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4.25/5

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Verified Reviewer

Financial services

Small business or StartupUnited Kingdom

June 22, 2024

Fantastic tool for getting feedback fast.

Use Cases and Deployment Scope:

Testing the usability of prototypes or new features, assessing the fit of propositions, and assessing the clarity of copy—all these help us ship products that are clear and easy to use. We can make those improvements in designs before we actually build them in code. We mainly focus on the usability side, but it can also be good for assessing the needs of certain customer segments.

Likelihood to Recommend:

It's great for usability testing and getting fast feedback on prototypes or live products/websites. It's not as strong for user needs insights, but it can still be useful there.

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Verified Reviewer

Education

EnterpriseUnited States

June 20, 2024

Effective and robust, but pricey.

Use Cases and Deployment Scope:

We mainly use UserTesting for two things: 1. Product discovery (generative research) on customer insights to find pain points and evaluate high-level product/feature ideas or terminology feedback, and 2. Evaluative research, such as doing usability evaluations of clickable prototypes to test for intuitiveness or to get feedback on feature ideas shown through text descriptions and/or mocked-up screenshots.

Likelihood to Recommend:

It's the grand-daddy of user testing tools, especially since it acquired some competitors, so it has lots of functionality and is pretty easy to use. It has a massive bank of test subjects that you can use (at a cost), which means even if you need to screen for specific attributes, you can still find testers and get results very fast (usually a few hours). The main downside to the product is the per-seat license cost, which is the only reason I don't recommend it higher.

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Verified User in Human Resources

User ResearcherBusiness services

EnterpriseUnited States

June 17, 2024

Overall UserTesting is great for unmoderated testing

What do you like best about the product?

It's fast and simple to run tests with UT's participants and overall UserTesting is extremely easy to use. I didn't really need any training the first time I used it, it's been easy enough to figure things out with the occasional help from UserTesting's help articles. The automated transcription also works great!

What do you dislike about the product?

I wish it was easier to install UserTesting on a browser for new users, so it we could test unmoderated with our own users. Analysis could also be more automated.

What problems is the product solving and how is that benefiting you?

UserTesting helps us test new prototypes and ideas easily and quickly with their user audience.

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Verified Reviewer

Financial services

Small business or StartupSouth Africa

June 17, 2024

UserTesting puts the User first.

Use Cases and Deployment Scope:

User Testing is great for ironing out process flows and issues. I've also used them as an outside tester on their surveys app, and while they don't have much testing available for African countries, the ones that I have been able to do were enjoyable. Being paid for my tests is always an efficient process, and they always deliver on their promises.

Likelihood to Recommend:

It's very good for testing the customer experience of an app or website. It's very user-friendly, and the feedback process is fast and efficient. I've never had any glitches or issues when testing using their platform. Great experience all around.

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Verified User in Information Technology and Services

Product designer & UX researcherTechnology

Small business or StartupGreece

June 2, 2024

Essential Tool for Effective User Experience Research

What do you like best about the product?

UserTesting.com is an invaluable platform for gathering qualitative insights directly from target users. The ease of creating and distributing tests is great, and the variety of test types will also cover the research needs of any team. The sentiment video feedback feature is particularly useful, allowing us to observe genuine user interactions and reactions, which significantly enriches our understanding of user behavior and preferences. The pool of available testers is also decent

What do you dislike about the product?

While UserTesting.com offers extensive capabilities, the cost can be prohibitive, especially for smaller teams or startups with limited budgets. Additionally, the volume of data collected can sometimes be overwhelming, and the platform could benefit from more advanced data analysis tools to help distill key insights more efficiently. Sometimes testers respond to screening questions not very honestly, just to join a test. This can be a waste of time both for them and for the reseachers. The way video reels are created could also be more powerful, it's not great currently. Despite these minor drawbacks, the platform remains an essential tool for any UX researcher's toolkit.

What problems is the product solving and how is that benefiting you?

UserTesting addresses several business problems related to understanding and enhancing user experience: - Lack of user insights: businesses can obtain direct feedback from real users interacting with their products or services. - Product development inefficiencies: integrates user feedback early and throughout the product development cycle. - Customer satisfaction issues: helps pinpoint specific issues through detailed user feedback and usability testing

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Sophie Yan

Senior Product Designer &LeadMedia & entertainment

GlobalUnited States

May 31, 2024

Senior product designer in

What do you like best about the product?

One fairly objective tool that a designer can use to gather and collect users' opinions.

What do you dislike about the product?

There aren't the Chinese panel if I want to test the China-targeted users, there is no way. Finding the Commercial user panel is always a big challenge in Usertesting.com, and the commercial panel is trustworthy enough that we designers can persuade the project's stakeholders to trust the panel that we find in UT.com, especially the commercial users. There isn't a place where we can directly type the email addresses of those who can be in the test when you test the Dell/company internal tool.

What problems is the product solving and how is that benefiting you?

I need these video clips from the panel to present to my stakeholders and the teams. It is a tool that can yield almost any kind of objective feedback.

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Verified Reviewer

Technology

Mid-MarketCanada

May 30, 2024

Game changer in user research!

Use Cases and Deployment Scope:

We use it to test our future design and concept. We like to use the preference testing template for this type of need. We also use it to test our current product to see if improvements can be made. UserTesting gives us a chance to validate our assumptions or test new ideas faster than an individual interview or another type of testing. It's a big time saver for us.

Likelihood to Recommend:

It's so fast to test a concept with a real user! This is a good and easy way to create a video reel to explain pain points on the interface. We had some issues with the firewall when we used our personal external users (a client based in a government agency) to test. It was harder to set up an environment for them to bypass their own security rules.

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Verified Reviewer

Gaming

GlobalSpain

May 29, 2024

UserTesting is an essential tool in my role as a UX content designer.

Use Cases and Deployment Scope:

I work in UX content design, so I use the platform for A/B, comprehension, and validation testing. It really helps me do what I consider an essential part of my job: getting our content in front of real users before we commit it to the live product. That helps me justify some of the content decisions we make.

Likelihood to Recommend:

UserTesting is excellent for solving complex content problems. A lot of work I do is based on compliance messaging, some of which is convoluted and confusing for users. If I can test variants of the content on users to find a way that's both compliant and user friendly then I've done my job well, UserTesting is essential in helping me do that. Regarding less appropriate scenarios, I honestly can't think of anything specific that affects my career. It would not be easy to use for physical product testing, considering the platform is online only.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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