What do you like best about the product?

The ability to share results with stakeholders; to create highlight reels, to have stakeholders actually hear what users are saying. I like Live Conversations so that I can moderate.

What do you dislike about the product?

I don't have anything that I dislike other than not knowing how to use all of the features

What problems is the product solving and how is that benefiting you?

Basic user research to understand motivations, pain points, objectives; specific product/feature usability

What do you like best about the product?

the ability to test at scale - access to panel of professional users that target demographics of our users.

What do you dislike about the product?

some testers are not always effective in how they record - mic broken or hard to heard etc..

What problems is the product solving and how is that benefiting you?

able to scale our research and spend more time communicating out insights to the business.

What do you like best about the product?

Speed of getting users to feedback so we can reiterate quickly to improve experience

What do you dislike about the product?

Not much. Usertesting is easy. Other teams in the organization sees value in the platform.

Recommendations to others considering the product:

The value of user feedback to improve product development

What problems is the product solving and how is that benefiting you?

Validating assumptions. Discovering painpoints.

What do you like best about the product?

- Like how quickly you get the desired feedback from a big pool of users. - The test environment is quick and easy to setup.

What do you dislike about the product?

You cannot recruit real user on the platform which is sometimes necessary from an empathy stand point.

What problems is the product solving and how is that benefiting you?

- Helps getting feedback during the early stage of the design process. - AB Testing

What do you like best about the product?

The speed you can launch a test and receive results is always astounding to my team members. Along with this, the participants know how to engage the platform and overcome hurdles with prototype testing. Most are very verbal and opinionated.

What do you dislike about the product?

The need to watch videos to truly assess usability issues. Did the hover over xyz? Did they try to click on something else first? They believe they finished a task successfully, but they actually review information from features we were testing the usefulness of?

What problems is the product solving and how is that benefiting you?

Mostly early prototype testing to work out ideas of what information or features would be useful on a website. With this, the true benefit is having examples from real users that features we did not think will perform well did not. Clients don't have to go by my word, here is actual users having issues or finding specific information valuable.

What do you like best about the product?

how guickly you can set up a test and get VOC

What do you dislike about the product?

limited country capability. We are a global company that need to test in markets like Jp, Middle East, etc.

What problems is the product solving and how is that benefiting you?

fast VOC

What do you like best about the product?

The speed at which we can get feedback from real people!

What do you dislike about the product?

I feel like there are features I'm not quite sure how to use.

What problems is the product solving and how is that benefiting you?

Feedback on prototypes, existing designs, navigation, etc.

What do you like best about the product?

Watching and listening to customers is key! We are able to hear the answer and balance with behavior, vocal pauses, scrolling behavior to understand how they interact with the design.

What do you dislike about the product?

We need to be able to test globally. Let's get User Testing capabilities for non-English speaking areas. Push into Japan and India.

Recommendations to others considering the product:

Understand your needs for use. Is this a global request? User Testing does well in Europe and US, but needs to expand globally and with non-English speaking capabilities.

What problems is the product solving and how is that benefiting you?

Image design to support product and overall brand. The qualitative data helps us to build the story of WHY customers make decisions to support the quantitative data showing us WHAT they are doing.