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Handy For Obtaining Valuable Results Quickly
Use Cases and Deployment Scope:
In our organization, we rely on UserTesting to validate new app features before development. By testing these features, we gather valuable insights to support stakeholder discussions. UserTesting helps us address business problems like ensuring feature alignment with user needs and enhancing decision-making processes. Our use case primarily focuses on pre-development testing to inform feature design and improve stakeholder buy-in.
Likelihood to Recommend:
UserTesting proves invaluable for obtaining high-quality outcome insights, enabling the capture of users' faces and behaviors as if you were alongside them. However, if your focus shifts towards acquiring larger quantities of data, alternative avenues might be more appropriate. UserTesting prioritizes depth over breadth, excelling in detailed qualitative feedback rather than sheer quantity.
Helpful in every way!
Use Cases and Deployment Scope:
UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goals for my user testing session. What specific questions do I have about user behaviour? UserTesting offers its participant pool, or I can recruit my testers based on my target audience. Once participants are selected, I'll create a test scenario with tasks for users to complete while interacting with the interface. The beauty of UserTesting is that it facilitates remote, unmoderated sessions. Users complete the tasks on their own while recording their screen and audio. This allows me to observe genuine user reactions and thought processes without influencing their experience. After the test, UserTesting provides recordings of each participant's session. I can watch them individually or share them with my team. As I analyze the recordings, I pay attention to areas where users struggle or hesitate. This can reveal issues with the interface's usability. UserTesting also offers tools to highlight key moments and create clips for easy reference and discussion with my colleagues. By synthesizing the findings from the user testing sessions, I can identify opportunities to improve the user experience. UserTesting empowers my organization to make data-driven decisions based on real user behaviour.
Likelihood to Recommend:
It's the best for A/B tests or tests where you need a broad audience. If you don't need a real niche audience (that you should recruit then rather yourself), then you can rely on UserTesting. It's good because it's so quick, almost instant, it takes about 10 minutes on average before I can start reviewing and documenting sessions.
UserTesting makes collecting user feedback on our products and experiences easy and streamlined
What do you like best about the product?
Their recuitment features make fiding our target audiences a breeze. I'm so grateful to have this tool, otherwise recruitment for my studies would take SO much longer and require so much more time and effort on my part. Instead, I can devote that time and effort to study design, synthesis, and helping my organization implement the changes our customers need. Also, their customer service is amazing!
What do you dislike about the product?
For being a platform dedicated to helping people improve their user experience, some of the UI elements and navigating the platform is clunkier than I would have expected. Some of the analysis features are a bit lacking, as well, like the ability to choose a particular audience segmentation in the native analysis feature.
What problems is the product solving and how is that benefiting you?
It solves the issue of time-consuming recruitment, notetaking on videos, creating clips to show stakeholders, and overall capturing user feedback. It has helped me pioneer optimization at my organization and build a culture of research and innovation that previously didn't exist. It's a pivotal tool in my toolbox of UX Research.
Great service for getting quick feedback or something more in-depth
Use Cases and Deployment Scope:
Using it mainly for evaluative research for our website and app as well as more generative research via interviews. It helps us with the ease of recruitment to talk to our users, streamlining research operations through screener templates and study templates, and hosting videos or results to easily share with stakeholders.
Likelihood to Recommend:
UserTesting.com is great service for getting quick feedback or something more in-depth. It's well-suited for usability studies and customer interviews, less so for surveys, tree testing or card sorting. Although it has that functionality, it doesn't meet a really delightful experience compared to other tools in that department. Their AI analysis feature is also very handy and works really well.
Handy for get valuable results quickly.
What do you like best about the product?
UserTesting.com is a very handy tool for quickly achieving valuable results. If you have the skills to build your own digital prototypes, you'll get insights in minutes to help you launch better products. Moreover, whenever I encountered an issue during a session, their support was prompt.
What do you dislike about the product?
No comments on the tool features, but the price is the only downside.
What problems is the product solving and how is that benefiting you?
Gather user feedback data to validate interface designs and support proposals during stakeholder discussions.
Helpful in every way!
What do you like best about the product?
UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goals for my user testing session. What specific questions do I have about user behaviour? UserTesting offers its participant pool, or I can recruit my testers based on my target audience. Once participants are selected, I'll create a test scenario with tasks for users to complete while interacting with the interface. The beauty of UserTesting is that it facilitates remote, unmoderated sessions. Users complete the tasks on their own while recording their screen and audio. This allows me to observe genuine user reactions and thought processes without influencing their experience. After the test, UserTesting provides recordings of each participant's session. I can watch them individually or share them with my team. As I analyze the recordings, I pay attention to areas where users struggle or hesitate. This can reveal issues with the interface's usability. UserTesting also offers tools to highlight key moments and create clips for easy reference and discussion with my colleagues. By synthesizing the findings from the user testing sessions, I can identify opportunities to improve the user experience.UserTesting empowers my organization to make data-driven decisions based on real user behaviour.
What do you dislike about the product?
It's best to use UserTesting if you don't need a really niche audience (that I would recommend to recruit rather yourself). It's also not that easy to prove that the details that users provide about themselves are genuine, sometimes there is a concern whether the user that was testing the functionality was actually meeting the criteria, but UserTesting follows the policy of just trusting people.
What problems is the product solving and how is that benefiting you?
It's the best for A/B tests or tests where you need a broad audience. If you don't need a real niche audience (that you should recruit then rather yourself), then you can rely on UserTesting. It's good because it's so quick, almost instant, it takes about 10 minutes on average before I can start reviewing and documenting sessions. It's quite straightforward how to use the platform. It can take a couple of times to get how to set up a test and you will need to play around to find a good audience (with that I'd say it's safer to go for a broader audience if possible). But in general, I never had a problem with the usability of the platform itself. UserTesting is definitely improving the services and the quality of the delivery. I find that it also gives you some peace of mind that you test the software for potential mistakes. It's also good to be able to get suggestions from users on how they would recommend to improve the overall functionality.
UserTesting is used by our researchers, designers and PMs
What do you like best about the product?
UserTesting has become a significant part of our user research toolkit, and PMs and Designers use it. It offers robust customer support and facilitates easy collaboration within our team. It has streamlined the process of finding and incentivising the right participants, especially when we're targeting specific user demographics. The platform's intuitive design has also made it easy for our team members to quickly adapt and integrate it into our workflow.
What do you dislike about the product?
However, as with most panels, quite a few participants take part in studies out of monetary reasons mainly and sometimes aren't a good fit. For this, using the right screeners is crucial for us. I wish we could use unlimited screeners in our subscription though. I can't speak to its analysis features as I'm doing qualitative analysis outside of UserTesting which better fits my personal workflow. Despite these obstacles, UserTesting remains a vital asset for our team, helping us to gather valuable user insights efficiently.
What problems is the product solving and how is that benefiting you?
The problem of finding study participants quickly for our research studies.
Great service for getting quick feedback or something more in-depth
What do you like best about the product?
– Great customer support should you have a question or issue – Easy to recruit and build studies – Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis – Incredibly quick turnaround time on launching studies and getting results back
What do you dislike about the product?
– Technical issues periodically – Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue)
What problems is the product solving and how is that benefiting you?
Ease of recruitment, streamlining research operations through screener templates and study templates, hosting videos or results to easily share with stakeholders
Love this tool for quick and valuable feedback
What do you like best about the product?
Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.
What do you dislike about the product?
It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.
Recommendations to others considering the product:
Take the time to speak with their support and customer representatives, they are very helpful.
What problems is the product solving and how is that benefiting you?
With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.
If your customers are always right, why not ask them?
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