What do you like best about the product?

It’s a fantastic way to recruit participants quickly. It’s a great tool to manage stakeholders and have the ability to answer their questions quickly by speaking to customers without the lengthy and costly formal face to face recruitment process. The support is very good too. Whenever I’ve had an issue they have been quick to solve my problem

What do you dislike about the product?

The participants can be very low quality. We are told by our account manager that only a very small proportion get through the screening to be testers onsite but having been through the process myself I don’t think that it is thorough enough. If I forget to put “UK” as a screener question I will get 15 respondents from overseas pretending that they are Tesco customers - it’s quite telling.

Recommendations to others considering the product:

Make sure your screener questions are thorough. Purposefully try to catch people out. these fake testers are savvy!

What problems is the product solving and how is that benefiting you?

Quick and fast user research to fit in with the agile way of our company. The benefits have been most important recently as we’ve had to move to 100% remote testing due to covid 19

What do you like best about the product?

Panel of participants is good but you have to include screening questions, customer support when there are issues, They keep adding useful features to grow. Ability to test websites or prototypes on mobile or desktop, easy to share videos, video clipping, transcription (although they seemed to have removed that from our account recently), search capability, scheduling live conversations

What do you dislike about the product?

Lack of flexibility, for instance if you create a script when you are testing a prototype you can't copy this to test a website, bad analysis tools-results don't line up when using the excel download. The user experience of taking a test on mobile is clunky.

Recommendations to others considering the product:

This is a costly tool, but if your team can use it effectively it is worthwhile. We supplement with also running studies using our customers, but not using this tool. We also have had mixed results trying to get our customers to use this tool when trying to set up Live Conversations using our own customer panel

What problems is the product solving and how is that benefiting you?

being able to run more usability studies and to get results quicker. Also the panel helps to recruit participants (but it's not perfect). Good for getting feedback from prospective customers

What do you like best about the product?

The ability to investigate the thought process that participant have while conducting a study has been invaluable. The ability to interview individuals in their own home is also a benefit, deceasing the prevalence of confounds in studies.

What do you dislike about the product?

The only downside I have experienced is an incongruence of screener responses. Participants will pass UserTesting screeners to participate in the study, but then fail those same screeners in the survey itself.

Recommendations to others considering the product:

UserTesting is definitely worth a try if the collection of qualitative data is of importance to a company or individual.

What problems is the product solving and how is that benefiting you?

We have been able to use UserTesting to create better user experiences, conduct in depth competitor analysis, collect myriad qualitative data, and to vet content before publishing to our wider audience.

What do you like best about the product?

It is extremely easy to reach real users

What do you dislike about the product?

It is difficult to screen to the desired respondents sometimes

Recommendations to others considering the product:

Understand its uses and limitations

What problems is the product solving and how is that benefiting you?

We are able to get user feedback on problems to solve and how they use our product

What do you like best about the product?

The fact that I can test people and get insights about my products as well as give insights to other people. And the fact that I can just send the tests and go to bed and when I wake up I can see the results.

What do you dislike about the product?

That I cannot test younger people, and that if I am a seat holder, someone else with the same rights, cannot launch my tests in case I get sick

Recommendations to others considering the product:

If you need international testing usertesting is really working on that and are really trying to be helpful

What problems is the product solving and how is that benefiting you?

For my company I can really get feedbacks from people that normally we have a hard time getting hold of, as well as international people.

What do you like best about the product?

The ability to create tasks that helped us understand the user experience from website navigation to initial app experience. Also, the ability for us to tag interesting insights to share internally with our team.

What do you dislike about the product?

Some sessions were poor: one navigated to another page and the session was not recording what the viewer was looking at. Another session had no sound. Only used the trial of UserTesting, but felt like our funds and time were wasted on those sessions. Would potentially consider a subscription in the future, but the subscription is very costly for a business of our size (only 3 employees).

Recommendations to others considering the product:

A very valuable program to understand the objective experience of users in real-time. Would definitely suggest a trial or evaluation period to see if it is the right fit for your business

What problems is the product solving and how is that benefiting you?

Message clarity and in-app walkthroughs

What do you like best about the product?

Ability to filter users and feedback!!!!

What do you dislike about the product?

Video playback sometimes is laggy.!!!!!!

What problems is the product solving and how is that benefiting you?

Using for user insight and usability of our product. Benefits is gathering the user feedback and insights for our product.

What do you like best about the product?

Gives us a quick read on usability tests and provides a much shortened timeline for implementing changes.

What do you dislike about the product?

I have no dislikes or complaints with usertesting.

Recommendations to others considering the product:

Use the trial and see if it works for you!

What problems is the product solving and how is that benefiting you?

Issues with customers dropping out of our sales funnel.