What do you like best about the product?

As a team of one the responsibilities of recruitment, panel management, and incentive distribution would normally consume a fair chunk of my day. With the UserTesting platform managing those processes I can move on to other things. I find great value in having a single source to target demographics and the overall depth of contributers to select from. The UI is friendly, and the metrics/outputs are aligned with what I believe the majority of researchers are looking for.

What do you dislike about the product?

I can appreciate the attempts to offer card sorting and tree testing templates, though the detail of feedback and visual information is not as robust as outsourcing to Optimal Workshop. With iterative improvements these templates/UI"s could definitely level up to meet or exceed the competition.

What problems is the product solving and how is that benefiting you?

Anything from preference testing products and features to content comprehension to usability studies. Most recently we've been focused on information architecture to help improve content organization behind login. It's been crucial to have real-time or almost real-time feedback to inform design decisions. Having the voice of the customer/user tends to make those decisions easier with greater buy-in across departments and key stakeholders.

What do you like best about the product?

It's an effective and efficient way to collect participant reflections and UX

What do you dislike about the product?

A little limiting in certain tests. It would be great to have A/B testing for more than 2 scenarios/tasks.

Recommendations to others considering the product:

Have fun with it!

What problems is the product solving and how is that benefiting you?

Looking at UX and digital spaces. Great so far.

What do you like best about the product?

The ability to speak with an audience who otherwise you would not have access to speak with : Updated May 2023

What do you dislike about the product?

Limited options for including/excluding audience members/panels from studies : Updated May 2023

What problems is the product solving and how is that benefiting you?

Engagement with my target audience : Updated May 2023

What do you like best about the product?

When your user population is easy to find, UserTesting allows you to run unmoderated studies in less than a day. I appreciate how easy the screener is to set up and how intuitive it is to set-up a study. Even more than that, the abi.ity to connect with a support person at a moments notice saves me so much time!

What do you dislike about the product?

Their new cost structure is prohibitive to large organizations - while it benefits those who do their own recruits, it penalizes those of us who use it for their expansive panel.

Recommendations to others considering the product:

To get the most out of UT ensure your user population is represented on the panel.

What problems is the product solving and how is that benefiting you?

In the world of covid - keeping researchers and participates safe through virtual research studies makes the work easier. Once the pandemic is over, UT also allows us to be in many places at once, saving us time and travel.

What do you like best about the product?

Love UserTesting - while it can be more pricy than other options, they are 100% worth it! Their capabilities and teams are wonderful.

What do you dislike about the product?

Wish they had features for quantitative testing, but that's not what they're about right now!

What problems is the product solving and how is that benefiting you?

Empathy interviews, iterative & one-time usability testing (prototypes, images, live site), research on digital & physical experiences,

What do you like best about the product?

- How quickly it is to create a test plan and send it out. I can get 5 user tests with specific screening questions within the hour! - I really like how screener questions I have previously used are saved - saves alot of time

What do you dislike about the product?

Some features aren't perfect - e.g. Instant highlight reels sometimes do not play properly / the sound goes out of sync, but that is only a small problem. In terms of improvements, some features aren't as clear - e.g. can I edit screener questions after sending out the test to one contributor?

Recommendations to others considering the product:

Definitely worth getting a subscription if you want your product to be easily usable!

What problems is the product solving and how is that benefiting you?

Mainly problems related to product development - How usable is our product? Also a lot of discovery research to generally understand how users feel about the product. This has been really helpful to inform our design practices

What do you like best about the product?

Usertesting.com is great for when you need quick feedback on a product or design. It's easy to use and set up a target audience to test your designs with. Great for product design and ux design teams.

What do you dislike about the product?

It can be pretty pricy depending on how often you use it or the number of designs you need to test.

What problems is the product solving and how is that benefiting you?

We test a lot of our designs with internal users but usertesting allows us to test outside of our users and gain a better perspective.

What do you like best about the product?

The platform is extremely easy to use and there are tons of helpful resources to get you started. I have used both the moderated and unmoderated functionality and both work great. The times that I have had to reach out to support for help, they have been extremely quick and helpful.

What do you dislike about the product?

There is some functionality that I wish it had, like better randomization capability within the test and more customization in places. There are also times that some things are just slow to load or don't load properly on the analysis side of things.

What problems is the product solving and how is that benefiting you?

We have been able to increase both the number of tests that we complete and the speed at which we can complete those tests. Since we are a very small research team, this has allowed us to work with more design teams throughout the company and integrate research into their processes more effectively.