What do you like best about the product?

It is versatile and can be used for unmoderated tests

What do you dislike about the product?

It is a little clunky, like if you host a diary study you have to send out links to each individual versus the platform sending them out. Its little things like that that limit its functionality

Recommendations to others considering the product:

Test other tools alongside it as it is not a one stop shop

What problems is the product solving and how is that benefiting you?

It has allowed us to test more and to let designers test more

What do you like best about the product?

The tool approaches the matters via face-to-face feedback to remote methods. It's a full-comprehensive method to organize contributions coming from users on our e-commerce platform.

What do you dislike about the product?

Data Protection seems managed under US Law (not still CCPA). I recommend a good level of attention in setting all the related features.

What problems is the product solving and how is that benefiting you?

We arranged in a single place all the user feedback for the analysis of our platform. One single place can make it more efficient and easy to compare

What do you like best about the product?

Made it really effortless to get feedback early and often.

What do you dislike about the product?

Pricing structure means only a few team members have full-access roles. That's made it sometimes painful when we are setting up a project as we need the team member with full-access to make adjustments for us.

Recommendations to others considering the product:

Make sure the way the license is structured fits your team structure.

What problems is the product solving and how is that benefiting you?

Usability testing. For validating concepts (A/B testing type exercise)

What do you like best about the product?

The ability to collect specific product feedback that helps uncover usability issues fast.

What do you dislike about the product?

Some users can get completely off track, and the test becomes useless. for that reason I run pilot tests before setting out large studies.

What problems is the product solving and how is that benefiting you?

This tool helps get a good outside-in view on the user experience, in a way that helps observe defects in our production environments.

What do you like best about the product?

The best insights were on parts of the navigation I wouldn’t realize there was issues.

What do you dislike about the product?

A set of testing questions could lead to a pointless testing experience.

Recommendations to others considering the product:

Simple tool with a very intuitive interface and easy to setup. Definitely the best tool to test a website navigation.

What problems is the product solving and how is that benefiting you?

Navigation problems when the objective is to find anything on a website. With testing I found many more flaws on the navigation of the website.

What do you like best about the product?

The UI is intuitive. Good metrics, easy to understand.

What do you dislike about the product?

Not that modern interface. There could be a more sophisticated way to get the data.

Recommendations to others considering the product:

Read the docs.

What problems is the product solving and how is that benefiting you?

Measurement of the effectiveness of the interaction on the products of the company.

What do you like best about the product?

UserTesting allows us to easily and quickly test with a wide variety of people. The test results and highlight videos can be easily shared. Insights come more quickly.

What do you dislike about the product?

It is not cheap, but the insights end up saving money.

What problems is the product solving and how is that benefiting you?

UserTesting has helped us to run more tests with more people earlier in the design and development cycle. This helps us to develop mobile and web solutions that are more likely to meet the needs of our users.

What do you like best about the product?

UserTesting can identify possible pain points throughout my team's website development. UserTesting also can select a specific demographic. The feedback we receive allows us to better empathize with our users. I love that UserTesting makes it easy to generate questions to ask our users. Its ability to enable us to digest user feedbacks and responses to the problem allows us to organize better and prioritize high priority adjustments.

What do you dislike about the product?

Sometimes, a user might not match the demographic selected, but on the other end, this could be because our team might not fully understand our demographic. It might be helpful to provide more in-depth information about the demographics we select. I feel that UserTesting is a little pricy, but I am also a college student. If this were from an organization's credit card, I could see this sounding more affordable.

Recommendations to others considering the product:

UserTesting is a great tool to learn about your users. It also helps us build a stronger user persona. UserTesting allows us to show our clients feedback directly from their users.

What problems is the product solving and how is that benefiting you?

We are determining how long it takes for a user to digest content on the website. User testing allows us to see if they would start or leave the page at any point during the test. The find the most significant benefit of UsetTesting is that it gives student's the ability to receive real industry experience.