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Human Insight Podcast

Hear from top experts in the fields of conversion optimization, UX research, design, product, and more.

Janelle Estes

Chief Insights Officer,
UserTesting

Andy
MacMillan

CEO, UserTesting

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Available Episodes

podcast

Innovation and UX in the public sector

Stephanie Nguyen, Research Scientist, MIT Media Lab and Nick Sinai, Senior Advisor, Insight Partners and Adjunct Faculty, Harvard Kennedy School join UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes.

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UX in a B2B world

Kate Lawrence, Senior Director, User Experience at Akamai Technologies, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss user experience in B2B.

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The parallels between UX/CX and employee experience

Chief Insights Officer, Janelle Estes, and Head of UX Research at Humu, Marieke McCloskey, discuss the parallels between UX/CX and employee experience.

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Harnessing customer emotion to create meaningful experiences

UX leader Paul Stonick joins UserTesting's CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss harnessing customer emotion to create meaningful experiences.

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Building a customer-centric culture at Rothy’s

Rothy's Product Designer, Gina DeMatteo, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss taking a proactive approach to understanding and addressing customer needs and building a customer-centric culture.

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COVID-19's impact on travel industry consumer behavior

Diya Loney, Costco Travel Product Manager, joins Chief Insights Officer, Janelle Estes, and guest co-host VP, Market Strategy, Michael Mace, for a discussion about how the COVID-19 pandemic has impacted travel industry consumer behavior.

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Measuring user happiness

Tomer Sharon, Managing Director, Head of User Research & Metrics at Goldman Sachs, joins UserTesting Chief Insights Officer, Janelle Estes, to discuss measuring user happiness.

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Health communication and the future of telemedicine

CEO, Andy MacMillan,‍ and Chief Insights Officer, Janelle Estes,‍ speak with Director of The University of Texas at Austin Center for Health Communication and Professor of Population Health, Michael Mackert, Ph.D. about what health communication is, why it matters, and the future of telemedicine in light of the global COVID-19 pandemic.

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Messaging and brand during COVID-19

Chief Insights Officer, Janelle Estes,‍ hosts a discussion with CEO and Founder of Motivate Impact Mona Patel on messaging and brand during the COVID-19 pandemic.

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