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Experience what your customers experience

Within a few hours, get the human insight you need to deliver exceptional products, services, or brands.

Experience what your customers experience
Get a vivid, first-hand view of what your customers are thinking and experiencing with Customer Experience Narratives (CxNs)

Get a vivid, first-hand view of what your customers are thinking and experiencing with Customer Experience Narratives (CxNs)

Capture more context about your customer with our
video-first approach to CxNs

Observe their facial expressions and body language

Observe their facial expressions and body language

See visuals of their experience

See visuals of their experience

Hear their tone of voice and intonation

Hear their tone of voice and intonation

Learn from their digital and real world interactions

Learn from their digital and real world interactions

How it works

ask-any-questions
1
Ask any question

Create a test plan to ask any question or request people to perform tasks. Explore, validate, compare.

Target anyone
2
Target anyone

Target the UserTesting Contributor Network or connect with your own audiences.

Engage & empathy
3
Engage & empathize

Engage with your audience through self-guided video recordings or live conversations.

Discover & analyze
4
Discover & analyze

Get to insights more quickly with visualizations, transcripts, metrics, and analysis.

Share Insights
5
Share insights

Create highlight reels, download, export or share in your favorite tools like Slack, JIRA and Trello.

Do you understand your customers?

Organizations that optimize emotional connections outperform rivals by 85% in terms of sales growth. Source: Gallup

Do you understand your customers?

The UserTesting Human Insight Platform
helps you close the empathy gap

fastest way to get quality human insights
Fastest way to get quality
human insight

Get rapid feedback with access to a global and diverse contributor network. 80% of your videos will be completed in just a few hours.

Empower all the teams
Empower all teams to
empathize with the customer

Scale feedback across your organization with the most powerful and easiest to use platform on the market.

Trusted by worlds top brands
Trusted by the world’s top
brands for 10+ years

Partner with the solution that delivers human insight to more than half of the world's top brands.