Scaling Human Insight: How Starbucks leverages fast feedback to deliver great customer experiencesStephanie Connor, Karmin Mauritz and Emmerline Wu
Join us as we sit down with the UX team at Starbucks, Karmin Mauritz, Sr. UX Researcher, Stephanie Connor, UX Research Manager, and Emmerline Wu, UX Researcher to learn how their team has scaled human insights to evolve its UX research practice.
Scaling Human Insight: How Verizon’s UX Research Manager connects with customers through live interviewsDevin Harold
Join Devin Harold, UX Research Manager at Verizon, to learn how his team gets up close and personal with customers through Live Conversation interviews to better understand their needs and how they really interact with Verizon products and services.
Unraveling the appeal of fintechs: consumer findings & trendsJanelle Estes
UserTesting’s Chief Insights Officer, Janelle Estes, conducted a study with customers from five of the fastest growing fintechs—Brex, Ally, SoFi, Kabbage and Robinhood—to find answers. She’ll share her findings, including what consumers like and dislike about doing business with these firms.
The rise of the Experience Economy: 2019 CX Industry ReportMichael Mace
Join UserTesting’s VP of Market Strategy, Michael Mace, to discuss the results of our sixth annual survey, in which we asked industry professionals how their organizations are adapting to meet the ever-changing needs of sophisticated consumers in an increasingly digital landscape.
Make great product decisions in real time using fast customer feedbackTanya Koshy and Michael Mace
In this webinar, we’ll announce a new product that empowers anyone in a product team to incorporate fast customer feedback into every product decision. You don’t have to be a trained researcher, and there’s no need to watch hours of video. This webinar will include practical examples and live demonstrations by UserTesting’s VP of Product Management Tanya Koshy and VP of Market Strategy Michael Mace.
A Product Manager’s Guide to Building the Right Software in Less TimeChristopher Condo and Tanya Koshy
Join UserTesting’s VP, Product Management, Tanya Koshy, and guest speaker Sr. Analyst at Forrester, Christopher Condo, in a webinar tailored towards product professionals looking to build software faster, safer and in a more controlled manner by removing the guesswork from the process.
Healthcare Chatbot Diagnosis: Will consumers trust them with their health?Jacob Smith
Jacob Smith, Sr. UX Researcher, will be presenting the findings from the competitive benchmarking study. As consumers become more and more comfortable digitally sharing their personal information, accessing medical advice or information via an app may soon become the new normal.
CX Survival Guide for 2019Stephen Fleming-Prot
In this Webinar, Stephen Fleming-Prot, Principal UX Researcher, provides techniques to guide you through the sometimes rough waters of customer experience research in 2019. With executives demanding that their teams connect with customers and build empathy for their users, this webinar gives you actionable tactics to help you expand your cross-functional teams’ methods and approaches for research.
A UserTesting Webinar Series: Marketing EditionMichael Mace
How we leverage UserTesting. In this webinar, UserTesting VP of product marketing Michael Mace will share his personal experiences in pushing the UserTesting platform to the limit to validate marketing content, and get fast insights on customer attitudes in a wide variety of subjects.