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4.2/5

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Verified Reviewer

Technology

Small business or StartupIndia

July 8, 2024

Use the UserTesting to give best exprience to your Users !!

Use Cases and Deployment Scope:

In order to improve product usability and obtain actual user input, we use UserTesting. It is an affordable method for determining pain points and making marketing collateral and prototypes good. By using this, we are able to close the gap between our presumptions and user reality, which improves user experience, optimises products, and helps us meet client satisfaction objective.

Likelihood to Recommend:

When it comes to rapidly assessing how well your website makeover is going, user testing excels. You can find any difficult-to-understand material, ambiguous menus, or perplexing layouts by having actual people browse your website before it launches. This guarantees that your website meets its objectives and is easy to use. However, when precise user behaviour needs to be recorded in financial apps or other highly complex applications, UserTesting might not be the ideal option. In a similar vein, it is focused more on generic usability testing than on a thorough examination of intricate user tasks. Put more simply, UserTesting allows you to see how actual users interact with the "look and feel" of your website. Different testing techniques might be more suitable if you need to get into the finer details of really specialised products.

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Verified Reviewer

Technology

Mid-MarketIndia

July 8, 2024

Transform your organization product with UserTesting

Use Cases and Deployment Scope:

Whenever we need number of resources to test our application using specific device we use UserTesting. This helped us to improve the UI of our application before it goes in actual market.We do get advice from UX team of UserTesting. Their advise really helped to improve our business through customer satisfaction.

Likelihood to Recommend:

UserTesting is suitable when to have a team who will take care of your digital business in terms of UX design, marketing , device testing and in depth reports based on customer inputs. It is less suitable when you have internal sites which are not customer facing and improving the same will not increase your business revenue.

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Verified Reviewer

Real estate

EnterpriseUnited Kingdom

July 8, 2024

Great product for real insights that you can actually action

Use Cases and Deployment Scope:

We use it for prototyping and testing layouts and the usability of our products. We have conducted tests from basic layout all the way to high fidelity to garner information about user navigation and habits. The video and feedback we get then goes into the next round and so on, we have used it for multiple projects in this nature

Likelihood to Recommend:

If you need to test the functionality and user experience of a product it is a really good way of doing it in "mass". you are essentially getting 85% of the experience of real world test but online. One bit of advice though is to make sure you have a really clear idea of what you want to test, the more specific the better.

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Julian Tang

UX ResearcherFashion & Apparel

EnterpriseUnited Kingdom

June 25, 2024

Perfect platform to get quick customer feedback!

Use Cases and Deployment Scope:

We use UserTesting mainly to conduct unmoderated usability tests. Since we practice agile, we must frequently launch tests every week or every other week to receive user feedback and gain insights so the design team can work on them. What's good about UserTesting is that it doesn't take long until participants complete the test (unless you are screening for niche users), so you can launch the test, go for a walk, and then come back to analyze the data.

Likelihood to Recommend:

The unmoderated usability test on UserTesting is perfect. However, the tree test/card sort is not great, as you have two websites for it, and some functionalities are also missing. I also rarely use UserTesting AI quick insights because it's hard to believe these insights when sometimes the transcript is wrong!

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Verified Reviewer

Retail & ecommerce

EnterpriseUnited Kingdom

June 25, 2024

UserTesting Review.

Use Cases and Deployment Scope:

As a large e-commerce company, our team of 3 UXRs and other UXDs uses UserTesting daily to run studies on every aspect of users' journeys through our digital products. We evaluate both web and app in mobile and desktop cases. By targeting specific audiences, we can trust that UserTesting can bring the voice of representative users to our design decisions.

Likelihood to Recommend:

UserTesting is a handy research tool that facilitates a rapid turnaround. The participants are a highlight, with a large pool, good screening options, and good-quality participants accustomed to thinking aloud. Some areas for improvement could be more analysis for tree tests (e.g., directness), more usable highlight reel functionality, and improved transcription to filter out filler words.

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Verified Reviewer

Financial services

Small business or StartupUnited Kingdom

June 22, 2024

Fantastic tool for getting feedback fast.

Use Cases and Deployment Scope:

Testing the usability of prototypes or new features, assessing the fit of propositions, and assessing the clarity of copy—all these help us ship products that are clear and easy to use. We can make those improvements in designs before we actually build them in code. We mainly focus on the usability side, but it can also be good for assessing the needs of certain customer segments.

Likelihood to Recommend:

It's great for usability testing and getting fast feedback on prototypes or live products/websites. It's not as strong for user needs insights, but it can still be useful there.

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Verified Reviewer

Education

EnterpriseUnited States

June 20, 2024

Effective and robust, but pricey.

Use Cases and Deployment Scope:

We mainly use UserTesting for two things: 1. Product discovery (generative research) on customer insights to find pain points and evaluate high-level product/feature ideas or terminology feedback, and 2. Evaluative research, such as doing usability evaluations of clickable prototypes to test for intuitiveness or to get feedback on feature ideas shown through text descriptions and/or mocked-up screenshots.

Likelihood to Recommend:

It's the grand-daddy of user testing tools, especially since it acquired some competitors, so it has lots of functionality and is pretty easy to use. It has a massive bank of test subjects that you can use (at a cost), which means even if you need to screen for specific attributes, you can still find testers and get results very fast (usually a few hours). The main downside to the product is the per-seat license cost, which is the only reason I don't recommend it higher.

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Verified User in Human Resources

User ResearcherBusiness services

EnterpriseUnited States

June 17, 2024

Overall UserTesting is great for unmoderated testing

What do you like best about the product?

It's fast and simple to run tests with UT's participants and overall UserTesting is extremely easy to use. I didn't really need any training the first time I used it, it's been easy enough to figure things out with the occasional help from UserTesting's help articles. The automated transcription also works great!

What do you dislike about the product?

I wish it was easier to install UserTesting on a browser for new users, so it we could test unmoderated with our own users. Analysis could also be more automated.

What problems is the product solving and how is that benefiting you?

UserTesting helps us test new prototypes and ideas easily and quickly with their user audience.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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