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4.25/5

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Maggie Garratt

UX Researcher - Consultant (Team Lead)

GlobalUnited States

August 22, 2024

The Most Comprehensive Qualitative Testing Tool

What do you like best about the product?

As a UX Researcher, UserTesting.com is the tool that has resolved many common research issues and barriers. As I onboard new users to my companies platform I am often asked if they will be able to find their specific demographic, what will happen if a respondent is not satisfactory, can they share videos with clients, how they recieve a transcript of their session and more. New users are often surprised by how many of their concerns have long been addressed by UserTesting.com's offerings. I also believe UserTesting has te best recruitment options I am aware of. The rating system implemented incentivizes users to put effort into their responses. As a result the thoroughness of response is unmatched by other testing tools. Because of the large testing base, recruitment is completed in an extremely quick amount of time. I have seen recruitment done within an hour for the most general demographic groups.

What do you dislike about the product?

Although all of my thoughts on UserTesting.com are generally positive, in the past there have been a few aspects of the user interface that could use tweaking. One example was the ability to add users that will recieve invite's to moderated sessions after the study has already eben launched. This may have been updated already but there were time in the past when I would launch a study then need to add in clients or colleagues to recieve the automated calendar invites. I could not find a way then had to invite some people to some sesssions manually which became very confused. These instances are rare and in many cases are quickly resolved in platform updates!

What problems is the product solving and how is that benefiting you?

UserTesting solves many of the major recruitment issues that exist in other tools. They are able to deliver high-quality users within a fast time frame. UserTesting also provides many tools to make organizing and inviting guests to moderated sessions easy so the focus can be on executing a strong moderated session. The featuer that allows some users to watch from a separate room is extremely helpful. Analysis tools like the time stamping included in unmoderated studies, the automatic timestamping of any notes done, the ability to export raw data, and the ability to have a transcript make a more efficient analysis process.

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Verified User in Consumer Goods

Associate Manager, Consumer Insights - EuropeConsumer products

GlobalUnited States

August 22, 2024