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4.25/5

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Verified User in Cosmetics

Assistant Manager, Consumer ExperienceConsumer products

Mid-MarketUnited States

August 21, 2024

User Testing Feedback

What do you like best about the product?

UserTesting offers excellent power sessions that give you the opportunity to discuss any questions, concerns, etc. about your test with research professionals. I find these sessions to be extremely beneficial before making my tests and when analyzing the results.

What do you dislike about the product?

Without the Power sessions to guide me, I find the template library can become overwhemling. It's often difficult to determine where to begin as tests can be created in many different ways. It would also be great if there was a tool that could summarize my test findings and overall sentiment without reviewing all the videos.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to receive feedback on consumer sentiment of our images and website experience and ultimately helps us determine what our customers prefer and any necessary changes that need to be made.

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Verified User in Luxury Goods & Jewelry

UX Design Researcher IIConsumer products

GlobalUnited States

August 21, 2024

Useful research asset with growing toolbox of features

What do you like best about the product?

The quality of participants for moderated and unmoderated sessions is strong and reliable

What do you dislike about the product?

The current state of the survey tool isn't ideal, and some issues with exporting darta

What problems is the product solving and how is that benefiting you?

UT allows us to address tactical points of interest in our products, by facilitating our access to a relevant user base

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Shannon Graf

Director of Design ResearchRetail & ecommerce

GlobalUnited States

August 19, 2024

Top notch customer support

What do you like best about the product?

Impeccable customer service from a company that listens to its customers, as reflected by noticeable updates to the product in a timely manner

What do you dislike about the product?

Some occasional lag time from support when a study may be impacted

What problems is the product solving and how is that benefiting you?

We're able to recruit and test quickly and efficiently which is in line with how our PDO operates!

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Verified User in Computer Software

Senior Product Insights ResearcherTechnology

Mid-MarketUnited States

August 19, 2024

Great support, subpar product and built-in panel of testers

What do you like best about the product?

It is one of the more thorough options in the unmoderated testing space. If you pay as an add-on, they have a dedicated and accessible team for questions on structuring tests, upcoming roadmap updates, etc.

What do you dislike about the product?

Very confusing pricing structure that feels like smoke and mirrors at times. Low level of trust in their panel - a lot of "testers" that come across as falsfiying screener responses for incentives. The product itself is pretty limited in terms of test flexibility. Doesn't go in-depth in any particular research capability area. UserZoom acquisition doesn't seem to have fully happened and/or provides any additional benefit.

What problems is the product solving and how is that benefiting you?

Very quick access to testers for running primarily unmoderated usability tests

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Verified User in Financial Services

Web strategiestFinancial services

EnterpriseUnited States

August 19, 2024

UserTesting review

What do you like best about the product?

Very valuable insights from our users, which helps inform our decisions for web strategy.

What do you dislike about the product?

The effort and time it takes to create a highlight reel. Not enough high quality target testers. How long it takes to complete a test.

What problems is the product solving and how is that benefiting you?

Gathering users who are not familiar with our site/brand to provide unbiased feedback on our website and user experience.

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Verified User in Marketing and Advertising

Manager, Digital Intelligence & Global AnalyticsBusiness services

GlobalUnited States

August 19, 2024

Great Platform Accessibility & Experience

What do you like best about the product?

Usertesting provides an easy experience for curating the perfect test. The results are delivered in a compreshensive summary and it's easy to make edits to testing groups or questions if needed. The leadership services are very helpful as well to help you reach your goals. The Customer Success Managers and Power sessions provided, helped me utilize the platform to the fullest extent.

What do you dislike about the product?

An area where Usertesting can improve is access to more professions from respondents.

What problems is the product solving and how is that benefiting you?

Usertesting helped me curate concrete screening questions in order to prevent bots or the incorrect respondents from interacting with my test for the most accurate results

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Verified User in Consumer Goods

Consumer Experience Assistant ManagerConsumer products

GlobalUnited States

August 19, 2024

UserTesting is very user friendly and has various testing cabaplities.

What do you like best about the product?

The quick results and how easy it is to update tests.

What do you dislike about the product?

Have to be careful of session units getting used up.

What problems is the product solving and how is that benefiting you?

Tells me what the consumer is thinking and saying, helps me instantly figure out answers to messaging and image questions or concerns.

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Verified User in Food & Beverages

Sr User ResearcherFood & beverage

GlobalUnited States

August 19, 2024

Excellent platform for overall user testing

What do you like best about the product?

I like the new user survey feature, it has been extremely helpful to me.

What do you dislike about the product?

I think the AI tool has room for improvement

What problems is the product solving and how is that benefiting you?

We need to so a lot of user testing whether it be unmoderated, moderated usability or consumer surveys.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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