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4.25/5

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Asal Johnson

Travel & hospitality

GlobalUnited States

August 30, 2023

We have been using UT for two years now and we really enjoy working with the platform and the team.

What do you like best about the product?

The team, research partner, the capabilities of building a test.

What do you dislike about the product?

Limited lanes, the quality of the participants, Waite time to complete a test, bots, incident rates.

What problems is the product solving and how is that benefiting you?

The usability of our products and benchmarking.

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Lucas Lemasters

Travel & hospitality

GlobalUnited States

August 30, 2023

Easiest way to connect with your customers

What do you like best about the product?

The thing I like best about UserTesting is how quickly and conveniently I can reach our customers and get feedback so that we can quickly made decisions and move on with product development.

What do you dislike about the product?

One downside is the quality of participants at times. There are professional test takers and bots trying to simply make money.

What problems is the product solving and how is that benefiting you?

Testing with participants helps us pick the optimal design and flow that customers interact with most efficiently. It also helps us in the discovery phase when we are determining what we should build.

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Verified User in Consumer Electronics

Consumer products

GlobalUnited States

July 31, 2023

Swiss Army knife tool for UXR

What do you like best about the product?

This is a great tool. We are able to field tests and get quality respondents very quickly. Great for testing prototypes. For qual research, it has it all.

What do you dislike about the product?

A downside is that currently it is difficulty to recruit for and facilitate focus grops but my understanding is that they are working on solutions for this.

What problems is the product solving and how is that benefiting you?

UserTesting helps us gain insights quickly and generate buy in. Being able to share clips, reels, or even entire videos with our stakeholders helps us create buy in and helps them to feel close to the customer.

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Verified User in Real Estate

Real estate

GlobalUnited States

July 27, 2023

UT helps me run qual tests as part of my role as a UXR.

What do you like best about the product?

It's easy...when you remember how the site works. There may be several months between my uses of UT, and I find myself having to-relearn how to set up a test. That part always takes a while, but once I figure out how to set up the kind of research I need at that time, it's a breeze.

What do you dislike about the product?

It's not like riding a bike. You have to learn and implement work arounds. For example, the live tests only give you around 25 users each. I was having technical issues recently, and several of the sessions were not useful, which reduced my sample size unless I was willing to create another, identical test to run more participants. I figured out how to 'report a problem' and was allowed to request replacement sessions. This was a great feature, but I had to stumble to it.

What problems is the product solving and how is that benefiting you?

It allows me to connect with customers to better understand their experiences with our site and app.

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Bruna Alves Maia

UX Research MentorHealth & fitness

Mid-MarketPortugal

July 21, 2023

Product research at scale with User Testing!

What do you like best about the product?

User Testing enabled our team to run different types of valuable tests in the early stages of product development because of its intuitive test builder and the large pannel of testers

What do you dislike about the product?

There are some limitations with testing within our own audience since the templates are not so customizable and the integration with our data lake is not possible yet

What problems is the product solving and how is that benefiting you?

UserTesting is supporting our design strategy because it allows us to test with real people in the early stages of product development so we can anticipate usability issues and improve it before it goes live to our users. We can also better understand consumer behavior with in-depth exploratory research when we don't have yet a prototype.

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Verified User in Design

Media & entertainment

Small business or StartupUnited States

July 20, 2023

UserTesting is the best

What do you like best about the product?

The speed in which I, as a designer, can receive feedback is amazing. It enables myself and my team to iterate on the work so quick and results in being able to deliver a great product to our user base.

What do you dislike about the product?

There are no downsides to UserTesting. I've advocated for it's use in the past three companies I've worked at.

What problems is the product solving and how is that benefiting you?

This tool helps us understand our customers and recieve valuable feedback. We are able to utilize UserTesting in both product and marketing initiatives. It helps us to build experiences that our customers love. This tool validates our work quickly, helps us to pin point any UX flaws, and allows us to gather invaluable feedback which positively impacts our roadmap. My team and I wouldn't be able to do our jobs nearly as well without UserTesting.

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Verified User in Financial Services

UX ResearcherFinancial services

Mid-MarketCanada

July 20, 2023

Advanced User

What do you like best about the product?

I like the following functionalities the best: - ability to source a large spectrum of target audiences even very niche ones - sentiment analysis - insights optimization and getting reliable insights - click heat maps (LOVE LOVE LOVE this feature!)

What do you dislike about the product?

to be honest, there are very few things to dislike about usertesting. its really efficient with reliable participant sourcing and the insights the platform develops make things for user experience researchers much much easier! I love everything about this platform!

What problems is the product solving and how is that benefiting you?

tons of user testing and usability testing. i am able to conduct hueristic studies based on all the info i gather from user testing. even the client sentiment analysis is accomplished by this platform, plus click hotspots- this really helps with tons of design aspects and understanding client behaviour and sentiment.

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Jennifer Huang

UX ResearcherEducation

Mid-MarketUnited States

July 20, 2023

Useful tool

What do you like best about the product?

What I like about the tool is that we have a direct line of contact t get changes implemented where our team would benefit. We have submitted feedback to our customer success manager and we quickly see those changes implemented.

What do you dislike about the product?

Something I dislike about User Testing is the inability to customize the bar charts or pie charts that are automatically created by UT, it would be nice to be able to change the colors so we can quickly screenshot those data visualizations and have them fit the theme or the company or product we are presenting for.

What problems is the product solving and how is that benefiting you?

We usually aim to understand customer usability issues pre an post launch of a product. We also aim to understand user sentiment and how users are liking or disliking certain features or elements that are newly implemented.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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