What do you like best about the product?

The speed you can launch a test and receive results is always astounding to my team members. Along with this, the participants know how to engage the platform and overcome hurdles with prototype testing. Most are very verbal and opinionated.

What do you dislike about the product?

The need to watch videos to truly assess usability issues. Did the hover over xyz? Did they try to click on something else first? They believe they finished a task successfully, but they actually review information from features we were testing the usefulness of?

What problems is the product solving and how is that benefiting you?

Mostly early prototype testing to work out ideas of what information or features would be useful on a website. With this, the true benefit is having examples from real users that features we did not think will perform well did not. Clients don't have to go by my word, here is actual users having issues or finding specific information valuable.

What do you like best about the product?

how guickly you can set up a test and get VOC

What do you dislike about the product?

limited country capability. We are a global company that need to test in markets like Jp, Middle East, etc.

What problems is the product solving and how is that benefiting you?

fast VOC

What do you like best about the product?

The speed at which we can get feedback from real people!

What do you dislike about the product?

I feel like there are features I'm not quite sure how to use.

What problems is the product solving and how is that benefiting you?

Feedback on prototypes, existing designs, navigation, etc.

What do you like best about the product?

Watching and listening to customers is key! We are able to hear the answer and balance with behavior, vocal pauses, scrolling behavior to understand how they interact with the design.

What do you dislike about the product?

We need to be able to test globally. Let's get User Testing capabilities for non-English speaking areas. Push into Japan and India.

Recommendations to others considering the product:

Understand your needs for use. Is this a global request? User Testing does well in Europe and US, but needs to expand globally and with non-English speaking capabilities.

What problems is the product solving and how is that benefiting you?

Image design to support product and overall brand. The qualitative data helps us to build the story of WHY customers make decisions to support the quantitative data showing us WHAT they are doing.

What do you like best about the product?

I like the ability to quickly launch a study and get results within a day, if not hours.

What do you dislike about the product?

At times, it is clear when participants are gaming the system, so it is really important to listen to each result in order to determine whether the response is valid. This can be challenging when you're trying to make a directional decision.

Recommendations to others considering the product:

In order to get the most out of the tool, you need to understand what you want to learn and to ensure questions are designed correctly to ensure an open, honest response from participants.

What problems is the product solving and how is that benefiting you?

We are seeking insights to validate problems and to determine whether or not we should spend time solving them. The benefits to us have been finding specific users quickly - and using those insights to move our innovation efforts forward (or punting them).

What do you like best about the product?

Super easy to set up a test, and within hours (sometimes minutes), you get relevant feedback. There's no reason even the smallest creative decision should not be driven by user testing when it's so simple.

What do you dislike about the product?

Wish the qualitative summary / notation feature was a little more effective for summarizing data. We rely on the verbal transcripts and it would be great to not have to listen to every second of every video to verify the accuracy of the transcript.

What problems is the product solving and how is that benefiting you?

My team uses User Testing to make copy and layout decisions about marketing emails. The feedback we get is often surprising, but we know it makes our emails more effective. It's also provides evidence we can lean on when defending our creative decisions to internal clients.

What do you like best about the product?

I love the fast turnaround time! It's so easy to spin up a quick test and gather insights from real users in a matter of hours. It's great for quick gut checks to validate our designs. I love that we can skip the recruiting process which can sometimes take the most time.

What do you dislike about the product?

Sometimes watching back the videos I wish I could interject and ask a question of the user of clarify something in a prototype. That's the only real trade-off for the the rapid turnaround. The challenge with having this tool so readily at my disposal is remembering to consolidate and share the insights. It's a little too easy to watch them on my own and not summarize what we learned for other stakeholders.

What problems is the product solving and how is that benefiting you?

I mostly use usertesting.com to shake out any usability issues in my designs before development handoff and to listen for any insights (e.g. what users like best, what they struggle with, where to they read something differently than intended, etc) and it's been extremely helpful.

What do you like best about the product?

How fast tests are picked up once launched.

What do you dislike about the product?

Not much to be honest It's silly but when you add a new task it goes to the bottom and you have to move it up vs. the new task being inserted in the proper place.

What problems is the product solving and how is that benefiting you?

Quick reads on prototypes prior to development