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4.2/5

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Verified User in Information Technology and Services

Sr. UX DesignerTechnology

EnterpriseUnited States

January 29, 2024

Decent tool to gather user feedback and insights

What do you like best about the product?

I like the ability to do unmoderated user testing without having to manually recruit participants as this saves me a ton of time! I also like the ability to use AI insights although they are sometimes inaccurate and definitely require double checking.

What do you dislike about the product?

Yes, AI Insights, their CommUnity which used to be great but now is horrible (please bring the old community back and honor the badges and points everyone worked so hard to earn that suddenly disappeared in February). I'd also love if they improved their communication as they have ignored messages in the CommUnity when reaching out for help. Communication for support bugs that happen for test analysis, which are crucial to ensure those are accurate, requiring more manual work as I have to tediously check to ensure every single answer is correct. For example, you use a scale rating and users select one option but the Metrics tab shows they selected another option, we have premium chat support but weeks later it still isn't resolved after reaching out by chat and email for help leaving us to have to abandon the test results as they are not reliable and we simply don't have the time to go through each of them. I felt quite helpless at that point when UserTesting is supposed to speed things up not slow them down.

What problems is the product solving and how is that benefiting you?

It helps us understand how users interact with our website and how we can make the experience better for them. Sometimes we have assumptions but aren't sure how they would truly feel about it and it helps to test those so we have answers early in the project. It also helps us move things forward in the process by showing why it's so important to make proposed changes.

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Verified Reviewer

Retail & ecommerce

GlobalCanada

January 16, 2024

UserTesting is the ultimate time-saver for all kinds of research projects

Use Cases and Deployment Scope:

My team uses UserTesting to conduct moderated and unmoderated usability testing and interviews. The platform solves for not having to manage your own recruitment and incentivization processes. It also helps with the recording and analysis process post-facilitation.

Likelihood to Recommend:

UserTesting is the best tool I've worked with for facilitating any research projects - ranging from discovery to evaluative research. I appreciate that it offers a variety of methods, beyond just usability testing. It also includes newer features like card sorting and tree testing. By integrating these features, it negates the need to use another tool such as OptimalWorkshop for which your team may not have a license.

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Verified Reviewer

Financial services

GlobalCanada

December 7, 2023

Trusted usability companion

Use Cases and Deployment Scope:

We use UserZoom, recently acquired by UserTesting. It's an efficient tool for completing concept tests and usability tests quickly and effectively - completely removes lengthy participant recruitment processes.

Likelihood to Recommend:

Best suited for task analysis and traditional usability testingLess appropriate for discovery research, open-ended research and interviewing (even when opting to do a moderated study, the quality really depends on the panel you are looking for)

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Verified User in Computer Software

Technology

Mid-MarketUnited States

December 6, 2023

A solid testing platform

What do you like best about the product?

Very easy user interface and a large panel of testers

What do you dislike about the product?

The price is a bit steep for small businesses

What problems is the product solving and how is that benefiting you?

Which choices are best for us to make in developing our products and features

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Verified User in Financial Services

Financial services

GlobalCanada

December 6, 2023

User research efficiency partner

What do you like best about the product?

- Recruitment of users is a pain point for me, and UserZoom (now part of UserTesting) enables us to complete it quickly and easily - Training modules were easy to understand and prepared me to use it well - Clip creation and recordings are impactful illustrators

What do you dislike about the product?

- Panel can be hit or miss, depending on need - Branching logic and coded questions for screeners can be manual and repetitive

What problems is the product solving and how is that benefiting you?

Access to user feedback in this way helps speed up our concepting work. Our UX design partners also are able to make adjustments and iterate quickly in a way that was not possible in my previous org where we manually scheduled and carried out usability tests - the timing involved just doesnt work.

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Nicole Hall

UX / User Research LeadTechnology

EnterpriseUnited States

October 25, 2023

Good but could be improved

What do you like best about the product?

-Industry standard -Great sentiment analysis -Pretty decent team management -Pretty easy to clip videos

What do you dislike about the product?

-Surprisingly difficult to learn -Does not allow you to preview tests as they show to participants

What problems is the product solving and how is that benefiting you?

It allows us to test our product and incorporate user feedback. The custom screeners are great for our niche software.

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Louise Ford

Technology

Small business or StartupUnited Kingdom

October 25, 2023

Expensive for a small enterprise with a wide audience

What do you like best about the product?

The panel is very big and it's a quick turnaround for results. The transcripts are great time saver along with making highlight reels from multiple projects.

What do you dislike about the product?

The pricing structure is confusing and I felt misled with the offering. The credit ran out 3 months before the contract and there was no negotiation as to how many credits would be suitable for a small company, therefore spent way more than what we had the year before on the unlimited plan.

What problems is the product solving and how is that benefiting you?

Reaching users from Europe and US market

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Verified User in Computer Software

Technology

GlobalUnited States

August 30, 2023

Many tools, many resources, much success

What do you like best about the product?

You're supported every step of the way. Articles, training, monthly check-ins, Power Sessions, UserTesting University, etc. It's like they WANT you to succeed. :D

What do you dislike about the product?

Some of the wording on questions or interfaces can be a little confusing, and some elements not so intuitive. There's a learning curve involved for sure, but you can feel like an expert once you nail it.

What problems is the product solving and how is that benefiting you?

It solves the difficulty of finding and scheduling small numbers of our VERY niche customers very quickly! If we need huge numbers, we have other resources, but for the little bunches of feedback that we seek often, UserTesting helps recruit, run, and analyze wonderfully.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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