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4.25/5

Based on 1035 reviews from

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841 of 841 Total Reviews

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Morgan Weidner

Financial services

Mid-MarketUnited States

October 28, 2024

Recruiting in Minutes

What do you like best about the product?

UserTesting eliminates the need to recruit your own participants by using their panel. This means that we can get test results in hours instead of weeks. It's a game changer!

What do you dislike about the product?

It is difficult to delete tests once they've been launched.

What problems is the product solving and how is that benefiting you?

My favorite part of UserTesting is how easy it is to recruit. That is this biggest thing that keeps us with UT.

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Kirstie Calams

Financial services

Small business or StartupUnited States

October 28, 2024

Good easy experience

What do you like best about the product?

How easy it is to find users and get feedback within hours

What do you dislike about the product?

Having to watch hours of videos and spend all that gime

What problems is the product solving and how is that benefiting you?

It is solving our ability to get feedback quickly from users.

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Verified User in Hospitality

Travel & hospitality

Small business or StartupUnited States

October 28, 2024

Powerful user research platform

What do you like best about the product?

Fast user recruitment and helpful support

What do you dislike about the product?

The platform can be glitchy sometimes. There are some slow loading times.

What problems is the product solving and how is that benefiting you?

UserTesting helps me gather important user insights on our products. I am able to report data and insights to our team.

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Verified User in Information Technology and Services

UX ResearcherTechnology

Mid-MarketArmenia

October 14, 2024

Great platform to gather qualitative feedback from the users.

What do you like best about the product?

It's a very helpful ans easy to use platform, with a bunch of question options to choose from for qual type of user research. I use it in my daily job and love how intuitive it is. I like how responsive and customer oriented the support team is.

What do you dislike about the product?

Sometime different bugs occur during the recordings, which then might or might not be able to revert and recover the insights gathered. But the team is very helpful in trying to solve any issues.

What problems is the product solving and how is that benefiting you?

Along with my need for user feedback in my everyday work, usertesting takes care of all the ND and GDPR issues, research scheduling and I can jump straight to the testing process itself, nor worrying about the legal side or time management.

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Ash Billings

Principal UX DesignerConsumer products

Small business or StartupUnited States

October 7, 2024

Great tool, but gets more expensive every year

What do you like best about the product?

The best-in-class remote user testing tool available on the market.

What do you dislike about the product?

I've noticed that in the last five years, the pricing structure is increasingly inflexible and expensive. It makes it more difficult to convince leaders to pay for it, which makes testing less accessible than before.

What problems is the product solving and how is that benefiting you?

Validating designs and mitigating risk

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Jules Ochoa

UX ResearcherFinancial services

Mid-MarketUnited States

August 27, 2024

Quick and easy way to access participants

What do you like best about the product?

We have been able to easily access very niche users through user testing with screener questions and participant demographic filters. For most tests, we can get all the participants we need in less than 12 hours and often times quicker than that. UserTesting has streamlined our process beyond what we could have imagined before! UserTesting has also been very active in the research they do on their own platform, which has been very encouraging to be a part of.

What do you dislike about the product?

Some of the features and functionality for quantitative analysis are still pretty lacking. I know they are currently merging with UserZoom that should bring more robust quantitative features though. My only other dislike would be the clunkiness of their highlight reel creation. The flow of creating the reels could be much smoother than it is currently.

What problems is the product solving and how is that benefiting you?

Participant recruitment and expediting test analysis. It has expedited our entire research process by at least 2 or 3 times what it would be without UserTesting.

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Edward Cossette

Vice President, E-LearningEducation

Small business or StartupUnited States

August 27, 2024

An invaluable tool for our user research

What do you like best about the product?

We've been leveraging UserTesting.com for our user research needs since 2017, and the service has consistently met our expectations year after year.

What do you dislike about the product?

There is nothing I dislike about the product.

What problems is the product solving and how is that benefiting you?

Perhaps the most critical aspect is the quality of insights we gain from each test. Every session we conduct through UserTesting.com reveals something crucial about our product's usability or user perception, often leading to significant design or feature adjustments.

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Verified User in Consumer Goods

Director, User ExperienceConsumer products

Small business or StartupUnited States

August 22, 2024

Great Platform for Conducting Research

What do you like best about the product?

I've used UT throughout the years but most consistently in the last 3. It's a good platform for conducting moderated and unmoderated qual testing with people you recruit from their network as well as with your own customers. It has great features for analyzing sentiment, transcription, creating highlight reels and other details like: word clouds, rankings and time on task.

What do you dislike about the product?

Sometimes I have found that the quality of tester is not great, (in particular they don't speak English well). While it is easy to refund and replace the participant, it adds extra time to complete research. The scheduling tool for some reason doesn't seem to work well with my customers--instead, I get days/time from them and manually schedule them myself. Regardless of platform, you need to start with a good UX researcher who knows how to frame up a proper brief with the kinds of insights you want/questions you want to ask, how to recruit participants that match a certain customer profile, and who knows the fine art of interpreting results and summarizing next steps for the team.

What problems is the product solving and how is that benefiting you?

I use it to course correct some messaging or UX that isn't clear before we run AB tests... I think it has helped improve our success rate with new experiments. I also use it to usability test and interview customers in live conversations

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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