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4.25/5

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Verified Reviewer

Technology

Mid-MarketTurkey

January 25, 2023

UserTesting is a good source of human insights!

Use Cases and Deployment Scope:

We use UserTesting to validate product ideas, test our product's usability and iterate on product designs. UserTesting helps us see the usability issues of our product that are otherwise hard to see. We may be biased against our own product, or because we are too familiar it prevents us from seeing these issues. UserTesting also helps us minimize the time spent on usability tests as it enables us to do unmoderated tests with the demographic of our choice.

Likelihood to Recommend:

UserTesting is ideal for big companies that work in an agile setting. If you are working in a fast paces environment and need to get some insights fast, UserTesting helps a lot. If you are creative, and know how to ask questions, you would be surprised how fast UserTesting starts to show its value. We are a small team and we try to minimize our work load as much as we can by optimizing our research operations, so making unmoderated tests are very important to us. If you are a small company with limited resources though, it might be expensive. Then, buying multiple tools that cover different areas might actually become more affordable.

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Rebekah Knapp, CSP, CSPO

Sr CX Research LeadMedia & entertainment

GlobalUnited States

December 23, 2022

Find the truth and share it

Use Cases and Deployment Scope:

I use the tool to understand “why” our numbers for traffic, click rates, customer satisfaction, etc are the way they are and insight into what to do to make improvements. Use cases can range from explaining interactions with a CTA (call to action) button to strategy for how we address a whole market. Biases from leadership are changed when we are able to share real customers sharing how they interact and why in videos. Before the tool, assumptions on what would work were only rhetorical and bias. Now we can provide real, transparent, truthful recommendations which have made dramatic impacts to all areas using the tool for research.

Likelihood to Recommend:

Great for observing, hearing, and asking. Bad for getting solid opinions unless you had a lot of people for stats. You cannot act on 5 people casually saying, “I like this over that,” because many times the testers just want to finish the test and give false positives.

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Verified Reviewer

Technology

GlobalUnited States

December 14, 2022

UserTesting for Customer Feedback

Use Cases and Deployment Scope:

My team uses UserTesting for qualitative research both unmoderated and moderated. The tool allows us to gain insights from users quickly and efficiently. It saves time on recruitment and the platform makes it easy to analyze data as it provides transcripts and video clips. We use the tool to gain feedback on our current products as well as new ideas/concept.

Likelihood to Recommend:

UserTesting is really great when you want to get insights on a prototype. You can have participants walk through the prototype and conduct speak out loud so you can hear directly from them on what they like, dislike and any sources of confusion. If you want to be able to probe or have a conversation with users you could recruit through UserTesting but it would like be more efficient and cost saying to use Zoom.

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Verified Reviewer

Retail & ecommerce

EnterpriseUnited Kingdom

December 12, 2022

The fastest way to stay truly customer centric

Use Cases and Deployment Scope:

Game changing speed to insight. User Testing allows us to quickly have confidence in our designs and quickly pivot if not meeting our users needs. This saves time not only in the UX team but also when it comes to development. User Testing also allows us to have much richer behaviour data to support the why behind out design thinking.

Likelihood to Recommend:

We use UT in all areas of our design and development process.

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Verified Reviewer

Retail & ecommerce

GlobalUnited States

December 10, 2022

UserTesting supports enterprise products well.

Use Cases and Deployment Scope:

We use UserTesting for discovery interviews with users as well as for usability testing.

Likelihood to Recommend:

It's a fantastic platform for remote qualitative interviews, both moderated and unmoderated. It allows you some organizational capabilities with data, but is not sufficient as a repository.

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Verified Reviewer

Consumer products

Mid-MarketUnited States

December 3, 2022

Great Tool!

Use Cases and Deployment Scope:

Great tool! UserTesting allowed me to conduct research studies easily and quickly. After launching a study I can get responses back within 2 hours. The quality of participants is great. The tool allowed me to get valuable feedback from participants and saved me so much time with the unmoderated studies. It is easy to save and share clips, it allowed me to share great clips with my stakeholders when presenting the final report

Likelihood to Recommend:

It is good tool to talk to customers of a competitor products and understand the strength and weaknessesConduct exploratory research to learn what potential users will need or how to improve a current productConduct usability studies and short studied to test certain design ideas and prototypes before commiting to the idea

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Harriet Marshalll

UXRRetail & ecommerce

EnterpriseUnited Kingdom

November 30, 2022

What a luxury!

What do you like best about the product?

The quick recuritment and screening process!

What do you dislike about the product?

Literally nothing! I do find making reels a little tricky but with all the help available I am sure I will get the hang of it

What problems is the product solving and how is that benefiting you?

UT facilitates our quick pace of work. It allows us to quickly test and gain insights, bringing all stakeholders closer to the customer and our research. teh ease of use and speed at which we can faciliate research means we can test almost everything!

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Diana Wynne

Principal Copywriter, Brand Design SystemsTechnology

GlobalUnited States

November 2, 2022

Real people make better products

What do you like best about the product?

We encounter so many questions in our creative process. I love being able to try out new designs and copy and get feedback from target customers and audiences so quickly. I learn something critical every time we run another test.

What do you dislike about the product?

I do miss visiting customers in real life. But with this platform there's a lot of intimacy, plus we can talk to people around the world. I am glad search has been improved, and would like to more easily search across clips for key phrases.

What problems is the product solving and how is that benefiting you?

We are able to iterate quickly on designs and content and validate with real people. This allows us to make smarter business decisions and envision our participants and their pain points as we work.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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