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3 key insights from Forrester’s CX Europe 2019

More than 500 of Europe’s top CX professionals came together in London last week...

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Alfonso de la Nuez on why and how to democratize UX research

Alfonso de la Nuez, UserZoom’s Co-founder and Co-CEO, discusses how we now live in...

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Weekly roundup: top resources for collecting customer feedback

When it comes to collecting customer feedback, one resource that always seems to be...

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3 best practices for SaaS customer onboarding

If you work in SaaS, chances are you’re familiar with the enablement gap that...
Illustration of a robotic face hovering over a cell phone

Blog

How we used Machine Learning to improve Transcripts

When customers are viewing the video of a completed test, helpful features speed up...

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How to strategically deploy empathy to make better product decisions

This post highlights the insightful Q&A from our recent webinar, Bridging the Empathy Gap...

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Breaking hearts and making stars

In 1976, Elton John and Kiki Dee serenaded audiences, beseeching: “Don’t go breaking my...

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UserTesting and Qualtrics: marrying the narrative with the numbers

Consumers are exposed to better, more seamless, and personalized experiences both digitally and in-person...

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UserTesting gives back: helping underserved students succeed with PowerMyLearning

In a world where business can seemingly consume all of our time—blurring the lines...