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Webinars

Hear from top experts in the fields of conversion
optimization, UX research, design, product, and more.

New consumer insights amidst COVID-19

New consumer insights amidst COVID-19

MICHAEL MACE

In this webinar we’ll share key takeaways from research UserTesting has been conducting on the consumer impact of the current COVID-19 crisis, and how it’s changing customer behavior.

60 minutes
April 9, 2020
60 minutes
April 9, 2020
New consumer insights amidst COVID-19
The Espresso Series

The Espresso Webinar Series

HOSTED BY USERTESTING

From 9 April, UserTesting's EMEA team will be hosting live interviews, every week, with different CX leaders from some of the fastest growing and innovative European businesses.

30 minutes
April 9, 2020

The Espresso Webinar Series

HOSTED BY USERTESTING
30 minutes
April 9, 2020
The Espresso Series
The 2020 CX Industry Report

When business is human, insights drive innovation: The 2020 CX Industry Report Results

JANELLE ESTES AND MICHAEL MACE

Join UserTesting's Chief Insights Officer, Janelle Estes, and VP, Market Strategy, Michael Mace as they present findings from the 2020 CX Industry Survey. In its seventh annual CX Industry Survey, UserTesting asked over 7,600 professionals how their organizations are meeting the challenges and opportunities in today’s customer-centered industry.

60 minute
April 16, 2020
April 2020 Product Release Webinar

April 2020 Product Release Webinar

NATE WRIGHT AND BRIAN TRAN

In this webinar, you’ll get a full look at our latest human insight innovations, and learn how our exciting new features empower more teams to capture customer feedback more efficiently than ever.

60 minutes
April 22, 2020

April 2020 Product Release Webinar

NATE WRIGHT AND BRIAN TRAN
60 minutes
April 22, 2020
April 2020 Product Release Webinar
Webinar - Janelle

Why UK consumers love Fintechs

JANELLE ESTES AND LOUIS GRANGER

UserTesting’s Chief Insights Officer, Janelle Estes, and UK based Senior Solutions Consultant, Louis Granger, conducted a study with customers from five of the fastest growing UK fintechs— FNZ, Habito, Monzo, OakNorth, and TransferWise—to find out exactly why UK consumers are flocking to Fintechs.

30 mins
April 2, 2020

Why UK consumers love Fintechs

JANELLE ESTES AND LOUIS GRANGER
30 mins
April 2, 2020
Webinar - Janelle
Moving from face-to-face feedback to remote methods

Moving from face-to-face feedback to remote methods

JANELLE ESTES AND AMY BUCKNER CHOWDHRY AND ROSA SMITH

Join UserTesting's Chief Insights Officer Janelle Estes, AnswerLab's CEO & Co-Founder Amy Buckner Chowdhry and Rosa Smith, UX Researcher at UserTesting, as they share advice for building empathy for your customers, remotely, in just 3 easy steps. This is a practical discussion with recommendations that you can take and implement immediately, to help you develop a more effective and impactful remote feedback practice.

60 minutes
March 25, 2020

Moving from face-to-face feedback to remote methods

JANELLE ESTES AND AMY BUCKNER CHOWDHRY AND ROSA SMITH
60 minutes
March 25, 2020
Moving from face-to-face feedback to remote methods
Cat Ganim, Digital Strategy Lead, Agilitee Solutions

Product Performance Measurement

Cat Ganim

In this final of three webinar series, Agilitee’s Digital Strategy Lead, and UserTesting expert, Cat Ganim will share tools and tactics her team uses to measure products after they’re launched.

60 mins
March 19, 2020
60 mins
March 19, 2020
Cat Ganim, Digital Strategy Lead, Agilitee Solutions
Cat Ganim, Digital Strategy Lead, Agilitee Solutions

Product Execution: Ensure my design is usable

Cat Ganim

In this second of three webinar series, Agilitee’s Digital Strategy Lead, and UserTesting expert, Cat Ganim will share tools and tactics her team uses to reduce the risk of bringing the poorly performing solutions to market through usability testing.

60 mins
March 12, 2020
Cat Ganim, Digital Strategy Lead, Agilitee Solutions

Product Strategy: Help me decide what to build

Cat Ganim

In this first of three webinar series, Agilitee’s Digital Strategy Lead, and UserTesting expert, Cat Ganim will share strategies her team uses to perform customer interviews, unlocking real human insights that become the north star for a product’s strategy.

60 mins
March 5, 2020
Supercharge Your Product Roadmap with Customer Feedback

Supercharge Your Product Roadmap with Customer Feedback

JIM SEMICK, ANNIE DUNHAM AND BRIAN TRAN

Join our webinar and learn from our expert panel how to turn customer feedback from a firehose of ideas into your team’s most compelling asset. We’ll share specific strategies for leveraging feedback on your roadmap to build a product that not only solves real customer problems, but exceeds expectations.

60 mins
Feb 26th 2020

Supercharge Your Product Roadmap with Customer Feedback

JIM SEMICK, ANNIE DUNHAM AND BRIAN TRAN
60 mins
Feb 26th 2020
Supercharge Your Product Roadmap with Customer Feedback
Building a User Research Program

Building a User Research Education Program

Steve Fleming-Prot

In this webinar, UserTesting’s Content Strategist for Customer Education, Steve Fleming-Prot, will provide strategies and tips for building a program to educate team members about user research.

60 mins
Feb. 20, 2020
60 mins
Feb. 20, 2020
Building a User Research Program
Janelle Estes and Michael Mace

CX Survival Guide for 2020

Janelle Estes and Michael Mace

In this webinar, UserTesting's Chief Insights Officer, Janelle Estes and VP of Market Strategy, Michael Mace, provided strategies and techniques to guide you through your 2020 CX planning.

60 mins
Jan. 21, 2020

CX Survival Guide for 2020

Janelle Estes and Michael Mace
60 mins
Jan. 21, 2020
Janelle Estes and Michael Mace
TANYA KOSHY

A product manager’s 4-step guide to using fast customer feedback to build products

Tanya Koshy

UserTesting’s VP Product Management, Tanya Koshy, will walk through a 4-step approach to use fast customer feedback to answer these key questions, share the results, and ultimately build better products.

45 mins
Dec. 18, 2019
Janelle Estes

5 ways elite companies are raising the bar for great cx

Janelle Estes

Janelle Estes, UserTesting’s Chief Insights Officer, will share the results of a recent study that explores 5 key differentiators that set elite brands apart and raise the bar for great CX.

45 mins
Dec. 11, 2019