What do you like best about the product?

I appreciate that UserTesting.com has great support for it's clients and provides resources outside of only their platform! For example, the team helps me find more participants if I can't seem to find enough from a niche group. The main UserTesting platform (The Dashboard) itself is great and easy to use. I don't have to spend much time setting up my participant screeners or setting up tests.

What do you dislike about the product?

There are so many offerings from UserTesting, it can be a bit overwhelming and disorienting. There are quite a few features within their main platform and it feels like there are quite a few platforms across all of UserTesting. A place for consolidating this information or providing a central location with all of these resources could be helpful.

What problems is the product solving and how is that benefiting you?

We can recruit much faster and more quickly than we did on our own (before UserTesting.com), we're also able to easily build out an unmoderated test without having to worry about the user getting stuck - most of their participants understand how to take these tests and know how to think outloud.

What do you like best about the product?

The ease of use in creating online tests that examine the success of digital products/interfaces I've designed. Additionally, there is a great support system through their one on one mentorship to their online community.

What do you dislike about the product?

There isn't much I disklike. I would think there are areas to improve on team collaboration and results sharing, but the platform has served my purposes well to this date.

What problems is the product solving and how is that benefiting you?

We are using UserTesting to gain feedback on our current products/interfaces, examine pain points, and test our new designs.

What do you like best about the product?

Recruiting, setting up the recording tech, incentive payment - these parts of being a researcher typically took up way too much time - and they were the least fun part. With UserTesting, I spend way less time occupied with that. So I can focus on what is truly human, insightful, and mentally challenging about my career. It is fast and global. I am able to get the results I need much more quickly than I actually need them.

What do you dislike about the product?

There is a bit of a bell-curve in the panel. Lots of mildly helpful participants, a handful of incredibly insightful participants, and still a good handful of people who are deceptive or no-show. However, they are easy to replace and with experience, you can start to sniff them out early. Like a lot of saas, they add new meh features - when you just wish they would improve the core. But this is typical.

Recommendations to others considering the product:

The sticker shock can be intense at first, definitely think about all it offers in recruiting, panel, platform, delivery - make sure you are able to take advantage of the whole tool in order to feel most comfortable about the whole cost.

What problems is the product solving and how is that benefiting you?

Especially during the pandemic, the platform has become our default for everything qual research, from testing prototypes to ethnographic diary explorations. And for all those studies, it basically replaces the coordinator role - which is helpful for the "research teams of one" like me. I am able to better train my non-research coworkers to practice better research techniques. Because the studies happen so quickly and without too much friction, they are allowed to make a pilot mistake.

What do you like best about the product?

It's easy to screen and find participants, with such a large panel and I've never had a problem immediately contacting customer service.

What do you dislike about the product?

A few issues are transferring the massive amount of information via excel sheet. I wish that there was a way to directly build charts and build out information easily, all within the platform. Yet, UserTesting is still better than the other user research and usability testing tools I have used.

What problems is the product solving and how is that benefiting you?

We do nearly all of our usability testing on the platform and have found it great in receiving quick feedback, especially when it comes to preference testing. UserTesting helps us quickly validate our customer's needs and if we're going in the right direction.

What do you like best about the product?

UserTesting allows me to source participants quickly and easily to provide input on my research questions. The platform is flexible and I can run unmoderated or moderated benchmarking sessions, prototype reviews, and exploratory interviews. The ability to ask survey-type questions and view aggregated session metrics has allowed me to speed up research and identify potential issues more quickly. The ability to easily create highlight reels is invaluable. They are often improving and expanding the platform which I appreciate. I have been using UserTesting for more than a decade and am excited to see what they have in store for the future.

What do you dislike about the product?

