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4.2/5

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Verified User in Banking

Financial services

GlobalCanada

May 23, 2023

The Industry Standard

What do you like best about the product?

The main selling point of user testing is that you can get enough participants within a matter of hours. Their panel seems to be huge and often they are quality participants as well.

What do you dislike about the product?

There's not a whole lot to dislike, but if I had to say something, it would be that the survey question-ish functionality is a bit limited but not a big deal at all and I have other tools for this.

What problems is the product solving and how is that benefiting you?

Getting insights about and feedback from users. Pretty much all my user research needs (e.g. usability testing, interviews, etc.)

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Verified Reviewer

Retail & ecommerce

Small business or StartupUnited States

May 23, 2023

Excellent User Research tool, despite difficulties measuring ROI

Use Cases and Deployment Scope:

UserTesting gives us access to general consumer panels that we otherwise would have no way to communicate with, let alone efficiently recruit for research. UserTesting also allows us to conduct a variety of methods including (but not limited to) moderated interviews, unmoderated usability testing, cart sorts, and more. One of the features we find most beneficial with UserTesting is its out-of-the-box panel filtration and custom screening capabilities, both of which help us recruit the most appropriate research candidates based on learning objectives and timelines.

Likelihood to Recommend:

Most appropriate for: -Panel recruitment -Unmoderated usability testing -Quick tests -Moderated interviews -Unmoderated interviews Less appropriate for: -Card sorts -Surveys

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Verified Reviewer

Financial services

GlobalUnited States

May 23, 2023

UserTesting for Designers

Use Cases and Deployment Scope:

As a UX Designer, I have completed an internal course that allows me to set up my own tests with the guidance of an assigned UX Researcher. I mainly use UserTesting to test design concepts we are currently ideating on to learn how participants interact with our prototypes. So far I have launched unmoderated card sorts and usability tests and both have helped give me the information I need to either start designing solutions, or go forward with the solution I had already proposed.

Likelihood to Recommend:

UserTesting is great to help designers get validation on their designs to see if they are initiative or user friendly, however it can also determine if a design needs more work if participants have trouble using/understanding it. At my company, we tend to test after ideation and solutioning to help validate which concept to go forward with, but I am hoping in the future we can start testing early on in the ideation phase to help us get enough supporting evidence to determine whether or not we should explore a design further to create a better case with product and tech folks.

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Verified User in Financial Services

Financial services

Small business or StartupUnited States

May 22, 2023

UserTesting has enabled me to do more as a team of 1

What do you like best about the product?

The ability to quickly get insights with low overhead. I've shifted primarily to unmoderated tests because the value is much higher than moderated.

What do you dislike about the product?

There are some design issues with the platform. I feel limited in how I can design studies on the platform.

What problems is the product solving and how is that benefiting you?

Sourcing participants quickly and easily. The framework for building unmoderated studies which has expanded my impact and bandwidth.

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Gonzalo M. Gonzales

UX ResearcherEducation

GlobalMexico

May 22, 2023

Forget about recruitment and transcription

Use Cases and Deployment Scope:

UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.

Likelihood to Recommend:

UserTesting solves the problem of recruitment. Thanks to UserTesting I can recruit participants from different countries around the world with the characteristics I need. Recruitment is a very difficult process for a small research team and I sometimes still struggle with that; for example, when recruiting minors for research. But not having to do the whole recruitment and reward process is a huge benefit.

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Technology

GlobalUnited States

May 19, 2023

I love the revamped design of usertesting

What do you like best about the product?

I love how streamlined it is to set up a new test. Setting up a new audience or using an existing one is super easy. Adding the steps for the test and the drag/drop functionality to build your questions is super smooth and easy to use.

What do you dislike about the product?

It's difficult to compare multiple tests to each other, because new tabs in the browser seem connected to each other, so that you see the same test in a new tab. And then clicking on the logo in the top left makes you sign in rather than taking you to your dashboard.

What problems is the product solving and how is that benefiting you?

Testing potential design solutions to a problem with a product or testing options for adding a new feature

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Technology

GlobalUnited States

May 17, 2023

Makes my life easier

What do you like best about the product?

I really love the transcription feature on UT. By having a transcript, I'm able to download multiple interviews and then search for key words. This really helps me identify commonalities and makes sensemaking much quicker.

What do you dislike about the product?

I don't often use the sentiment analysis feature. It's not useful for my purposes.

What problems is the product solving and how is that benefiting you?

Concept testing. By speaking directly to the customer we are able to decide the best path forward.

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Media & entertainment

GlobalUnited States

May 16, 2023

A competitive and essential tool

What do you like best about the product?

UserTesting.com is essential to my day to day as a researcher. Feedback is immediate. Participants are professional and enthusiastic. Replacement sessions are immediate when needed, The UX of the program itself is well streamlined.

What do you dislike about the product?

Adjusting test question order and steps can be tedious. Screeners are not conditional. Recruits outside of the US are a bit difficult. Market consolidation provides few alternatives to UserTesting.com, recent business moves of course contributing.

What problems is the product solving and how is that benefiting you?

Preference testing for Product Design concepts. Validation of simple to complex prototypes. Uncovering usability issues. Word clouds and 5-second tests. A vs B concept comparisons.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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