What do you like best about the product?

So you want insights and you want them fast, UserTesting can do that. If you want unmoderated and moderated options, UserTesting can do that too. If you want something that you can use alongside your existing tooling, guess what, UserTesting can do that. It's a one-stop shop in the best possible way. Is it cheap, not particularly; but you get what you pay for, and in this case you get quality.

What do you dislike about the product?

No matter how hard you try, occasionally you'll get a bad egg come through. Is that UserTesting's fault? No, but it's still frustrating! I suppose I could be that guy and say that I would like a dark mode, maybe there is one and I just haven't seen it?

What problems is the product solving and how is that benefiting you?

I've used UserTesting in three of the four companies I've worked with, and I've been using the tool since before the pandemic. During the lockdowns it came into it's own with the ability to connect to people anywhere and at any time. This has proved valuable even when we are able now to get out to places that were previously blocked off from us.

What do you like best about the product?

The admin takes care of organizing and recruiting participants for tests - canceled sessions are taken care of and rescheduled which makes my life easier. Also, I love the customizability of tests and the different type of tests I can run with ease through the platform.

What do you dislike about the product?

Cancellation emails sometimes come late and it's frustrating when participants are no shows, but there's nothing that can really be done in that case.

What problems is the product solving and how is that benefiting you?

Easily connects us to users and makes it so easy to get feedback from a specific audience. Everything is very intuitive, it's easy to filter users, and I'm able to get responses straight from the horse's mouth.

What do you like best about the product?

I have been a contributor in usertesting since 2 years. Initially I believed it was just like all other fraud websites. But gradually I got several website and mobile application tests from usertesting. Now I am able to earn a decent amount of pocket money by just giving decent reviews or opinions for websites or mobile applications.

What do you dislike about the product?

As compared to previous usertesting platform I wasn't able to receive tests based on my demographic details. All test which I am receiving now is outside of my interests and therefore I am unable to qualify in order to proceed further.

What problems is the product solving and how is that benefiting you?

A part from earning I can improve my skills in UI UX part by reviewing websites and mobile applications from various niche. I am a beginner in UI and UX designing, so it is quite a common thing to make mistakes when it is a beginning. This platform is a great opportunity for such beginners as there is no such limitation in talking about the prototype.

What do you like best about the product?

As a team of one the responsibilities of recruitment, panel management, and incentive distribution would normally consume a fair chunk of my day. With the UserTesting platform managing those processes I can move on to other things. I find great value in having a single source to target demographics and the overall depth of contributers to select from. The UI is friendly, and the metrics/outputs are aligned with what I believe the majority of researchers are looking for.

What do you dislike about the product?

I can appreciate the attempts to offer card sorting and tree testing templates, though the detail of feedback and visual information is not as robust as outsourcing to Optimal Workshop. With iterative improvements these templates/UI"s could definitely level up to meet or exceed the competition.

What problems is the product solving and how is that benefiting you?

Anything from preference testing products and features to content comprehension to usability studies. Most recently we've been focused on information architecture to help improve content organization behind login. It's been crucial to have real-time or almost real-time feedback to inform design decisions. Having the voice of the customer/user tends to make those decisions easier with greater buy-in across departments and key stakeholders.

What do you like best about the product?

It's an effective and efficient way to collect participant reflections and UX

What do you dislike about the product?

A little limiting in certain tests. It would be great to have A/B testing for more than 2 scenarios/tasks.

Recommendations to others considering the product:

Have fun with it!

What problems is the product solving and how is that benefiting you?

Looking at UX and digital spaces. Great so far.

What do you like best about the product?

The ability to speak with an audience who otherwise you would not have access to speak with : Updated May 2023

What do you dislike about the product?

Limited options for including/excluding audience members/panels from studies : Updated May 2023

What problems is the product solving and how is that benefiting you?

Engagement with my target audience : Updated May 2023