What do you like best about the product?

I like user testing for validating ideas. Basically when I need to test my designs to improve them or validate them as valid designs.

What do you dislike about the product?

I think user testing should always be reviewed carefully to understand the content of the reviewer

Recommendations to others considering the product:

Try to ask as many users as possible to be able to get feedback that is more useful

What problems is the product solving and how is that benefiting you?

Validating ideas is the best solving problem I am getting from user testing

What do you like best about the product?

ability to execute nimble/agile testing without needing vendor to program/pull data.

What do you dislike about the product?

Wish screener didn't have a forced (accept/reject) answer options - sometimes we're just collecting data and don't need to screen on a question. Also wish there was piping/logic functionality within survey/task design

Recommendations to others considering the product:

would be helpful to learn about how other clients are leveraging UT (I attended a webinar and it was too high-level - didn't get into how they actually set up and executed tests to solve bix problems).

What problems is the product solving and how is that benefiting you?

exploratory work. competitive audit. new feature testing. ex. tested new Digital Rewards functionality and messaging to impact go-to-market strategy.

What do you like best about the product?

The best thing about User Testing, apart from the main feature, which is capturing users doing things, and performing tasks I ask them to perform, is the fact, that they provide the audiences for tests. With simple group you can collect the results really fast.YT relieves me of the need to deal with payments to participants. Setting up the test is easy and intuitive, same as scheduling meetings with participants. Everything you can thing of is automated, so the things that typically take a lot of a researcher's time (recruiting, recording, payments for participants) are not an issue any more.

What do you dislike about the product?

Some of the participants cheat or don't care. Sometimes I used UT to record people filling up my survey - that way I had a questionnaire with answers and their verbal comments to explain their choices. And once I had a participant that clearly lied about her expertise, and since her desktop was recorder, I saw her googling answers to almost every question! On the plus side, it's easy to report test recording as unsatisfactory, and User Testing replaces them with a new one.

Recommendations to others considering the product:

Great tool for remote testing, especially if your audience is from around the world.

What problems is the product solving and how is that benefiting you?

I solve a problem with availability of the audience for my research. Thanks to YT I can reach everyone, everywhere.

What do you like best about the product?

I appreciate that UserTesting.com has great support for it's clients and provides resources outside of only their platform! For example, the team helps me find more participants if I can't seem to find enough from a niche group. The main UserTesting platform (The Dashboard) itself is great and easy to use. I don't have to spend much time setting up my participant screeners or setting up tests.

What do you dislike about the product?

There are so many offerings from UserTesting, it can be a bit overwhelming and disorienting. There are quite a few features within their main platform and it feels like there are quite a few platforms across all of UserTesting. A place for consolidating this information or providing a central location with all of these resources could be helpful.

What problems is the product solving and how is that benefiting you?

We can recruit much faster and more quickly than we did on our own (before UserTesting.com), we're also able to easily build out an unmoderated test without having to worry about the user getting stuck - most of their participants understand how to take these tests and know how to think outloud.

What do you like best about the product?

The ease of use in creating online tests that examine the success of digital products/interfaces I've designed. Additionally, there is a great support system through their one on one mentorship to their online community.

What do you dislike about the product?

There isn't much I disklike. I would think there are areas to improve on team collaboration and results sharing, but the platform has served my purposes well to this date.

What problems is the product solving and how is that benefiting you?

We are using UserTesting to gain feedback on our current products/interfaces, examine pain points, and test our new designs.

What do you like best about the product?

Recruiting, setting up the recording tech, incentive payment - these parts of being a researcher typically took up way too much time - and they were the least fun part. With UserTesting, I spend way less time occupied with that. So I can focus on what is truly human, insightful, and mentally challenging about my career. It is fast and global. I am able to get the results I need much more quickly than I actually need them.

What do you dislike about the product?

There is a bit of a bell-curve in the panel. Lots of mildly helpful participants, a handful of incredibly insightful participants, and still a good handful of people who are deceptive or no-show. However, they are easy to replace and with experience, you can start to sniff them out early. Like a lot of saas, they add new meh features - when you just wish they would improve the core. But this is typical.

Recommendations to others considering the product:

The sticker shock can be intense at first, definitely think about all it offers in recruiting, panel, platform, delivery - make sure you are able to take advantage of the whole tool in order to feel most comfortable about the whole cost.

What problems is the product solving and how is that benefiting you?

Especially during the pandemic, the platform has become our default for everything qual research, from testing prototypes to ethnographic diary explorations. And for all those studies, it basically replaces the coordinator role - which is helpful for the "research teams of one" like me. I am able to better train my non-research coworkers to practice better research techniques. Because the studies happen so quickly and without too much friction, they are allowed to make a pilot mistake.

What do you like best about the product?

It's easy to screen and find participants, with such a large panel and I've never had a problem immediately contacting customer service.

What do you dislike about the product?

A few issues are transferring the massive amount of information via excel sheet. I wish that there was a way to directly build charts and build out information easily, all within the platform. Yet, UserTesting is still better than the other user research and usability testing tools I have used.

What problems is the product solving and how is that benefiting you?

We do nearly all of our usability testing on the platform and have found it great in receiving quick feedback, especially when it comes to preference testing. UserTesting helps us quickly validate our customer's needs and if we're going in the right direction.

What do you like best about the product?

UserTesting allows me to source participants quickly and easily to provide input on my research questions. The platform is flexible and I can run unmoderated or moderated benchmarking sessions, prototype reviews, and exploratory interviews. The ability to ask survey-type questions and view aggregated session metrics has allowed me to speed up research and identify potential issues more quickly. The ability to easily create highlight reels is invaluable. They are often improving and expanding the platform which I appreciate. I have been using UserTesting for more than a decade and am excited to see what they have in store for the future.

What do you dislike about the product?

Site performance seems to be suffering a little in the recent past. Back end file organization is a bit counter-intuitive and the ability to delete is a little maddening (e.g., or faulty studies, participant sessions that are poor quality). I don't always want to request a replacement so the tester doesn't get penalized if they are having tech issues, etc. but I sure would like to be able to delete those sessions. Quality of testers could use improvement—but UserTesting is willing to replace sessions if you have a genuine issue with someone who has not self-selected well, doesn't follow directions, or seems to be racing through a session. They do allow you to rate testers as well which should help address these issues but every study I find at least ~15% of the participants have not self-selected well which means I'm adding more sessions to review by requesting replacements. I've occasionally encountered and reported bugs that have stopped studies from filling (be careful using "Create Similar Test"—it's better to save your study is a template and start fresh creating a new study).

What problems is the product solving and how is that benefiting you?

UserTesting allows me to get more research done and it gives me an outlet when I can't do recruiting with our customers. Sourcing, screening, and scheduling participants can be super time consuming and you can't beat the convenience of the UserTesting pool of participants. I love that I can schedule research to run, weave in some metrics to get a quick glance into the sessions, and watch and analyze the sessions in my own time. It's also help us create empathy among our team because they can hear from our customers and watch them interacting with our product or website firsthand when I share clips and highlight reels.