Site performance seems to be suffering a little in the recent past. Back end file organization is a bit counter-intuitive and the ability to delete is a little maddening (e.g., or faulty studies, participant sessions that are poor quality). I don't always want to request a replacement so the tester doesn't get penalized if they are having tech issues, etc. but I sure would like to be able to delete those sessions. Quality of testers could use improvement—but UserTesting is willing to replace sessions if you have a genuine issue with someone who has not self-selected well, doesn't follow directions, or seems to be racing through a session. They do allow you to rate testers as well which should help address these issues but every study I find at least ~15% of the participants have not self-selected well which means I'm adding more sessions to review by requesting replacements. I've occasionally encountered and reported bugs that have stopped studies from filling (be careful using "Create Similar Test"—it's better to save your study is a template and start fresh creating a new study).

What problems is the product solving and how is that benefiting you?

UserTesting allows me to get more research done and it gives me an outlet when I can't do recruiting with our customers. Sourcing, screening, and scheduling participants can be super time consuming and you can't beat the convenience of the UserTesting pool of participants. I love that I can schedule research to run, weave in some metrics to get a quick glance into the sessions, and watch and analyze the sessions in my own time. It's also help us create empathy among our team because they can hear from our customers and watch them interacting with our product or website firsthand when I share clips and highlight reels.

What do you like best about the product?

The UserTesting panel has been invaluable for doing research with more agility. I don't have to pay for additional users, and this is huge for me. I also like how quick studies can fill when I have launched a study. I can really speed the time to results because of this tool. The new tool to screen out participants from past sessions has been great. The UI is generally easy enough to use and you don't have to be an expert or be fully trained in order for you to use this software.

What do you dislike about the product?

When you have multiple seats on your account, it does make it challenging to collaborate on studies. You can't execute a study on multiple accounts. The account that sets up a study has to execute the study sessions, which is hard for bigger or more collaborative teams who may want to switch off. Their UI is a little clunky and sometimes I miss some of the recruit criteria because it doesn't walk you through the entire process, there are a lot of manual toggles to select that I often forget. I can't unlaunch or change a study once I've launched it, and this has caused me to have to reach out to customer service right after launching a study because I forgot to check a particular country or market for recruit. I also wish the software had some more analytics tools within it, like UserZoom has. Fundamentally, UXRs may use them similarly, but UserZoom helps you do analysis and UserTesting is more of a panel and a conduit for doing the research, it doesn't help you really analyze the data and build out reports. I also wish some of the other markets for testing were built out more, as they are markets we do research in, regardless.

Recommendations to others considering the product:

While the upfront cost for UserTesting is a little higher than other usability testing platforms, the panel is invaluable and really helps you do research without more costs, because you can get insights quick without paying additional dollars.

What problems is the product solving and how is that benefiting you?

Lean UX research - we are doing more research faster, speeding time to results and key decision-making. It's also helping us control costs while still doing research that we need to do.

What do you like best about the product?

User testing allows you to narrow down the user group you'd like and ask them specific questions. You can easily filter and target the specific users you need. Additionally you can write notes as you watch the video and capture important insight with a time stamp. You can share the videos with anyone in the team and analyze results at your own pace. I also really like all the resources user testing provides to help use their tool to your advantage. At AE I used it to test competitor tools focusing on specific features. At HM I used it specifically ask 65+ year old users to complete tasks when normally I wouldn't get access to such users.

What do you dislike about the product?

In my current company, where I am designing enterprise software, it is difficult to advocate to using this platform because the types of users are experts in specific domains and I am not sure if the tests can be more high level, rather than context specific. I am wondering how can usertesting.com be used for B2B services? I guess one thing I remember not liking as much was how daunting it can be to watch a video after a video. I wish that there was a preliminary and systematic way to assess if a task has failed and at what time in the video was it considered a fail. Perhaps this exists but I am not familiar with the feature.

What problems is the product solving and how is that benefiting you?

User testing allows me access to users I wouldn't always have. Instead of having to host user interviews or in person usability tests - user testing allows me the convenience of observing users and testing them at my own time, pace and remotely. I don't need to worry about the hassle of recruiting or even rewarding. The participants want to give feedback and participate and I am able to access as many as I need.