UserTesting's verified customer ratings and reviews

Ratings and reviews

Award-winning experiences, backed by real users.

Hear directly from our customers on G2 and TrustRadius.

4.25/5

Based on 1031 reviews from

5 star

531

4 star

202

3 star

2 star

1 star

Star Rating

All review sites

All regions

Sort by

All company sizes

All industries

839 of 839 Total Reviews

Sort by

Most Recent
Highest Rated
Lowest Rated

Ashok Chockalingam

Sr. UX DesignerRetail & ecommerce

GlobalUnited States

July 23, 2024

User Testing offers an efficient and flexible approach to validating design concepts.

What do you like best about the product?

User testing is a valuable approach for validating design concepts and ideas, offering both efficiency and flexibility. The direct feedback from real users helps ensure designs are meeting their needs and uncovering potential usability issues that designers may have overlooked. The flexibility of user testing, which can be done remotely and at various stages of the design process, is a key strength. This allows for rapid insights compared to other research methods.

What do you dislike about the product?

There are some areas for improvements, such as the sample sizes can sometimes be small, making the results less representative. Recruiting the right mix of test participants can also be challenging and time-consuming. Additionally, testing in a lab or moderated setting may not fully capture real-world usage, and the analysis of user testing data requires skill to identify meaningful insights.

What problems is the product solving and how is that benefiting you?

The primary problem it addresses is the need for efficient and flexible user feedback on design concepts and prototypes. Before user testing platforms emerged, gathering direct user feedback could be a slow and costly process, involving recruiting participants, setting up in-person sessions, and carefully analyzing the results. UserTesting allows teams to quickly recruit diverse user participants, conduct remote testing sessions, and access insights in a more streamlined manner.

Posted on

Verified User in Airlines/Aviation

Lead Product DesignerTravel & hospitality

GlobalUnited Kingdom

July 23, 2024

Great experience, best out there

What do you like best about the product?

The speed at which i can recruit participants for studies

What do you dislike about the product?

The analysis can be quite laborous at times

What problems is the product solving and how is that benefiting you?

Access to customers in a speedy manor

Posted on

Julia Stein

Director of UX ResearchTechnology

EnterpriseUnited States

July 23, 2024

Great for reaching a broad group of people, but not without its quality faults

What do you like best about the product?

It makes it super easy to get feedback asynchronously for specific groups of people. It's great for testing things quickly and getting a "gut check" on certain projects. The customer support is also really helpful, I love that I can chat them basically any time and they always get back to me quickly.

What do you dislike about the product?

I find the quality of participants can vary, and I also question how many testers they actually have. I notice that some testers often repeat across our different brands.

What problems is the product solving and how is that benefiting you?

It helps us derisk changes in our app.

Posted on

Verified Reviewer

Consumer products

Mid-MarketUnited States

July 18, 2024

Remote testing for remote teams and fast User Insights

Use Cases and Deployment Scope:

Our organization uses UserTesting to find and test people remotely and capture their interactions with our app and website. UserTesting allows us to find and reach audiences that would be difficult to find on our own. Our product is a family history / genealogical product that needs to reach an international audience so testing people from all over the world is necessary. We use UserTesting to understand friction and pain points in our experiences by creating prototypes, using UserTesting to target our audience and capture video of their use of the prototype and audio of them talking through the test.

Likelihood to Recommend:

Testing Figma prototypes, websites, mobile apps works well. Testing remotely or in person works well. If the product is not completely prototyped or give extensive instruction, then the user can get stuck and abandon the test. When in person, it is easy to fix the problem, however if a test is remotely conducted, then when something goes wrong it might crash the entire test and a new test is then needed.

Posted on

Verified Reviewer

Public sector

GlobalUnited States

July 16, 2024

UserTesting is UserFriendly

Use Cases and Deployment Scope:

The business problems the product addresses helps our business determine user experience hurdles which our customers are facing. We're able to combine those qualitative insights with quantitative analytics from Google and come up with an optimization plan for my website. Once these issues were fixed we witnessed a lift in customer engagement.

Likelihood to Recommend:

I use UserTesting platform to do website usability testing for our e-commerce site. This way I can know if customers are having issues with how the website is designed or if its content is not relevant to customers' expectations. Then we hire testers through UserTesting platform at an affordable cost. And, give a specific use case. For example, browse a product detail page and confirm if the user was able to navigate to it quickly. And, once the user landed on product detail page, did they find the content per their needs. This way we were able to improve conversion rate and revenue driven from my e-commerce site through UserTesting.

Posted on

Erica Elizabeth Castillo

Administrative AssistantNon-profit

Mid-MarketUnited States

July 12, 2024

Great tool to get results you need!

Use Cases and Deployment Scope:

We use it to validate our result when we survey our staff members for any events we have. And that helps us make a decision if to continue with events or cut down on events that are low. We usually see what kits are working for them and which don't. It helps me assure myself that my work is being done correctly.

Likelihood to Recommend:

We used it with in our company and send out a test to see how we could improve our annual event. It was so fast, and we got the responses quickly to be able to adapt what we needed to this year's annual, and it was a total success our percentage of happy staff went up by almost 75 percent which was a win for us. It was amazing

Posted on

Nabeel Siddique

Pharmacist & As. Manager RAPharmaceutical

Small business or StartupPakistan

July 11, 2024

Faster results from customers to show up your needs

Use Cases and Deployment Scope:

To ensure the standard of our products and to address the customers needs from feed back, user testing is helpful to gain critical insight in our organization.

Likelihood to Recommend:

Because this is a big pool for testers that helps for getting prompt results

Posted on

Verified Reviewer

Business services

GlobalCosta Rica

July 10, 2024

A User-Friendly and Efficient Tool for Usability Testing and Fast Feedback Collection

Use Cases and Deployment Scope:

It helps us improve our systems and their performance. We can either test our products, usability unmoderated tests or use our tools to do tests to measure our performance on the use testing platform. UserTesting enhances the effectiveness and efficiency of usability testing processes providing quick result feedback, utilizing an intuitive platform, and accessing a large pool of users.

Likelihood to Recommend:

UserTesting is ideal for usability testing with various question types and an unlimited plan for comprehensive testing. It's excellent for UX, CRO, Creative, and Marketing teams, especially for iterative design and research. Though not a sole decision-maker, it clarifies user interactions, aiding business cases and design processes. I haven't encountered any scenarios where it's less appropriate of had affected my work in some way.

Posted on

Pagination

First page
Previous page
…
Page 10
Page 11
Page 12
Page 13
Current page 14
Page 15
Page 16
Page 17
Page 18
…
Next page
Last page

FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

Posted on