What do you like best about the product?

We have easy access to real users and receive quick feedback on real sites/ads as well as prototypes. Our team is able to easily create and deploy tests, screened to a relevant target audience and quickly dissect critical issues.

What do you dislike about the product?

We have found there are some positivity biases and it can be difficult to get critical feedback. It increases the burden on asking the right questions which means that while the tests are easy to create, it requires someone very critical to design the test.s

Recommendations to others considering the product:

I recommend that users understand that question and test design are critical. Make sure you are asking thoughtful questions that prompt detailed and precise feedback and avoid "everything looks great!"

What problems is the product solving and how is that benefiting you?

We use it to try new app designs and have relied on it heavily with new website feature development. Additionally, it's been useful to get thick, rich description of how our target audience reacts to our advertisements.

What do you like best about the product?

We were able to recruit users with our very specific demographics: industry, job role, etc which was so great. We got to get insights from our competitors too as some of them are customers using our competitors' software.

What do you dislike about the product?

The cost is hefty. Almost a full time hire a year.

Recommendations to others considering the product:

Slack

What problems is the product solving and how is that benefiting you?

No other problems.

What do you like best about the product?

fast and simple - you get the insights you want in just a few hours

What do you dislike about the product?

the look and feel of the website could improve

What problems is the product solving and how is that benefiting you?

I'm trying to figure out if user stories make sense and users can understand the intent

What do you like best about the product?

I like the platform for the user testing. Easy to use.

What do you dislike about the product?

The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.

Recommendations to others considering the product:

Go back to allow the purchasing of credits so smaller companies can still use your product.

What problems is the product solving and how is that benefiting you?

We are a small company and we need to find quick ways to user test as needed. UT helped us with that.

What do you like best about the product?

- I like that it's quick - I can share videos quickly - Auto annotation - I can clip videos - Very quick to recruit participants

What do you dislike about the product?

-Criteria is a little specific and not broad enough - No randomization of tasks

Recommendations to others considering the product:

I would use it for quick user testing

What problems is the product solving and how is that benefiting you?

Problems - sometimes the videos are a bit slow - participants take a long time to complete Benefits - it's easy - doesn't cost that much

What do you like best about the product?

User Testing provides a great resource for researchers while being simple enough for designers and PMs to use independently. We love the new saved audiences feature and 'add to panel.'

What do you dislike about the product?

Using My Recruit - we still use it and like it, but I think there's room for improvement. It is a big lift to email a large pool of our customers and ask them to download the software and go through an unfamiliar flow. A simplified UX might be better for My Recruit.

Recommendations to others considering the product:

It takes a bit of time to get familiar with the UX but the best way is just to dive in.

What problems is the product solving and how is that benefiting you?

We use usertesting.com frequently for usability projects, prototype reviews, and occasionally for generative research. We catch a lot of unpleasant experiences - generally I'm already aware of them working in design research, but clips and highlight reels provide great ammo when making my case to stakeholders.

What do you like best about the product?

The ease of use of the platform and simplicity.

What do you dislike about the product?

Would love to have better filtering options for selecting user testers.

What problems is the product solving and how is that benefiting you?

Understanding potential demand of a new product, and also understanding feedback from users.

What do you like best about the product?

I like the automatic scheduling with users.

What do you dislike about the product?

Understanding 'workspaces' with my coworkers.

Recommendations to others considering the product:

Definitely take advantage of all of the features of the platform AFTER testing. We just found out about the highlight reel, and are excited to use it in our next presentation. I'm sure there are other features we haven't taken advantage of yet, and look forward to finding/learning about and implementing them!

What problems is the product solving and how is that benefiting you?

We've done more user and market research through UserTesting than we have done before with other platforms. Not only are we able to do do user testing on our current prototypes, but we're also able to just send out surveys to find the right users to do background research that will yield insights to later drive design decisions.