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4.25/5

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Erica Elizabeth Castillo

Administrative AssistantNon-profit

Mid-MarketUnited States

July 12, 2024

Great tool to get results you need!

Use Cases and Deployment Scope:

We use it to validate our result when we survey our staff members for any events we have. And that helps us make a decision if to continue with events or cut down on events that are low. We usually see what kits are working for them and which don't. It helps me assure myself that my work is being done correctly.

Likelihood to Recommend:

We used it with in our company and send out a test to see how we could improve our annual event. It was so fast, and we got the responses quickly to be able to adapt what we needed to this year's annual, and it was a total success our percentage of happy staff went up by almost 75 percent which was a win for us. It was amazing

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Nabeel Siddique

Pharmacist & As. Manager RAPharmaceutical

Small business or StartupPakistan

July 11, 2024

Faster results from customers to show up your needs

Use Cases and Deployment Scope:

To ensure the standard of our products and to address the customers needs from feed back, user testing is helpful to gain critical insight in our organization.

Likelihood to Recommend:

Because this is a big pool for testers that helps for getting prompt results

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Verified Reviewer

Business services

GlobalCosta Rica

July 10, 2024

A User-Friendly and Efficient Tool for Usability Testing and Fast Feedback Collection

Use Cases and Deployment Scope:

It helps us improve our systems and their performance. We can either test our products, usability unmoderated tests or use our tools to do tests to measure our performance on the use testing platform. UserTesting enhances the effectiveness and efficiency of usability testing processes providing quick result feedback, utilizing an intuitive platform, and accessing a large pool of users.

Likelihood to Recommend:

UserTesting is ideal for usability testing with various question types and an unlimited plan for comprehensive testing. It's excellent for UX, CRO, Creative, and Marketing teams, especially for iterative design and research. Though not a sole decision-maker, it clarifies user interactions, aiding business cases and design processes. I haven't encountered any scenarios where it's less appropriate of had affected my work in some way.

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Amy Highland

Brand and UX+UI DesignerMedia & entertainment

Small business or StartupUnited Kingdom

July 9, 2024

A well rounded platform for entry-mid level CX Researchers

Use Cases and Deployment Scope:

We are a design and growth agency. Without testing ideas, we have no way to validate them. UserTesting allows us to research ideas correctly and validate concepts. It's used on both projects and retainers largely by designers and data experts within the discovery phases. It allows us to get data before developing and launching a feature.

Likelihood to Recommend:

It's well suited for providing a wide enough variety of user testing methods to allow a CX Researcher enough tools to get valid data and insights.It's not suited to more hands on methods of user testing or supporting some unmoderated forms of reviewing like asking a user to walk through a site whilst acting out specific scenarios and providing the recordings.

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Adam Brett

Head of E-commerceMedia & entertainment

Small business or StartupUnited Kingdom

July 9, 2024

A decent tool when launching new features.

Use Cases and Deployment Scope:

We use UserTesting to try out new UX features that we want to implement. We also use it to understand customer problems onsite and how they interact with the website. This gives us a way to uses issues and address them.

Likelihood to Recommend:

UserTesting is great when you are launching new features and want to understand how users are interacting with it. Most of the time you find they use it with a different way than planned in the UX development phase. It does require prompts for users, but if phased right it can provide great data.

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Dushyant Pathak

Software EngineerEducation

Small business or StartupIndia

July 9, 2024

Marketplace to AB test products from verifiable users.

Use Cases and Deployment Scope:

We use UserTesting as users and product marketers to AB and beta test our products. This helps us understand how users perceive our product, allowing us to go beyond the basic requirements and create a good UX. Our suite of over 400 products undergoes rigorous testing before being made live, and UT has a critical impact on ensuring delivery quality.

Likelihood to Recommend:

UT is best suited for launching new apps in the marketplace, where users can test it end to end to check features. It's not suited for minor releases since we need not get the same users with the same context to retest the changes.

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Verified Reviewer

Technology

Small business or StartupIndia

July 8, 2024

Use the UserTesting to give best exprience to your Users !!

Use Cases and Deployment Scope:

In order to improve product usability and obtain actual user input, we use UserTesting. It is an affordable method for determining pain points and making marketing collateral and prototypes good. By using this, we are able to close the gap between our presumptions and user reality, which improves user experience, optimises products, and helps us meet client satisfaction objective.

Likelihood to Recommend:

When it comes to rapidly assessing how well your website makeover is going, user testing excels. You can find any difficult-to-understand material, ambiguous menus, or perplexing layouts by having actual people browse your website before it launches. This guarantees that your website meets its objectives and is easy to use. However, when precise user behaviour needs to be recorded in financial apps or other highly complex applications, UserTesting might not be the ideal option. In a similar vein, it is focused more on generic usability testing than on a thorough examination of intricate user tasks. Put more simply, UserTesting allows you to see how actual users interact with the "look and feel" of your website. Different testing techniques might be more suitable if you need to get into the finer details of really specialised products.

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Verified Reviewer

Technology

Mid-MarketIndia

July 8, 2024

Transform your organization product with UserTesting

Use Cases and Deployment Scope:

Whenever we need number of resources to test our application using specific device we use UserTesting. This helped us to improve the UI of our application before it goes in actual market.We do get advice from UX team of UserTesting. Their advise really helped to improve our business through customer satisfaction.

Likelihood to Recommend:

UserTesting is suitable when to have a team who will take care of your digital business in terms of UX design, marketing , device testing and in depth reports based on customer inputs. It is less suitable when you have internal sites which are not customer facing and improving the same will not increase your business revenue.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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