What do you like best about the product?

After having experience setting up user testing via Usertesting.com vs recruiting and bringing users in-house I can honestly say that usertesting.com makes the process much easier. The platform is very intuitive and provides exceptional tools to setup and analyze user tests.

What do you dislike about the product?

On occasion I have had some users through usertesting.com that don't follow instructions. However, this doesn't happen very often and the review feature helps to improve these users and the overall pool of users.

What problems is the product solving and how is that benefiting you?

The biggest problem we are trying to solve is providing the sweet spot of information that helps users understand our product and website. We have discovered many areas where our language or the layout of our pages haven't been intuitive to our visitors.

What do you like best about the product?

The vast participant pool is amazing! The tagging/clipping/and highlight reel functionalities are also wonderful.

What do you dislike about the product?

The metrics dashboard is a bit cumbersome when trying to test both mobile and desktop simultaneously. There is a lot of white space and it requires a lot of scrolling.

Recommendations to others considering the product:

I recommend separating mobile and desktop sessions into two studies for ease of use of the metrics dashboard

What problems is the product solving and how is that benefiting you?

Validation of products. Creating customer empathy Understanding the need for UX research in all development

What do you like best about the product?

The ability to watch videos easily, being able to see everyone else's tests they launched

What do you dislike about the product?

Can't add a new audience to a launched test

What problems is the product solving and how is that benefiting you?

videos with real customers to show to stakeholders

What do you like best about the product?

UserTesting allows us to run tests very quickly with almost any audience we choose, and get rapid and rich feedback.

What do you dislike about the product?

The UserTesting interface has some limitations which sometimes prevent us from being able to ask questions the way we would like to.

What problems is the product solving and how is that benefiting you?

We're testing faster and more frequently than we could otherwise.

What do you like best about the product?

The ability to test features, designs, functions, etc. very quickly which user feedback to verify your findings. Also, I really like the ability to generate a link for our own user testing videos.

What do you dislike about the product?

The limited amount of tests per quarter (3 tests per researcher/designer per quarter). This was such a horrible idea, so glad you decided against it. It completely defeats "what I like best" about UT.

Recommendations to others considering the product:

n/a

What problems is the product solving and how is that benefiting you?

To determine if users understand designs or workflows and can effectively navigate within.

What do you like best about the product?

Usertesting is a great platform for remote user testing. It has a really nice UI for study creation and its customer account staff are delightful to work with. They have enabled my company to do much more user testing than would be possible through in person recruitment alone.

What do you dislike about the product?

The biggest downside to UT.com is their user cohort seemed very attenuated to click-and-do sorts of studies, so if we deploy a study that requires some pointed thought or critical feedback, we have to account for slowing participants down in the study design. UT.com's help staff is helpful but not exceptionally so, they will fix issues promptly but generally do not give advice.

Recommendations to others considering the product:

The comparison I do every year is the cost of setting up a lab and recruiting the same number of participants vs how much it would cost to do the same amount of testing in UserTesting. If your company is just a starting out in their user experience practice or is trying to integrate UX work into an agile development framework, UserTesting can give amazing results very quickly. If your company has an established UX testing framework, UT still might be able to help you do more studies, faster, but you might need different capabilities.

What problems is the product solving and how is that benefiting you?

Using UserTesting as a platform has allowed my company to double the number of tests we run to evaluate our internal projects every year. In some cases this has put valuable information in the hands of the business quickly about a proposed product, in other cases it has been used as the first qualitative step of larger, more strategic research projects.

What do you like best about the product?

Our research team likes how quickly we can put tests in front of users and how quickly we can iterate on our designs because of it. We also like the clip functionality within each session as it transcribes and helps stakeholders hear from the real users

What do you dislike about the product?

Live conversations did not work for us as they have calendar issues for areas like Phoenix.We had non-stop issues with participants not showing up at the correct time and had to abandon our project on this platform. There is also the issue of professional testers on the platform...

Recommendations to others considering the product:

In terms of being able to get your product/designs in front of a lot of users very quickly, it's a great tool. We mainly use user testing when creating and designing features for our mobile web, desktop or mobile app platforms.

What problems is the product solving and how is that benefiting you?

We are able to quickly iterate on our design ideas and product testings, as we run on lean UX methodologies.

What do you like best about the product?

UserTesting allows us to get user feedback quicker than any other tool we've used

What do you dislike about the product?

The note-taking experience can feel a bit clunky at times

Recommendations to others considering the product:

Make sure you try to user conversations feature!

What problems is the product solving and how is that benefiting you?

We're currently maintaining a library of research insights using a separate tool. It would be fantastic to have a feature like this as part of the platform