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Verified User in Automotive

UX LeadAutomotive

GlobalUnited States

August 16, 2024

UserTesting Success Manager keeps us happy

What do you like best about the product?

Wonderful customer success manager named Melissa Shelder.

What do you dislike about the product?

Promised new features sometimes materialize very slowly. Very expensive.

What problems is the product solving and how is that benefiting you?

We are several different lines of business, so what digital problems it is solving depends on the LOB.

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Verified User in Human Resources

Senior Site Design and User Experience Manager Business services

EnterpriseUnited States

August 16, 2024

Excellent tool for User Research, Testing, Reporting and Re-testing

What do you like best about the product?

The speed at which I can create an experience, select the audience, publish the experience, test and gather results (usually) by the end of the day. The experience is very well structured, easy to learn and deep in reporting analysis.

What do you dislike about the product?

Dislike is a strong word. I dislike nothing about the tool, but I look forward to when "new" features are better integrated (SUS, as an example).

What problems is the product solving and how is that benefiting you?

What are our users most focused on, do they understand what we do, can they find what they need, are we providing vlaue? Answering those question, and more, help us build etter experienecs for our Users, Customers, Partner, Internal Team Members and Legacy users.

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Don Hill

UX Research LeadTechnology

GlobalUnited States

August 16, 2024

UserTesting is best in class

What do you like best about the product?

In my role, I'm responsible for improving digital communications channels and messages on a global scale so I need to understand various regions, nations, cultures, etc. UserTesting has an excellent pool of people I can conduct user tests, research, polls, etc. on a global scale with specific demographics I need to truly impact the customer base when it comes to CSAT scores and brand loyalty. It's the most indispensable tool I have in my arsenal to ensure research-based design is at the forefront.

What do you dislike about the product?

There's not much to dislike. They are continuously improving their interface and they listen for improvement requests or new features and genuinely care. The most difficult thing is getting companies I've worked for in the past to accept the ROI on the higher cost required. After 2 different companies, my current employer already uses them extensively in different departments so this is certainly a consideration.

What problems is the product solving and how is that benefiting you?

Finding people I can reach out to in the world whether moderated or un-moderated to get invaluable insights.

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Verified User in Photography

Media & entertainment

Small business or StartupGermany

August 15, 2024

Great tool to do user research

What do you like best about the product?

I like the community in user testing. The UI is also very easy to use and smooth

What do you dislike about the product?

Sometimes participants do not show up, and it is unpredictable to plan interviews. Sometimes participants are not serious about the product and only participate for the reward.

What problems is the product solving and how is that benefiting you?

It helps me understand the users' point of view and experience with different products

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Ashish Kumar

Senior Software EngineerTechnology

Small business or StartupIndia

August 8, 2024

Good for companies. Not so good for testers.

What do you like best about the product?

Well at one time it used to be a good source of income for people who could test out apps and websites. The payout was decent, even good in some cases. Screening used to be simple enough. Test plans were decent. Tech was simple and it worked. Customer support used to be responsive as well. I used to use it a lot back when all these things were good. Maybe it's still good for the companies. In short: - great for making side income - great for learning testing on live production apps for career testers - tech was great - nice variety of tests across different domains - shopping, IT, HR, ecommerce, etc

What do you dislike about the product?

Now everything is not so decent. Screening is tough has heck. Test plans are long and payout isn't good or on par, depending on where you are. Tech problems are too many nowadays. Freezes, slow downs, errors. It's very bad sometimes. Customer support isn't helpful at all. Time is wasted and there's no remuneration for it. And when you get paid, it's peanuts nowadays. Not at all the good income stream for testers and QAs who would put their heart and soul into testing a nice variety of apps and websites to make a nice side income. Ratings are unfair sometimes and arbitrary. It seems like your hardwork is valued very rarely, on whims, just so that the testers don't get paid what they're owed. They take too much time reviewing tests and you can't even screen for other tests in that period. Test opportunities are sporadic and not consistent.

What problems is the product solving and how is that benefiting you?

Crowd sourcing app testing and paying testers for it. Makes for a nice source of side income. And companies have their app tested by relevant people. Win win for both.

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Verified User in Retail

UX DesignerRetail & ecommerce

Small business or StartupUnited States

August 6, 2024

The first and the best user testing platform.

What do you like best about the product?

I love the automated metrics and the color-coded pain points, compliments suggestions, and so on in the video timeline. Also, the vast amount of people we can have test, the ease of setting up a test.the ease of setting up a test. The automated support when a test has a problem. a company would be using this quite often, if more teams added members to be on the subscription. Integration with Contacts Square was a breeze and very valuable.

What do you dislike about the product?

The credits model to testing. I'm hoping for the day where there's a flat fee and we can test as much as we want... I believe this would make many more teams come on board in my organization. a company would be using this quite often, if more teams added members to be on the subscription.

What problems is the product solving and how is that benefiting you?

We are benefiting from user testing by seeing real people either struggle with or successfully complete tasks in smart home mobile app tasks, as well as website shopping.

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Sabah Merchant

Principal UXRTechnology

Mid-MarketUnited States

July 24, 2024

Convenient all in one olatform

What do you like best about the product?

Unmoderated testing is very easy to conduct - it's thoughtfully planned and even as test taker, the experience is mostly seamless. Ability to create a test easily is also something that my team of non UXRs find easy to accomplish. I also appreciate the effort put into the analysis section - though I don't use a lot of it, clipping videos is very helpful

What do you dislike about the product?

It takes forever to load and multiple refreshes sometimes to even get to where I wanna be. Glitches are very common - once the test would just crash for the test takers half way through cuz of issues with the extension. Extremely frustrating and affected the results as well. Also, not able to find the right participants can be tiring. Not being able to select users for a study (from a qualified pool) is problematic too.

What problems is the product solving and how is that benefiting you?

Helps us understand our user and moves the emphasis away from customer to user. Helps us test our concepts and designs. Ensures we stay user focused.

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Verified User in Design

Senior User Experience ResearcherMedia & entertainment

GlobalIndia

July 24, 2024

Excellent plaform for user research

What do you like best about the product?

Easy access to panel of contributors across different roles and industry as well as spread across the world. There are multiple templates and easy to implement approaches for multi-research methods. There are always new additions and that's super helpful to plan knowing you can rely on UT platform. Their customer support is excellent.

What do you dislike about the product?

Quality of contributors on UserTesting is decreasing by the day. There are some aggressive contributors who feel entitled to incentive only because they show up and not provide any meaningful feedback. The quality needs major reboot.

What problems is the product solving and how is that benefiting you?

UserTesting is helping me to evaluate prototypes of the designs we are developing for our products and get timely feedback to understand if design direction is easily comprehensible, understand perceived value as well as conduct user interviews through various pre-determined templates. We have done early testing on Information Architecture, card-sorting methods etc.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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