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4.25/5

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Verified User in Computer Software

UX ResearcherTechnology

Mid-MarketUnited States

August 30, 2023

UX Researcher

What do you like best about the product?

Easy to use and run studies smoothly. Unmoderated studies are a breeze with UT.

What do you dislike about the product?

Cannot merge multiple related study findings. Tagging management is really overdue. Surveys are not great. Their response time is long as well.

What problems is the product solving and how is that benefiting you?

Getting detailed authentic feedback when most needed

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Quinton Prince

Lead UX Researcher - RetailRetail & ecommerce

Mid-MarketUnited States

August 30, 2023

Amazing group!

What do you like best about the product?

They have the insights to help me make Better decisions

What do you dislike about the product?

It's difficult to format sometimess due to the lack of rich text editing

What problems is the product solving and how is that benefiting you?

It allows me to reach the right customers no matter where I am

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Verified User in Information Technology and Services

Technology

GlobalUnited States

August 30, 2023

Straightforward and comprehensive

What do you like best about the product?

It has almost everything we need all in one place - unmoderated and moderated testing of various kinds. Our main research platform!

What do you dislike about the product?

It does not help with analysis very much at this time.

What problems is the product solving and how is that benefiting you?

Making it incredibly easy to find participants even when they are a very specific audience.

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Asal Johnson

Travel & hospitality

GlobalUnited States

August 30, 2023

We have been using UT for two years now and we really enjoy working with the platform and the team.

What do you like best about the product?

The team, research partner, the capabilities of building a test.

What do you dislike about the product?

Limited lanes, the quality of the participants, Waite time to complete a test, bots, incident rates.

What problems is the product solving and how is that benefiting you?

The usability of our products and benchmarking.

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Lucas Lemasters

Travel & hospitality

GlobalUnited States

August 30, 2023

Easiest way to connect with your customers

What do you like best about the product?

The thing I like best about UserTesting is how quickly and conveniently I can reach our customers and get feedback so that we can quickly made decisions and move on with product development.

What do you dislike about the product?

One downside is the quality of participants at times. There are professional test takers and bots trying to simply make money.

What problems is the product solving and how is that benefiting you?

Testing with participants helps us pick the optimal design and flow that customers interact with most efficiently. It also helps us in the discovery phase when we are determining what we should build.

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Verified User in Consumer Electronics

Consumer products

GlobalUnited States

July 31, 2023

Swiss Army knife tool for UXR

What do you like best about the product?

This is a great tool. We are able to field tests and get quality respondents very quickly. Great for testing prototypes. For qual research, it has it all.

What do you dislike about the product?

A downside is that currently it is difficulty to recruit for and facilitate focus grops but my understanding is that they are working on solutions for this.

What problems is the product solving and how is that benefiting you?

UserTesting helps us gain insights quickly and generate buy in. Being able to share clips, reels, or even entire videos with our stakeholders helps us create buy in and helps them to feel close to the customer.

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Verified User in Real Estate

Real estate

GlobalUnited States

July 27, 2023

UT helps me run qual tests as part of my role as a UXR.

What do you like best about the product?

It's easy...when you remember how the site works. There may be several months between my uses of UT, and I find myself having to-relearn how to set up a test. That part always takes a while, but once I figure out how to set up the kind of research I need at that time, it's a breeze.

What do you dislike about the product?

It's not like riding a bike. You have to learn and implement work arounds. For example, the live tests only give you around 25 users each. I was having technical issues recently, and several of the sessions were not useful, which reduced my sample size unless I was willing to create another, identical test to run more participants. I figured out how to 'report a problem' and was allowed to request replacement sessions. This was a great feature, but I had to stumble to it.

What problems is the product solving and how is that benefiting you?

It allows me to connect with customers to better understand their experiences with our site and app.

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Bruna Alves Maia

UX Research MentorHealth & fitness

Mid-MarketPortugal

July 21, 2023

Product research at scale with User Testing!

What do you like best about the product?

User Testing enabled our team to run different types of valuable tests in the early stages of product development because of its intuitive test builder and the large pannel of testers

What do you dislike about the product?

There are some limitations with testing within our own audience since the templates are not so customizable and the integration with our data lake is not possible yet

What problems is the product solving and how is that benefiting you?

UserTesting is supporting our design strategy because it allows us to test with real people in the early stages of product development so we can anticipate usability issues and improve it before it goes live to our users. We can also better understand consumer behavior with in-depth exploratory research when we don't have yet a prototype.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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