UserTesting's verified customer ratings and reviews

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4.2/5

Based on 1045 reviews from

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535

4 star

209

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843 of 843 Total Reviews

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Drew Hopkins

VP Research and InnovationFinancial services

Small business or StartupUnited States

October 28, 2024

Great simple and easy to test or discover

What do you like best about the product?

Very intuitive platform we use to validate design or concepts quickly or go in to deeper discover with interviews, either automated or moderated.

What do you dislike about the product?

Sometimes the participants can be sketchy even after quality control questions in the screener

What problems is the product solving and how is that benefiting you?

We do discover of user needs to validation of new concepts and designs

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Pooja Thakor

Financial services

Mid-MarketUnited States

October 28, 2024

Alkami User Researcher Review

What do you like best about the product?

I love how easy it is to navigate the platform!

What do you dislike about the product?

I find it difficult to delete old tests on my own.

What problems is the product solving and how is that benefiting you?

We are able to iterate and send out research in record time, allowing us to innovate on our product constantly.

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Morgan Weidner

Financial services

Mid-MarketUnited States

October 28, 2024

Recruiting in Minutes

What do you like best about the product?

UserTesting eliminates the need to recruit your own participants by using their panel. This means that we can get test results in hours instead of weeks. It's a game changer!

What do you dislike about the product?

It is difficult to delete tests once they've been launched.

What problems is the product solving and how is that benefiting you?

My favorite part of UserTesting is how easy it is to recruit. That is this biggest thing that keeps us with UT.

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Kirstie Calams

Financial services

Small business or StartupUnited States

October 28, 2024

Good easy experience

What do you like best about the product?

How easy it is to find users and get feedback within hours

What do you dislike about the product?

Having to watch hours of videos and spend all that gime

What problems is the product solving and how is that benefiting you?

It is solving our ability to get feedback quickly from users.

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Verified User in Hospitality

Travel & hospitality

Small business or StartupUnited States

October 28, 2024

Powerful user research platform

What do you like best about the product?

Fast user recruitment and helpful support

What do you dislike about the product?

The platform can be glitchy sometimes. There are some slow loading times.

What problems is the product solving and how is that benefiting you?

UserTesting helps me gather important user insights on our products. I am able to report data and insights to our team.

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Verified User in Information Technology and Services

UX ResearcherTechnology

Mid-MarketArmenia

October 14, 2024

Great platform to gather qualitative feedback from the users.

What do you like best about the product?

It's a very helpful ans easy to use platform, with a bunch of question options to choose from for qual type of user research. I use it in my daily job and love how intuitive it is. I like how responsive and customer oriented the support team is.

What do you dislike about the product?

Sometime different bugs occur during the recordings, which then might or might not be able to revert and recover the insights gathered. But the team is very helpful in trying to solve any issues.

What problems is the product solving and how is that benefiting you?

Along with my need for user feedback in my everyday work, usertesting takes care of all the ND and GDPR issues, research scheduling and I can jump straight to the testing process itself, nor worrying about the legal side or time management.

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Ash Billings

Principal UX DesignerConsumer products

Small business or StartupUnited States

October 7, 2024

Great tool, but gets more expensive every year

What do you like best about the product?

The best-in-class remote user testing tool available on the market.

What do you dislike about the product?

I've noticed that in the last five years, the pricing structure is increasingly inflexible and expensive. It makes it more difficult to convince leaders to pay for it, which makes testing less accessible than before.

What problems is the product solving and how is that benefiting you?

Validating designs and mitigating risk

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Jules Ochoa

UX ResearcherFinancial services

Mid-MarketUnited States

August 27, 2024

Quick and easy way to access participants

What do you like best about the product?

We have been able to easily access very niche users through user testing with screener questions and participant demographic filters. For most tests, we can get all the participants we need in less than 12 hours and often times quicker than that. UserTesting has streamlined our process beyond what we could have imagined before! UserTesting has also been very active in the research they do on their own platform, which has been very encouraging to be a part of.

What do you dislike about the product?

Some of the features and functionality for quantitative analysis are still pretty lacking. I know they are currently merging with UserZoom that should bring more robust quantitative features though. My only other dislike would be the clunkiness of their highlight reel creation. The flow of creating the reels could be much smoother than it is currently.

What problems is the product solving and how is that benefiting you?

Participant recruitment and expediting test analysis. It has expedited our entire research process by at least 2 or 3 times what it would be without UserTesting.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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