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4.2/5

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843 of 843 Total Reviews

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Ivana Malakhova

Senior UX ResearcherTechnology

EnterpriseUnited States

May 28, 2024

UT is very quick to set up and administer, but lacks more granular screening options.

What do you like best about the product?

I really love how intuitive and user-friendly the product is. We introduced UT to our stakeholders to make UX research more accessible across the org, and everyone was able to use it without any issues. Another aspect I love about UT as a researcher is that it saves me a tremendous amount of time finding research participants. I simply design the study, launch it, and receive the results in just a couple of days - it's awesome!

What do you dislike about the product?

I would love the ability to set a participant cap for specific groups, or the option.

What problems is the product solving and how is that benefiting you?

– It enables me to compare design solutions and determine which one resonates best with users, allowing me to make informed decisions before launching to a wider audience and minimizing potential risks. – UT provides valuable video feedback from users, which helps me build empathy and gain buy-in from product leadership. – I can collect feedback from competitors' users, saving me time and effort that would be spent recruiting and conducting research outside of the UT contributor panel. Overall, UT streamlines my research process, providing actionable insights that drive better design decisions and product success.

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Verified Reviewer

Technology

EnterpriseUnited States

May 28, 2024

Recruit lots of participants QUICKLY to deliver fast and incisive insights

Use Cases and Deployment Scope:

As a UX Researcher, I employ UserTesting in my daily flow. I launch a number of qualitative studies, and UserTesting has not failed me ONCE in recruiting participants who meet my stringent criteria within tight deadlines. The transcription tool that writes out participants' feedback is also incredibly helpful in my analysis and synthesis process.

Likelihood to Recommend:

Use UserTesting if you need to recruit participants QUICKLY to get fast results. If you're running a particularly stringent project, UserTesting's screener tool isn't the most rigorous as I've had several participants who shouldn't have qualified based on the screener questions pass through and end up as participants in my studies. If strict adherence to participant recruitment guidelines is of top priority, you might want to use a more traditional approach to recruitment.

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Verified Reviewer

Technology

GlobalUnited States

May 28, 2024

Love the product; essential for driving better business outcomes

Use Cases and Deployment Scope:

We primarily use UserTesting to validate, evaluate and test product design problems. Sometimes we use it to validate a more modern experience, other times we use it to test new experiences that have been designed to address specifical problems within the user journey. We test products as a lower fidelity test before we do live site AB testing and eventually deploy new experiences globally.

Likelihood to Recommend:

Good/well suited: - Industry/competitive analysis - Quick perception test - Content analysis - Early & late stage prototype testing - Basic usability testing Less suited - API testing, personalization testing

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Verified User in Information Technology and Services

UX ResearcherTechnology

EnterpriseUnited States

May 28, 2024

Recruit as many participants as you need in MINUTES using a detailed screener

What do you like best about the product?

When launching a test with stringent recruitment criteria, my biggest fear is the amount of time it will take to get participants who qualify. *Knock on wood* Usertesting has not failed me in this department yet and usually provides participants within a day, even sometimes in 30 minutes!

What do you dislike about the product?

UserTesting still has to work on its AI features as it is not fully accurate. Especially when it comes to analyzing participants' sentiments, I don't find their negative/positive analyses to be particularly helpful. I usually ignore it. If anything, it creates more visual noise in the transcription of the user sessions.

What problems is the product solving and how is that benefiting you?

Given that UserTesting pre-screens and has a robust repository of participants, I save a lot of time because I don't have to draft consent forms and get participants to sign documents before getting into the main testing.

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Shaina Carvalho

Design LeadEducation

Small business or StartupBrazil

May 28, 2024

Easy to use and instant results

Use Cases and Deployment Scope:

We conducted over 800 usability tests on the platform to make crucial decisions on design implementations. This really helped us in achieving good results with our design changes. What I liked about it, was that the results came in so quickly and within an hour you had already a lot of responses. It made things much easier to understand where pain points were and how to make better choices.

Likelihood to Recommend:

For usability testing, it's perfect. It allows a variety of type of questions and the unlimited plan allows you to test everything, which is nice because you don't have to choose what to test.It was promoted as a "test everything" tool, but once we wanted to renew, the sales team did not like our power usage and was very unfriendly in making offers.

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Verified User in Telecommunications

Senior UX ResearcherMedia & entertainment

GlobalUnited Kingdom

May 28, 2024

Useful for unmoderated user testing

What do you like best about the product?

Great for quickly performing light unmoderated user testing.

What do you dislike about the product?

Respondents were a mixture of professional testers and genuinely useful participants.

What problems is the product solving and how is that benefiting you?

Quick unmoderated usability testing.

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Verified User in Financial Services

Senior Product ManagerFinancial services

Small business or StartupUnited Kingdom

May 28, 2024

Fantastic tool for getting feedback fast

What do you like best about the product?

Find users to test with quickly. The ability to run unmoderated tests means you can run tests at scale and gather and analyse insights really quickly.

What do you dislike about the product?

Some of the users that come through do not match the target user profile.

What problems is the product solving and how is that benefiting you?

Testing usability of prototypes or new features. Assessing fit of propositions. Assessing clarity of copy. All these help us ship prodcuts that are clear and easy to use, and we can make those improvements in designs before we actually build them in code.

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Verified User in Computer Software

UX ResearcherTechnology

GlobalUnited States

May 28, 2024

UX Researcher

What do you like best about the product?

easy to quickly get unmoderated research results

What do you dislike about the product?

latency - very slow loading times that seem a bit unrealistic for software in 2024

What problems is the product solving and how is that benefiting you?

concept testing, usability testing

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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