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UserTesting - Test on end users
What do you like best about the product?
Usertesting is a very important tool, for all types of developers and designers, this application or website, offers many options, so that different users from all over, can test the applications, which are uploaded to this platform, something that I really like this website, I can really know before launching an application to the public, the thought of real people about them, in our institution is something very important, since we teach our young people since they were very young, the foundations of programming, and when they can already make applications or websites, with different characteristics, we upload them to usertesting, so that they can see, what other people think about the use of their applications, and how innovative they can be. become, where they are failing, and what the people of the community think about them, this becomes a way to self-evaluate, all kinds of web development projects.
What do you dislike about the product?
Some of the reviews about our applications, it is difficult to know if any user, made a correct proverb about it, and later made his comment about it, sometimes you find revisions, of people, which is very clear, not even They took a couple of minutes to see what the application was about, and they just make a simple video, commenting on anything, which clearly does not help us at all, it is not in all cases, but it is something that usually happens.
Recommendations to others considering the product:
It is a fantastic tool, to perform all kinds of tests on applications and websites, with real people, without counting physical study expenses, which usually cost very much.
What problems is the product solving and how is that benefiting you?
Gracie to this application, we can make different revisions to applications, which create our students, many of these applications are very innovative, there are guys with an incredible talent from an early age, to develop all kinds of software, their ideas advance much faster, than adults, and have the opportunity to other people, make a real test of these applications is fantastic, because in this way they are failures, which can happen with the daily use of these applications.
Powerful Tool
What do you like best about the product?
I think the turn around time from the testing panels and real user feedback are great. Also the Templates provided are a good way to kickstart new ideas that you may not have originally thought of.
What do you dislike about the product?
The hardest thing about this tool is finding the time to review all the content that is created. If you can get around that, you can gain some real insights.
What problems is the product solving and how is that benefiting you?
Trying to find pitfalls in the user experience of our sites, that gives more feedback than just purely looking at heatmaps and data metrics.
Usertesting.com helps you identify more quickly and easily
What do you like best about the product?
The feature where you can select who participates in your test is essential. This makes usability testing even more valuable.
What do you dislike about the product?
The name should be usabilitytesting.com since you aren't testing users, you're testing the design
What problems is the product solving and how is that benefiting you?
Identifying opportunities to improve our experience early in our process
A great tool for getting user's feedback
What do you like best about the product?
It's a very comprehensive UX testing tool with a great support team helping you to create and conduct your UX research.
What do you dislike about the product?
We would like to have a wider variety of testers
What problems is the product solving and how is that benefiting you?
Using Usertesting.com, we are able to conduct A/B testings to finalize the details of our campaigns.
There wasn’t an option for 11.
What do you like best about the product?
I can’t imagine I’m alone in scoring your products & teams at a 10. UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or unmoderated studies, and the post-study tools for review and analysis make it easy to learn about our guests’ relationship with our products. Our teams’ efficiency in collecting information and the depth of that information are a tremendous benefit. Our interactions with the teams at UserTesting are always outstanding. They provide great insights on best practices, listen to and appreciate our ideas and feedback, and provide stellar service when our team needs extra help. This is how we approach customer service and it’s refreshing to receive that same treatment. In short, you’re got great people building great products. UserTesting is an essential tool for our team and helps us provide essential information to our business.
What do you dislike about the product?
Our team has had difficulty getting some prototyping tools to play nice with the usertesting.com services, but I honestly don't know enough about the underlying technologies to know where the source of the issue lies. I will say their support team has been great in helping find ways to move past any of the issues we have had in the past.
Recommendations to others considering the product:
The ability to get quick feedback from a wide range or specifically targeted group of users and immediately pass both data and user videos to stakeholders is huge for our team. Usertesting.com is a great addition to any company's existing user research strategy. It's become an essential part of ours.
What problems is the product solving and how is that benefiting you?
Brand and product perception, product/feature functionality preferences, process pain points, comprehension around messaging, product placement & visibility, business alignment with customer's mental model, qualitative feedback on city and/or region representation, general areas of improvement. The benefits we've seen are the customer insights into the areas mentioned above. We've been able to maintain a series of benchmark studies comparing our brand and digital products to those of our competitors to gauge the effectiveness of our work. User research during the early stages of product development has lead to changes in business rules, communication strategies, and eventually finding a balance between the needs of our customers and our business.
Quantify User Experience
What do you like best about the product?
While I’ve used UserTesting.com for typical interaction tests, my favorite feature is recruiting via User Testing and then using their partnership with Optimalworkshop.com for card sorts and surveys - including Likert 5 and 7 point scales to measure those hard to quantify elements like perception and intent - those often asked questions internally that are impossible to answer with engagement/click analytics or the typically small sample sizes used for standard prototype testing. We now know what are guests expect & hope for and the proper format for delivering it.
What do you dislike about the product?
Optimalworkshop.com requires a separate license.
What problems is the product solving and how is that benefiting you?
What do guests want, & how would they consume it are typical internal debates - UserTesting enables us to determine the proper messaging, content, organization and hierarchy of information.
UserTesting has changed the game
What do you like best about the product?
The speed and reach are really hard to beat. I've been more productive with UserTesting than by using classical means of recruitment for research projects. It's allowed myself and my team to rapidly research issues that would've been incredibly difficult or not worth it otherwise. I also appreciate how they regularly improve the platform and listen to their customers.
What do you dislike about the product?
UserTesting can be more difficult to leverage if you're looking for very specialized users or if your prototyping requirements include motion or micro interactions like in Principle.
What problems is the product solving and how is that benefiting you?
We're trying to increase retention and adoption of our platform by eliminating usability problems and uncovering and product awareness issues. So far we've been able to identify improvements to demonstrably increase some of the core product metrics.
UserTesting Review
What do you like best about the product?
Fast tests with a variety of users. Being able to drill down to specific use cases also works well. There's also templates to help get you started.
What do you dislike about the product?
It would be great to integrate with other platforms like invision or development servers.
Recommendations to others considering the product:
It's worth giving a try and seems to be an industry leader.
What problems is the product solving and how is that benefiting you?
User research, preferences, and usability. We're able to determine how our audience will respond, and adjust to insure a positive experience.
Love this tool for quick and valuable feedback
What do you like best about the product?
Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.
What do you dislike about the product?
It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.
Recommendations to others considering the product:
Take the time to speak with their support and customer representatives, they are very helpful.
What problems is the product solving and how is that benefiting you?
With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.
If your customers are always right, why not ask them?
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