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4.2/5

Based on 1045 reviews from

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Verified User in Computer Software

Senior Product Insights ResearcherTechnology

Mid-MarketUnited States

August 19, 2024

Great support, subpar product and built-in panel of testers

What do you like best about the product?

It is one of the more thorough options in the unmoderated testing space. If you pay as an add-on, they have a dedicated and accessible team for questions on structuring tests, upcoming roadmap updates, etc.

What do you dislike about the product?

Very confusing pricing structure that feels like smoke and mirrors at times. Low level of trust in their panel - a lot of "testers" that come across as falsfiying screener responses for incentives. The product itself is pretty limited in terms of test flexibility. Doesn't go in-depth in any particular research capability area. UserZoom acquisition doesn't seem to have fully happened and/or provides any additional benefit.

What problems is the product solving and how is that benefiting you?

Very quick access to testers for running primarily unmoderated usability tests

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Verified User in Financial Services

Web strategiestFinancial services

EnterpriseUnited States

August 19, 2024

UserTesting review

What do you like best about the product?

Very valuable insights from our users, which helps inform our decisions for web strategy.

What do you dislike about the product?

The effort and time it takes to create a highlight reel. Not enough high quality target testers. How long it takes to complete a test.

What problems is the product solving and how is that benefiting you?

Gathering users who are not familiar with our site/brand to provide unbiased feedback on our website and user experience.

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Verified User in Marketing and Advertising

Manager, Digital Intelligence & Global AnalyticsBusiness services

GlobalUnited States

August 19, 2024

Great Platform Accessibility & Experience

What do you like best about the product?

Usertesting provides an easy experience for curating the perfect test. The results are delivered in a compreshensive summary and it's easy to make edits to testing groups or questions if needed. The leadership services are very helpful as well to help you reach your goals. The Customer Success Managers and Power sessions provided, helped me utilize the platform to the fullest extent.

What do you dislike about the product?

An area where Usertesting can improve is access to more professions from respondents.

What problems is the product solving and how is that benefiting you?

Usertesting helped me curate concrete screening questions in order to prevent bots or the incorrect respondents from interacting with my test for the most accurate results

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Verified User in Consumer Goods

Consumer Experience Assistant ManagerConsumer products

GlobalUnited States

August 19, 2024

UserTesting is very user friendly and has various testing cabaplities.

What do you like best about the product?

The quick results and how easy it is to update tests.

What do you dislike about the product?

Have to be careful of session units getting used up.

What problems is the product solving and how is that benefiting you?

Tells me what the consumer is thinking and saying, helps me instantly figure out answers to messaging and image questions or concerns.

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Verified User in Food & Beverages

Sr User ResearcherFood & beverage

GlobalUnited States

August 19, 2024

Excellent platform for overall user testing

What do you like best about the product?

I like the new user survey feature, it has been extremely helpful to me.

What do you dislike about the product?

I think the AI tool has room for improvement

What problems is the product solving and how is that benefiting you?

We need to so a lot of user testing whether it be unmoderated, moderated usability or consumer surveys.

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Verified User in Consulting

CX Strategy & Research Leader

GlobalUnited States

August 19, 2024

Great way to quickly validate ideas and concepts

What do you like best about the product?

I love having the ability to quickly and easily spin up a test that allows me to validate design concepts. I also really enjoy the UT customer support team, and the guidance they provide to me and my team.

What do you dislike about the product?

The 'session credit' model is a little convoluted and makes it difficult to easily determine the # of units you'll need to complete a given test.

What problems is the product solving and how is that benefiting you?

I regularly use it to pressure test early-stage design concepts and late-stage prototypes for a number of digital products.

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Patrick Vaughan

Head of UX and DesignReal estate

Small business or StartupUnited Kingdom

August 19, 2024

Fantastic resource for quick user feedback

What do you like best about the product?

Usertesting has provided so many insights on digital products that I have worked on for over ten years, it's very quick and easy to setup a test and their offering has improved with the use of user friendly metrics and AI tools. The test videos come back really fast allowing us to react in real time to evoling design problems.

What do you dislike about the product?

It takes a while to get to grips with the highlight reel tools - I feel this could be easier to create and manage.

What problems is the product solving and how is that benefiting you?

Testing of new concepts and products, usertesting provides fast insights into where people are struggling with UX. We also use it for competitor analysis.

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Verified User in Information Technology and Services

Web Project ManagerTechnology

GlobalUnited States

August 16, 2024

Lovely to work with and nice product

What do you like best about the product?

I like that I can create my own tests quickly, and then iterate and refine them, then launch fast and easily. We also have a professional services package and the team is brilliant to work with.

What do you dislike about the product?

Sometimes the interface is a bit clunky.

What problems is the product solving and how is that benefiting you?

We use UserTesting's UserZoom version to get to know how typical users navigate our webpages and website. We test patterns and journeys.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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