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4.25/5

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Kevin Bergen

UX Researcher IIFinancial services

Mid-MarketUnited States

October 19, 2022

Long-time customer of UserTesting - still very happy

What do you like best about the product?

Extremely sleek looking and easy to navigate UI - emphasis on discoverability and ample cognitive affordances to allow non-research professionals to launch studies that glean meaningful insights. The engaged user community, dedicated support, and fantastic gamification of learning UX Research in UT University/Community are all things that will keep me a strong promoter of UserTesting.

What do you dislike about the product?

More users who are clearly not fitting the demographics they set on their profiles are slipping through into studies regardless of the amount or quality of screener requirements set. This is a struggle that all companies with a participant databases deal with.

What problems is the product solving and how is that benefiting you?

The need to speak to participants that could be customers of my company/company competitors - sometimes broadly and sometimes a very specific subgroup. UT Allows us to show potential users current designs to address any usability issues or areas of improvement to allow for constant user-focused improvements and to save the company time and money by testing new designs before they are launched to ensure they are as user-focused and user-friendly as possible.

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Diana Kourbo

Staff Product DesignerEducation

EnterpriseUnited States

October 18, 2022

I can't imagine doing my job without it

What do you like best about the product?

The speed at which I can set up tests and review the feedback

What do you dislike about the product?

Lack of an inclusive network,or a group of people who are neurodiverse or have disability issues and sign up for user testing and self identify

What problems is the product solving and how is that benefiting you?

It helps our team narrow down if we're solving the customer problem in a beneficial way or if we're way off mark

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Charlotte Moore

UX ResearcherTechnology

Mid-MarketUnited States

October 18, 2022

Supports scaling and accelerating research for a small research org

What do you like best about the product?

I work on a team of 2 researchers for a B2B company. It used to be incredibly difficult for us to recruit end users of our product, but UT has really sped up and helped with that process. It has also helped us speed up getting insights on prototypes by making use of the unmoderated testing function. I love how flexible UT.com is and have used it for a variety of methods, even using it to run a Diary Study. They also have incredible support and resources

What do you dislike about the product?

Recruiting specific B2B profiles can be hard. I also find that there are often some fraudulent participants in tests, however UT.com does a great job of replacing the session or refunding your credits if the quality of the insight is not what you need it to be. I wish I could have a bit more visibility into who's taking the screener and those that are close matches, if not 100% matches.

What problems is the product solving and how is that benefiting you?

UserTesting is solving the problem of recruitment and synthesizing live sessions into insights. It has helped us as a small team increase the number of requests we can handle and has freed up our time for more in-depth studies while we can rely on UT.com to help us get great usability insights from their unmoderated capabilities.

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Verified User in Financial Services

UX Researcher IIFinancial services

Mid-MarketUnited States

October 18, 2022

usertesting is a great tool for generating insights

What do you like best about the product?

I like how quickly ut.com helps get participants for our tests with its robust contributor networks. The synthesis page was also easy to navigate and generate insights. It is a helpful tool that makes our research process efficient.

What do you dislike about the product?

Sometimes it could be hard to get the exact contributors we want.

What problems is the product solving and how is that benefiting you?

Quickly finding participants for us and it can refund users that are disqualified. it makes our jobs as researchers much easier

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Verified User in Building Materials

UX ResearcherReal estate

Mid-MarketUnited States

October 18, 2022

Easy to use, delivers great results

What do you like best about the product?

I love how easy it is to create and edit a test. The results come back so fast and allows the project to stay on track.

What do you dislike about the product?

Sometimes we have really small target audience and can be hard to find end users.

What problems is the product solving and how is that benefiting you?

It is ensuring we get customer insights before launching a product or solution. This saves us time once the product is launched.

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Verified User in Higher Education

Co Founder & DirectorEducation

EnterpriseUnited States

October 14, 2022

Flexible tool for market research

What do you like best about the product?

The platform is effective for evaluative and generative research. It has the flexibility to be used for multiple styles of research. It is also an excellent tool for democratizing research activities around a larger organization.

What do you dislike about the product?

The automated semantic analysis and video clipping is useful, but has a long way to go. I still prefer using the tool in combination with a specialized analysis workspace. But for many applications/contexts, it could certainly be an end to end solution.

What problems is the product solving and how is that benefiting you?

Connecting with end users and quickly getting their responses in unmoderated asynchronous manners.

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Verified Reviewer

GlobalUnited Kingdom

October 11, 2022

Handy quick decision making tool

Use Cases and Deployment Scope:

I am a UX Designer at a local transportation company where we offer both local bus service and city-to-city coach throughout the UK. Customers can purchase tickets easily through our app and website therefore it is vital that we ensure our platforms are user-friendly. I have been with UserTesting for over a year and I usually use it to conduct unmoderated tasks where the participants will complete tasks on the functional prototype and give their genuine feedback.

Likelihood to Recommend:

For people who have zero experience when it comes to designing a usability test, the UserTesting platform will be a good start as it is beginner friendly. UserTesting platform is quick to learn how the platform works as the interface is minimal, it also provides courses where they give walk new users through the features. However, when it comes to asking the right questions to get a genuine reaction from the participants, new users should learn how to avoid steering participants in a certain direction, causing them to give biased answers.

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Zaina Aljallad

UX ResearcherTechnology

GlobalUnited States

October 10, 2022

UT has been an invaluable resource to our team

What do you like best about the product?

UT has not only made it easy to recruit participants from all over the world - they have also eliminated users not paying attention to surveys / questions etc. Users on UT are invested in helping us make the best products.

What do you dislike about the product?

There are a few small changes such as the ability to edit a test after launching it (i.e., editing filters) however this is a very small request for a platform that allows so much flexibility

What problems is the product solving and how is that benefiting you?

UT has helped me test designs fast and efficiently with real potential users. This has been a great benefit that has improved many of our products

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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