What do you like best about the product?

you have a massive panel and our studies generally can be recruited quickly thanks to the behaviors and habits we need are widely represented in your panel.

What do you dislike about the product?

I recognize that it's always a problem w/ software systems, but it's unfortunate that more known enhancements don't get rolled out at a faster pace - i find it's great to hear something I am requesting is often what other customers are requesting - i wish the known issues would be escalated and enhancements rolled out sooner.

Recommendations to others considering the product:

Leverage the chat for customer service feature and always submit requests for future feature requests.

What problems is the product solving and how is that benefiting you?

we want to gauge feedback quickly and we get the benefit of participants responding quickly to provide feedback.

What do you like best about the product?

What I like best about UserTesting is the quick ability to gain a lot of input from various individuals and also providing it through the online site or phone app.

What do you dislike about the product?

I dislike the options to send out surveys to individuals as I feel like the majority of users cannot take certain surveys

What problems is the product solving and how is that benefiting you?

The Main business problem being solved is the ability to test your apps and also get quick feedback from various users. It provides a multitude of opinions which is a huge benefit.

What do you like best about the product?

Usertesting is a very important tool, for all types of developers and designers, this application or website, offers many options, so that different users from all over, can test the applications, which are uploaded to this platform, something that I really like this website, I can really know before launching an application to the public, the thought of real people about them, in our institution is something very important, since we teach our young people since they were very young, the foundations of programming, and when they can already make applications or websites, with different characteristics, we upload them to usertesting, so that they can see, what other people think about the use of their applications, and how innovative they can be. become, where they are failing, and what the people of the community think about them, this becomes a way to self-evaluate, all kinds of web development projects.

What do you dislike about the product?

Some of the reviews about our applications, it is difficult to know if any user, made a correct proverb about it, and later made his comment about it, sometimes you find revisions, of people, which is very clear, not even They took a couple of minutes to see what the application was about, and they just make a simple video, commenting on anything, which clearly does not help us at all, it is not in all cases, but it is something that usually happens.

Recommendations to others considering the product:

It is a fantastic tool, to perform all kinds of tests on applications and websites, with real people, without counting physical study expenses, which usually cost very much.

What problems is the product solving and how is that benefiting you?

Gracie to this application, we can make different revisions to applications, which create our students, many of these applications are very innovative, there are guys with an incredible talent from an early age, to develop all kinds of software, their ideas advance much faster, than adults, and have the opportunity to other people, make a real test of these applications is fantastic, because in this way they are failures, which can happen with the daily use of these applications.

What do you like best about the product?

I think the turn around time from the testing panels and real user feedback are great. Also the Templates provided are a good way to kickstart new ideas that you may not have originally thought of.

What do you dislike about the product?

The hardest thing about this tool is finding the time to review all the content that is created. If you can get around that, you can gain some real insights.

What problems is the product solving and how is that benefiting you?

Trying to find pitfalls in the user experience of our sites, that gives more feedback than just purely looking at heatmaps and data metrics.

What do you like best about the product?

The feature where you can select who participates in your test is essential. This makes usability testing even more valuable.

What do you dislike about the product?

The name should be usabilitytesting.com since you aren't testing users, you're testing the design

What problems is the product solving and how is that benefiting you?

Identifying opportunities to improve our experience early in our process

What do you like best about the product?

It's a very comprehensive UX testing tool with a great support team helping you to create and conduct your UX research.

What do you dislike about the product?

We would like to have a wider variety of testers

What problems is the product solving and how is that benefiting you?

Using Usertesting.com, we are able to conduct A/B testings to finalize the details of our campaigns.

What do you like best about the product?

I can’t imagine I’m alone in scoring your products & teams at a 10. UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or unmoderated studies, and the post-study tools for review and analysis make it easy to learn about our guests’ relationship with our products. Our teams’ efficiency in collecting information and the depth of that information are a tremendous benefit. Our interactions with the teams at UserTesting are always outstanding. They provide great insights on best practices, listen to and appreciate our ideas and feedback, and provide stellar service when our team needs extra help. This is how we approach customer service and it’s refreshing to receive that same treatment. In short, you’re got great people building great products. UserTesting is an essential tool for our team and helps us provide essential information to our business.

What do you dislike about the product?

Our team has had difficulty getting some prototyping tools to play nice with the usertesting.com services, but I honestly don't know enough about the underlying technologies to know where the source of the issue lies. I will say their support team has been great in helping find ways to move past any of the issues we have had in the past.

Recommendations to others considering the product:

The ability to get quick feedback from a wide range or specifically targeted group of users and immediately pass both data and user videos to stakeholders is huge for our team. Usertesting.com is a great addition to any company's existing user research strategy. It's become an essential part of ours.

What problems is the product solving and how is that benefiting you?

Brand and product perception, product/feature functionality preferences, process pain points, comprehension around messaging, product placement & visibility, business alignment with customer's mental model, qualitative feedback on city and/or region representation, general areas of improvement. The benefits we've seen are the customer insights into the areas mentioned above. We've been able to maintain a series of benchmark studies comparing our brand and digital products to those of our competitors to gauge the effectiveness of our work. User research during the early stages of product development has lead to changes in business rules, communication strategies, and eventually finding a balance between the needs of our customers and our business.

What do you like best about the product?

While I’ve used UserTesting.com for typical interaction tests, my favorite feature is recruiting via User Testing and then using their partnership with Optimalworkshop.com for card sorts and surveys - including Likert 5 and 7 point scales to measure those hard to quantify elements like perception and intent - those often asked questions internally that are impossible to answer with engagement/click analytics or the typically small sample sizes used for standard prototype testing. We now know what are guests expect & hope for and the proper format for delivering it.

What do you dislike about the product?

Optimalworkshop.com requires a separate license.

What problems is the product solving and how is that benefiting you?

What do guests want, & how would they consume it are typical internal debates - UserTesting enables us to determine the proper messaging, content, organization and hierarchy of information.