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4.25/5

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Julian Tang

UX Researcher

Fashion & Apparel

Enterprise

United Kingdom

June 25, 2024

Perfect platform to get quick customer feedback!

Use Cases and Deployment Scope:

We use UserTesting mainly to conduct unmoderated usability tests. Since we practice agile, we must frequently launch tests every week or every other week to receive user feedback and gain insights so the design team can work on them. What's good about UserTesting is that it doesn't take long until participants complete the test (unless you are screening for niche users), so you can launch the test, go for a walk, and then come back to analyze the data.

Likelihood to Recommend:

The unmoderated usability test on UserTesting is perfect. However, the tree test/card sort is not great, as you have two websites for it, and some functionalities are also missing. I also rarely use UserTesting AI quick insights because it's hard to believe these insights when sometimes the transcript is wrong!

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Verified Reviewer

Retail & ecommerce

Enterprise

United Kingdom

June 25, 2024

UserTesting Review.

Use Cases and Deployment Scope:

As a large e-commerce company, our team of 3 UXRs and other UXDs uses UserTesting daily to run studies on every aspect of users' journeys through our digital products. We evaluate both web and app in mobile and desktop cases. By targeting specific audiences, we can trust that UserTesting can bring the voice of representative users to our design decisions.

Likelihood to Recommend:

UserTesting is a handy research tool that facilitates a rapid turnaround. The participants are a highlight, with a large pool, good screening options, and good-quality participants accustomed to thinking aloud. Some areas for improvement could be more analysis for tree tests (e.g., directness), more usable highlight reel functionality, and improved transcription to filter out filler words.

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Verified Reviewer

Financial services

Small business or Startup

United Kingdom

June 22, 2024

Fantastic tool for getting feedback fast.

Use Cases and Deployment Scope:

Testing the usability of prototypes or new features, assessing the fit of propositions, and assessing the clarity of copy—all these help us ship products that are clear and easy to use. We can make those improvements in designs before we actually build them in code. We mainly focus on the usability side, but it can also be good for assessing the needs of certain customer segments.

Likelihood to Recommend:

It's great for usability testing and getting fast feedback on prototypes or live products/websites. It's not as strong for user needs insights, but it can still be useful there.

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Verified Reviewer

Education

Enterprise

United States

June 20, 2024

Effective and robust, but pricey.

Use Cases and Deployment Scope:

We mainly use UserTesting for two things: 1. Product discovery (generative research) on customer insights to find pain points and evaluate high-level product/feature ideas or terminology feedback, and 2. Evaluative research, such as doing usability evaluations of clickable prototypes to test for intuitiveness or to get feedback on feature ideas shown through text descriptions and/or mocked-up screenshots.

Likelihood to Recommend:

It's the grand-daddy of user testing tools, especially since it acquired some competitors, so it has lots of functionality and is pretty easy to use. It has a massive bank of test subjects that you can use (at a cost), which means even if you need to screen for specific attributes, you can still find testers and get results very fast (usually a few hours). The main downside to the product is the per-seat license cost, which is the only reason I don't recommend it higher.

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Verified User in Human Resources

User Researcher

Business services

Enterprise

June 17, 2024

Overall UserTesting is great for unmoderated testing

What do you like best about the product?

It's fast and simple to run tests with UT's participants and overall UserTesting is extremely easy to use. I didn't really need any training the first time I used it, it's been easy enough to figure things out with the occasional help from UserTesting's help articles. The automated transcription also works great!

What do you dislike about the product?

I wish it was easier to install UserTesting on a browser for new users, so it we could test unmoderated with our own users. Analysis could also be more automated.

What problems is the product solving and how is that benefiting you?

UserTesting helps us test new prototypes and ideas easily and quickly with their user audience.

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Verified Reviewer

Financial services

Small business or Startup

South Africa

June 17, 2024

UserTesting puts the User first.

Use Cases and Deployment Scope:

User Testing is great for ironing out process flows and issues. I've also used them as an outside tester on their surveys app, and while they don't have much testing available for African countries, the ones that I have been able to do were enjoyable. Being paid for my tests is always an efficient process, and they always deliver on their promises.

Likelihood to Recommend:

It's very good for testing the customer experience of an app or website. It's very user-friendly, and the feedback process is fast and efficient. I've never had any glitches or issues when testing using their platform. Great experience all around.

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Verified User in Information Technology and Services

Product designer & UX researcher

Technology

Small business or Startup

June 2, 2024

Essential Tool for Effective User Experience Research

What do you like best about the product?

UserTesting.com is an invaluable platform for gathering qualitative insights directly from target users. The ease of creating and distributing tests is great, and the variety of test types will also cover the research needs of any team. The sentiment video feedback feature is particularly useful, allowing us to observe genuine user interactions and reactions, which significantly enriches our understanding of user behavior and preferences. The pool of available testers is also decent

What do you dislike about the product?

While UserTesting.com offers extensive capabilities, the cost can be prohibitive, especially for smaller teams or startups with limited budgets. Additionally, the volume of data collected can sometimes be overwhelming, and the platform could benefit from more advanced data analysis tools to help distill key insights more efficiently. Sometimes testers respond to screening questions not very honestly, just to join a test. This can be a waste of time both for them and for the reseachers. The way video reels are created could also be more powerful, it's not great currently. Despite these minor drawbacks, the platform remains an essential tool for any UX researcher's toolkit.

What problems is the product solving and how is that benefiting you?

UserTesting addresses several business problems related to understanding and enhancing user experience: - Lack of user insights: businesses can obtain direct feedback from real users interacting with their products or services. - Product development inefficiencies: integrates user feedback early and throughout the product development cycle. - Customer satisfaction issues: helps pinpoint specific issues through detailed user feedback and usability testing

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Sophie Yan

Senior Product Designer &Lead

Media & entertainment

Global

United States

May 31, 2024

Senior product designer in

What do you like best about the product?

One fairly objective tool that designer can gather and collect user`s opioions

What do you dislike about the product?

There arnt the chinese panel if i want to test the china targeted users, there is no way . To find the Commercial user panel is always a big challenge in Usertesting.com, and the commercial pannel is enough trust and we designer can persuade `project`s stakholders to trust the panel that we find in UT.com , especially the commericla users. There arent place that we can directly type the email adresses that who can be in the test,when you test the Dell / company internal tool

What problems is the product solving and how is that benefiting you?

I need these video clips from the panel to present my stakholders and the teams, it is a tool that can pield up almost kind of objective `feedback

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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