What do you like best about the product?

The ability to create tasks that helped us understand the user experience from website navigation to initial app experience. Also, the ability for us to tag interesting insights to share internally with our team.

What do you dislike about the product?

Some sessions were poor: one navigated to another page and the session was not recording what the viewer was looking at. Another session had no sound. Only used the trial of UserTesting, but felt like our funds and time were wasted on those sessions. Would potentially consider a subscription in the future, but the subscription is very costly for a business of our size (only 3 employees).

Recommendations to others considering the product:

A very valuable program to understand the objective experience of users in real-time. Would definitely suggest a trial or evaluation period to see if it is the right fit for your business

What problems is the product solving and how is that benefiting you?

Message clarity and in-app walkthroughs

What do you like best about the product?

Ability to filter users and feedback!!!!

What do you dislike about the product?

Video playback sometimes is laggy.!!!!!!

What problems is the product solving and how is that benefiting you?

Using for user insight and usability of our product. Benefits is gathering the user feedback and insights for our product.

What do you like best about the product?

I love how quickly I can get detailed feedback from real users on prototypes of all fidelity levels.

What do you dislike about the product?

It's not so much a dislike as it is simply a limitation of doing virtual testing – some of the intent is lost when testing more nuanced flows (shopping for insurance, filing claims, other things that are emotionally charged).

What problems is the product solving and how is that benefiting you?

UserTesting extends the capability of our user researchers as well as product designers. It makes it easy to get insightful feedback and share it out with other stakeholders via video nuggets.

What do you like best about the product?

Gives us a quick read on usability tests and provides a much shortened timeline for implementing changes.

What do you dislike about the product?

I have no dislikes or complaints with usertesting.

Recommendations to others considering the product:

Use the trial and see if it works for you!

What problems is the product solving and how is that benefiting you?

Issues with customers dropping out of our sales funnel.

What do you like best about the product?

I like that my team can have users review our work within 2 hours of launching the test.

What do you dislike about the product?

Not all participants are equal. Recently, we have had to remove 20% or more for not completing the tasks correctly or giving up early.

Recommendations to others considering the product:

It's the best remote testing platform there is. Most test are completed within 2 hours which means design changes can be made same-day.

What problems is the product solving and how is that benefiting you?

You don't know what you don't know. Users tell us where problems are that we normally wouldn't realize. We've increased conversion across several pages of our site thanks to users' feedback.

What do you like best about the product?

As a designer on the team, it has been a light weight tool to use and allows our researchers to dedicate their time to larger, foundational studies, rather than usability.

What do you dislike about the product?

The spam from all the emails that each study returns.

What problems is the product solving and how is that benefiting you?

Mostly used for usability testing. Quick recruiting, completion, and early data output for quick iteration.

What do you like best about the product?

I like the fact that you can get fast actionable intel from real world users. We use this tool to make design decisions on a regular basis.

What do you dislike about the product?

The only feature I wish was expanded was the amount of testers you can have at any one time.

What problems is the product solving and how is that benefiting you?

Userability for website redesign or design in general. We have been able to allow our design team to continue to innovate while also getting real feedback from our demographic

What do you like best about the product?

Preference testing, screening users, being able to set the dimensions for users

What do you dislike about the product?

the interface gets a little glitchy when setting the test up, users not being truthful in order to pass the screener questions

Recommendations to others considering the product:

good for quantity of users, quick feedback

What problems is the product solving and how is that benefiting you?

quick feedback from users in order to iterate quickly