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4.25/5

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Joshua Rodriguez

Digital Marketing Strategist

Education

Small business or Startup

United States

October 5, 2022

One of the best ways to get direct user feedback on your website that will improve results instantly

Use Cases and Deployment Scope:

I have used UserTesting as both a user and a company working with users. From the user side, it is an easy process to find relevant tests to take that match my skill set. As a company I have used UserTesting to review landing pages on my website to get feedback from potential customers on design, readability, and easy of use. The problem I wanted to fix was on page time for users and clicked through to sign up for a demo upon getting the feedback I discovered that I needed to change my header section to be more clear and more concise.

Likelihood to Recommend:

UserTesting is perfect for landing page reviews, product comparisons, copy editing and focus group work. I set up a multi-varied landing page sequence and had users walk through the different versions of the pages to see which one was the easiest to understand. Hearing feedback on the title copy which was clear to me but not clear to the user helped me realize how I could clarify and simplify my page copy to make sure users can navigate the site knowing what to expect upon signing up.

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Erika Weber

Sr. Specialist User Strategy and Research

Consumer products

Enterprise

United States

September 22, 2022

Meaningful Consumer Insights

What do you like best about the product?

UserTesting gives me the ability to field meaningful tests, with consumers we need and gain valuable insights that enable us to create experiences for users. UserTesting makes it easy compared to other products with an amazing support and education team unlike anything else.

What do you dislike about the product?

The only recommendation I would give to UserTesting is to continue testing and improving the platform based on consumer feedback. Over the years they have made amazing changes to make the experience even better for users.

What problems is the product solving and how is that benefiting you?

UserTesting is allowing us to test quickly with consumers and make changes that would typically take us months to identify and change. This has improved our business products and user reviews substantially since beginning to use this tool.

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Demet Efe

Junior User Researcher

Technology

Small business or Startup

Turkey

September 21, 2022

I like to think of UserTesting as an asset

What do you like best about the product?

It's a very flexible product. We don't have to do only usability tests, if there is a problem we cannot solve using other methods, chances are UserTesting probably suggests a solution. Recently we used it to replicate a bug we could not replicate on our end. UserTesting can be a powerful tool if you are creative.

What do you dislike about the product?

I wish there were more flexibilty on editing test plan after launching tests. As we have to redo the test plan, previous ones go to waste. Also, lately there is a bug which deletes scenario or tasks before launching the test.

What problems is the product solving and how is that benefiting you?

We use UserTesting do conduct usability test, 5 seconds tests and sometimes try to understand how some bugs happen by making the user replicate them. Sometimes we edit the screener so we can get the opinions of a certain group of users.

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Verified User in Higher Education

UX Strategist

Education

Mid-Market

September 1, 2022

Comprehensive solution for user testing

What do you like best about the product?

UserTesting's moderated user study option is a robust tool that allows you to set up and conduct tests all from the platform with the help of Zoom. The experience is seamless and makes testing super easy. I love that it helps me schedule my tests and conduct them easily before providing video recordings of the sessions where I have tools like note taking and video-clipping to help organize my data.

What do you dislike about the product?

UserTesting's unmoderated testing option is great but it doesn't compare to the option of some tools where a data analyst team synthesizes your test data for you. If you want to synthesize the data yourself then UserTesting has a great platform to help you do that, but I find that this process is very time-consuming and I'd rather opt for solutions where a team will do this for me.

What problems is the product solving and how is that benefiting you?

UserTesting solves the problem of needing various tools and equipment for user testing. Everything can be done right in their platform, with the help of Zoom, to conduct both moderated and unmoderated tests. I find their platform to be more modern than other options and very easy to use.

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Verified User in Computer Software

Software Development Engineer

Technology

Mid-Market

August 10, 2022

Useful way to generate insights

What do you like best about the product?

The thing I liked the most was that each test allowed me to earn money, the amount depends on the kind of test.

What do you dislike about the product?

Sometimes, it seems to you that you are a good fit for the criteria for a particular opportunity but still might not get it.

What problems is the product solving and how is that benefiting you?

Companies can find outsiders to review their product for them, providing insights that are usually different from the existing user pool that they might have.

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Lorena Maceratesi

UX consultant

Business services

Small business or Startup

Argentina

August 9, 2022

Good Platform to run unmoderated test with user.

What do you like best about the product?

It`s a great tool to run unmoderated tests. This platform allows taking metrics, and task times. The user videos have good quality. The testing setup is easy to do and very fast, if you know about user testing.

What do you dislike about the product?

There are two things that I dislike. The first one it's a very expensive platform for Latinamericans companies. The other is the platform doesn't have Spanish speakers users.

What problems is the product solving and how is that benefiting you?

The main problem is the recruitment of the users. Another problem that solves me is the gathering of the information for the tests. The reports are very easy to understand and share with the stakeholders.

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Verified User in Retail

Product Lead

Retail & ecommerce

Global

August 9, 2022

Intutive and simple

What do you like best about the product?

Platform has good set of users whose insights are much valuable while performing research

What do you dislike about the product?

Inability to perform A/B testing of prototypes - It sometimes doesnt provide quantitative insights required for Product managers directly in required format

What problems is the product solving and how is that benefiting you?

Generate insights from end users by testing various prototypes

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Jeannie Voirin-Gerde

Sr UX/UI Designer

Retail & ecommerce

Mid-Market

United States

August 8, 2022

UserTesting is an amazing platform with amazing customer support.

What do you like best about the product?

I've been using the platform for almost two years now and it's been an amazing tool and resource to have. The platform is intuitive, always improving, and best of all finds users relevant to our customer base very quickly.

What do you dislike about the product?

There is little I dislike about the platform but the cost is definitely a premium. Overall I feel we are getting our money's worth.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to work directly with our users to validate UX and design concepts, test features, and understand our customers at a much deeper level.

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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