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4.25/5

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Verified User in Consulting

CX Strategy & Research Leader

GlobalUnited States

August 19, 2024

Great way to quickly validate ideas and concepts

What do you like best about the product?

I love having the ability to quickly and easily spin up a test that allows me to validate design concepts. I also really enjoy the UT customer support team, and the guidance they provide to me and my team.

What do you dislike about the product?

The 'session credit' model is a little convoluted and makes it difficult to easily determine the # of units you'll need to complete a given test.

What problems is the product solving and how is that benefiting you?

I regularly use it to pressure test early-stage design concepts and late-stage prototypes for a number of digital products.

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Patrick Vaughan

Head of UX and DesignReal estate

Small business or StartupUnited Kingdom

August 19, 2024

Fantastic resource for quick user feedback

What do you like best about the product?

Usertesting has provided so many insights on digital products that I have worked on for over ten years, it's very quick and easy to setup a test and their offering has improved with the use of user friendly metrics and AI tools. The test videos come back really fast allowing us to react in real time to evoling design problems.

What do you dislike about the product?

It takes a while to get to grips with the highlight reel tools - I feel this could be easier to create and manage.

What problems is the product solving and how is that benefiting you?

Testing of new concepts and products, usertesting provides fast insights into where people are struggling with UX. We also use it for competitor analysis.

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Verified User in Information Technology and Services

Web Project ManagerTechnology

GlobalUnited States

August 16, 2024

Lovely to work with and nice product

What do you like best about the product?

I like that I can create my own tests quickly, and then iterate and refine them, then launch fast and easily. We also have a professional services package and the team is brilliant to work with.

What do you dislike about the product?

Sometimes the interface is a bit clunky.

What problems is the product solving and how is that benefiting you?

We use UserTesting's UserZoom version to get to know how typical users navigate our webpages and website. We test patterns and journeys.

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Verified User in Automotive

UX LeadAutomotive

GlobalUnited States

August 16, 2024

UserTesting Success Manager keeps us happy

What do you like best about the product?

Wonderful customer success manager named Melissa Shelder.

What do you dislike about the product?

Promised new features sometimes materialize very slowly. Very expensive.

What problems is the product solving and how is that benefiting you?

We are several different lines of business, so what digital problems it is solving depends on the LOB.

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Verified User in Human Resources

Senior Site Design and User Experience Manager Business services

EnterpriseUnited States

August 16, 2024

Excellent tool for User Research, Testing, Reporting and Re-testing

What do you like best about the product?

The speed at which I can create an experience, select the audience, publish the experience, test and gather results (usually) by the end of the day. The experience is very well structured, easy to learn and deep in reporting analysis.

What do you dislike about the product?

Dislike is a strong word. I dislike nothing about the tool, but I look forward to when "new" features are better integrated (SUS, as an example).

What problems is the product solving and how is that benefiting you?

What are our users most focused on, do they understand what we do, can they find what they need, are we providing vlaue? Answering those question, and more, help us build etter experienecs for our Users, Customers, Partner, Internal Team Members and Legacy users.

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Don Hill

UX Research LeadTechnology

GlobalUnited States

August 16, 2024

UserTesting is best in class

What do you like best about the product?

In my role, I'm responsible for improving digital communications channels and messages on a global scale so I need to understand various regions, nations, cultures, etc. UserTesting has an excellent pool of people I can conduct user tests, research, polls, etc. on a global scale with specific demographics I need to truly impact the customer base when it comes to CSAT scores and brand loyalty. It's the most indispensable tool I have in my arsenal to ensure research-based design is at the forefront.

What do you dislike about the product?

There's not much to dislike. They are continuously improving their interface and they listen for improvement requests or new features and genuinely care. The most difficult thing is getting companies I've worked for in the past to accept the ROI on the higher cost required. After 2 different companies, my current employer already uses them extensively in different departments so this is certainly a consideration.

What problems is the product solving and how is that benefiting you?

Finding people I can reach out to in the world whether moderated or un-moderated to get invaluable insights.

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Verified User in Photography

Media & entertainment

Small business or StartupGermany

August 15, 2024

Great tool to do user research

What do you like best about the product?

I like the community in user testing. The UI is also very easy to use and smooth

What do you dislike about the product?

Sometimes participants do not show up, and it is unpredictable to plan interviews. Sometimes participants are not serious about the product and only participate for the reward.

What problems is the product solving and how is that benefiting you?

It helps me understand the users' point of view and experience with different products

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Ashish Kumar

Senior Software EngineerTechnology

Small business or StartupIndia

August 8, 2024

Good for companies. Not so good for testers.

What do you like best about the product?

Well at one time it used to be a good source of income for people who could test out apps and websites. The payout was decent, even good in some cases. Screening used to be simple enough. Test plans were decent. Tech was simple and it worked. Customer support used to be responsive as well. I used to use it a lot back when all these things were good. Maybe it's still good for the companies. In short: - great for making side income - great for learning testing on live production apps for career testers - tech was great - nice variety of tests across different domains - shopping, IT, HR, ecommerce, etc

What do you dislike about the product?

Now everything is not so decent. Screening is tough has heck. Test plans are long and payout isn't good or on par, depending on where you are. Tech problems are too many nowadays. Freezes, slow downs, errors. It's very bad sometimes. Customer support isn't helpful at all. Time is wasted and there's no remuneration for it. And when you get paid, it's peanuts nowadays. Not at all the good income stream for testers and QAs who would put their heart and soul into testing a nice variety of apps and websites to make a nice side income. Ratings are unfair sometimes and arbitrary. It seems like your hardwork is valued very rarely, on whims, just so that the testers don't get paid what they're owed. They take too much time reviewing tests and you can't even screen for other tests in that period. Test opportunities are sporadic and not consistent.

What problems is the product solving and how is that benefiting you?

Crowd sourcing app testing and paying testers for it. Makes for a nice source of side income. And companies have their app tested by relevant people. Win win for both.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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