can have different dashboards for all my brand, so I can handle the projects easily. Another thing that is very good for me is the customer service. When I ask something, the answer is quick and very useful.

What do you dislike about the product?

maybe is not intuitive at the beginning..so you need to take your time to understand how it is work, and could be useful have examples of different user test.

Recommendations to others considering the product:

useful if you want to know what your consumer thinks and to do useful research on your site. ou can really improve the Cr and the revenue if you use it well

What problems is the product solving and how is that benefiting you?

I solved the problem related to the prescription on my site. But also was useful to understand the customer journey and which problem the users had on the payment page. Yes, it was very useful to understand some important problems. Another thing I discover is, for example, the different mental models that women and men have. In one user test Isaw that women prefer to see the PLP with only the frame, instead the men prefer to see the glasses worn by a model. Another important discovery is that the consumer didn't understand the copy f box annual supply in PDP. So with this insight, we were able to change it and improve CR. Also, we tested the sunglasses configurator and we saw a lot of problems for the users, that we solved. It's a very important tool for us, to do research, to improve our sites.

What do you like best about the product?

It is versatile and can be used for unmoderated tests

What do you dislike about the product?

It is a little clunky, like if you host a diary study you have to send out links to each individual versus the platform sending them out. Its little things like that that limit its functionality

Recommendations to others considering the product:

Test other tools alongside it as it is not a one stop shop

What problems is the product solving and how is that benefiting you?

It has allowed us to test more and to let designers test more