What do you like best about the product?

I like being able to watch sessions and catch those light-bulb moments. When a participant says something that helps connect the dots.

What do you dislike about the product?

There were a few pieces in the UI that I found frustrating when reviewing multiple videos in a row. a piece of navigation hides and shows based on mouse hover. It's a little thing but would be nice for that to be resolved.

Recommendations to others considering the product:

Perhaps it's possible through the surveys to find participants with accessability needs

What problems is the product solving and how is that benefiting you?

we use it to validate our designs and product decisions. We also use it to monitor existing products and look for ways to enhance it through quarterly reviews.

What do you like best about the product?

My favorite feature is that how quickly you get sessions filled. Less time waiting means you can act on your findings quicker and iterate faster.

What do you dislike about the product?

very little, UI could be improved, other than that, it's a great tool!

Recommendations to others considering the product:

A must have!

What problems is the product solving and how is that benefiting you?

Finding issues with existing experience, also being able to test prototypes before making big changes to the experience

What do you like best about the product?

The ability to share results with stakeholders; to create highlight reels, to have stakeholders actually hear what users are saying. I like Live Conversations so that I can moderate.

What do you dislike about the product?

I don't have anything that I dislike other than not knowing how to use all of the features

What problems is the product solving and how is that benefiting you?

Basic user research to understand motivations, pain points, objectives; specific product/feature usability

What do you like best about the product?

the ability to test at scale - access to panel of professional users that target demographics of our users.

What do you dislike about the product?

some testers are not always effective in how they record - mic broken or hard to heard etc..

What problems is the product solving and how is that benefiting you?

able to scale our research and spend more time communicating out insights to the business.

What do you like best about the product?

Speed of getting users to feedback so we can reiterate quickly to improve experience

What do you dislike about the product?

Not much. Usertesting is easy. Other teams in the organization sees value in the platform.

Recommendations to others considering the product:

The value of user feedback to improve product development

What problems is the product solving and how is that benefiting you?

Validating assumptions. Discovering painpoints.

What do you like best about the product?

- Like how quickly you get the desired feedback from a big pool of users. - The test environment is quick and easy to setup.

What do you dislike about the product?

You cannot recruit real user on the platform which is sometimes necessary from an empathy stand point.

What problems is the product solving and how is that benefiting you?

- Helps getting feedback during the early stage of the design process. - AB Testing

What do you like best about the product?

The speed you can launch a test and receive results is always astounding to my team members. Along with this, the participants know how to engage the platform and overcome hurdles with prototype testing. Most are very verbal and opinionated.

What do you dislike about the product?

The need to watch videos to truly assess usability issues. Did the hover over xyz? Did they try to click on something else first? They believe they finished a task successfully, but they actually review information from features we were testing the usefulness of?

What problems is the product solving and how is that benefiting you?

Mostly early prototype testing to work out ideas of what information or features would be useful on a website. With this, the true benefit is having examples from real users that features we did not think will perform well did not. Clients don't have to go by my word, here is actual users having issues or finding specific information valuable.

What do you like best about the product?

how guickly you can set up a test and get VOC

What do you dislike about the product?

limited country capability. We are a global company that need to test in markets like Jp, Middle East, etc.

What problems is the product solving and how is that benefiting you?

fast VOC