What do you like best about the product?

The quality of the tests we run is astonishing. No matter how niche we screen, the participants UserTesting finds us are intelligent, thoughtful, prepped and always give the most thorough, valuable responses.

What do you dislike about the product?

Sometimes it's difficult to predict when a screener will take a long time to fulfill, and you might not get responses for weeks. It would be good if, while writing the screener, UserTesting were able to give a live estimate of time, even if not accurate.

What problems is the product solving and how is that benefiting you?

I have always used user testing as a UX tool for designing good solutions, however since working with UserTesting.com, now we more often use it to prove or disprove an assumption, or question something we're not sure about in a design process. Being able to throw up a test overnight and have results in the morning has helped us be lean and move faster through design processes.

What do you like best about the product?

I love how easy UserTesting makes it to recruit and test. Time to recruit and test is usually under an hour; this makes it easy for me to make changes and test again! Panel is thoughtful and great at speaking aloud.

What do you dislike about the product?

The pricing is too high for small startups that don't run that many tests.

Recommendations to others considering the product:

Great if you run a LOT of tests. Expensive otherwise. I've recruited mostly for a general panel - likely would be hard to get specialized participants.

What problems is the product solving and how is that benefiting you?

Needs analysis, usability testing. The tests we ran identified key adoption issues.

What do you like best about the product?

I like how there are transcripts provided. Also when switching between taking notes to transcript, it marks where in the transcript the video is currently on.

What do you dislike about the product?

Inviting my own users to user test an app in-person. Currently "My Recruit" does not work for mobile apps.

What problems is the product solving and how is that benefiting you?

Recruiting users is made a breeze. I can get user testing within one day.

What do you like best about the product?

The tool keeps improving to meet our needs. With the addition of Live Conversations and other features and the quick responses from the UserTesting team, this product is becoming invaluable to our UX Research effort.

What do you dislike about the product?

Sometimes it takes a long time to fill surveys when we don't think our criteria is too narrow. We were unaware of some of the default settings and had to have them changed in order to improve our recruiting. Wish there was branching logic for screeners and the ability to randomize task order or combine multiple studies to accomplish this.

Recommendations to others considering the product:

This platform makes it really easy to get feedback quickly. There are product limitations, such as the inability to copy a study that was designed for a prototype to a study of a website (which you might want as the design is maturing).

What problems is the product solving and how is that benefiting you?

Remote testing, testing competitive products.

What do you like best about the product?

The speed and the convenience! There were no excuses left for my team to not test designs ad prototypes. We were able to see the results within hours and settle debates between the designers and the product teams as well as getting feedback from targeted users and update the next iteration of design accordingly.

What do you dislike about the product?

Some of the users are professional testers and give the feedback that they think you want to hear. It'd be great to test with the inexperienced users who offer their genuine opinions without the fear of getting low ratings. Also editing a showreel video is a real pain. I spend an entire morning on clipping videos to show a one minute clip to my managers about the result of the test. After a couple hours I gave up, downloaded the videos and make the clip in Adobe Premiere. It only took 10 minutes! It'd be great if we could highlight some findings and have them as a collective and independent to each test. Something like our biggest takeaways across all the tests for all the products accessible to all the usertesting users in the team. Each time we ran a test the findings were used by that specific product team and the designers who were involved in that project. It'd be great to have the highlights of that study available in a text format to all the other users. The price is really steep. It makes it so much harder to get the approvals necessary for getting the tool and convincing executives that it's a great investment.

Recommendations to others considering the product:

Go for it! It's worth the cost. Scheduling testing sessions and finding the right participants aren't a problem anymore. It's going to increase the efficiency of your research workflow tremendously.

What problems is the product solving and how is that benefiting you?

We used Usertesting to test our financial products both internally and externally. My recruit feature was especially helpful when we wanted to test a prototype with internal users. We also benefited from the 5-second test as well as the balanced comparison feature. The Balanced comparison helped us a lot in choosing a design over another and making sure that the users don't have a recency bias. It also helped with defending design decisions with stakeholders as we had user driven data to back up our design choices.

What do you like best about the product?

Usertesting has been great in helping our team unearth insights directly from consumers. I love that you can throw a variety of questions and task for them and they are completed. We are always trying to think of new ways we can utilize the platform.

What do you dislike about the product?

I wish there were a way to do A/B/C testing, instead of just A/B

What problems is the product solving and how is that benefiting you?

Prototypes, Competitive Testing, Habits, experienses, etc.

What do you like best about the product?

Can set up screener info, flag particular video snippets; ability to test mobile devices

What do you dislike about the product?

Takes time to learn the platform... it's not as intuitive as a user testing platform should be!

Recommendations to others considering the product:

Good way to get quick user feedback, but the tests are NOT moderated. They are also tough to negotiate with...

What problems is the product solving and how is that benefiting you?

Getting quick user feedback on our new digital product features or relaunches

What do you like best about the product?

Listening to our users. Listening to the person and not just the numbers in analytics.

What do you dislike about the product?

Not being able to share findings easily with the public rather than a spreadsheet, a link would work better.

What problems is the product solving and how is that benefiting you?

Lack of understanding how users interact with our products. Knowing now what they like/not-like find intuitive/and not to make better design decisions.