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4.2/5

Based on 1045 reviews from

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535

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843 of 843 Total Reviews

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Sam Case

Automotive

GlobalUnited States

October 29, 2024

Easy to set up tests, save or modify previous test structures

What do you like best about the product?

I love the pain point insights in videos to help identify where users struggled

What do you dislike about the product?

There is no streamlined way to pull videos from UserTesting into EnjoyHQ to write reports

What problems is the product solving and how is that benefiting you?

Our legal team limits who we are able to run tests with in person so UserTesting has really broadened our test range and demogrpahics

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Josie Kelly

Financial services

GlobalUnited States

October 28, 2024

So far, so good!

What do you like best about the product?

Love the UserTesting University, not many platforms have this for their customers!

What do you dislike about the product?

Nothing so far, we are just starting out.

What problems is the product solving and how is that benefiting you?

We are just starting but we feel it will benefit us a lot in getting quicker testing results.

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Heidi Packard

User Experience DesignerFinancial services

EnterpriseUnited States

October 28, 2024

Friendly customer care

What do you like best about the product?

I'm a new customer but so far I like the customer service and care provided

What do you dislike about the product?

I have no complaints at this time, pleased with customer care. The human insight summit in Austin has been an amazing experience thus far as well!

What problems is the product solving and how is that benefiting you?

Helping us get a niche demographic to test with.

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Graham Link

Healthcare

Mid-MarketUnited States

October 28, 2024

Great tool limited by recruitment challenges and analysis

What do you like best about the product?

The single most used part of UT for me is highlight reels, I use them all the time especially for interviews that I conduct outside of UT! The dedicated IA testing tools are also very useful.

What do you dislike about the product?

Recruiting quality participants who are who they say are has become much more challenging lately, or at least it feels that way. I also struggle with the test creation interface which never seems to save my edits correctly. The analysis portion isn't very helpful especially when it comes to IA - the table output is almost impossible to interpret.

What problems is the product solving and how is that benefiting you?

Testing IA, quick unmoderated evaluative research, highlight reels for stakeholder buy in!

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Verified User in Retail

Director, Product Design Retail & ecommerce

GlobalUnited States

October 28, 2024

Helps drive customer led innovation

What do you like best about the product?

Super helpful at gathering quick customer insights across our product life cycle

What do you dislike about the product?

Credit based model is difficult to predict cost

What problems is the product solving and how is that benefiting you?

Customer insights

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Shara Rosenbalm

Travel & hospitality

GlobalUnited States

October 28, 2024

I love the power within the tool but at times I find it difficult to use (UserZoom)

What do you like best about the product?

I like the speed to productivity I can achieve once I learned how to maneuver the nuances of UserZoom. I love the QX scoring, and the advanced testing features.

What do you dislike about the product?

The learning curve. Creating an a/b variant test is more difficult than it should be. Also, the Leaning tools aren't always helpful in explicitly explaining how to do certain things or limitations that are helpful to know.

What problems is the product solving and how is that benefiting you?

Getting customer insights quickly and efficiently to make informed product decisions

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Verified User in Airlines/Aviation

DesignOps ManagerTravel & hospitality

Small business or StartupUnited States

October 28, 2024

Data driven leadership enablement

What do you like best about the product?

As a DesignOps manager, I like the ability to showcase value to the business by visually showcasing customer sentiment and behavior through session replays as well as quantitative indicators like QX Score in a simple and easy way.

What do you dislike about the product?

UX platform isn't as intuitive as UT, would like to know what the feature roadmap and goal for integration is

What problems is the product solving and how is that benefiting you?

Growing Research operation and effectively conducting research across the enterprise

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Nazia Morani

Travel & hospitality

GlobalUnited States

October 28, 2024

Usertesting feedback

What do you like best about the product?

Have access to millions of users at your fingertips and can do moderated and unmoderated testing seamlessly and efficiently.

What do you dislike about the product?

Not a strong qx score area and can have cleaner ways of reading results.

What problems is the product solving and how is that benefiting you?

Helping us get access to lots of users and videos and insights to share with our product partners.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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