UserTesting's verified customer ratings and reviews

Ratings and reviews

Award-winning experiences, backed by real users.

Hear directly from our customers on G2 and TrustRadius.

4.2/5

Based on 1045 reviews from

5 star

535

4 star

209

3 star

2 star

1 star

Star Rating

All review sites

All regions

Sort by

All company sizes

All industries

843 of 843 Total Reviews

Sort by

Most Recent
Highest Rated
Lowest Rated

Verified User in Apparel & Fashion

Senior UX ResearcherFashion & Apparel

EnterpriseEstonia

July 24, 2024

convenient and efficient for the team of one

What do you like best about the product?

- Target audience pool is huge - Transcrips - Notes

What do you dislike about the product?

- Likert scale in results could be presented diffferently,with the median number included

What problems is the product solving and how is that benefiting you?

Exploring the benefits of the new features on the early on stages Possobility to do quick turn around with the users

Posted on

Kerstin Huang

Sr. User ResearcherConsumer products

GlobalUnited States

July 24, 2024

Helps teams run studies fast!

What do you like best about the product?

UserTesting has a great panel that can be recruited quickly, making it easy to run studies when you need results fast. I also like the follow-along transcripty, it helps me analyze and grab quotes easily for my reports.

What do you dislike about the product?

I've been a UserTesting customers for years across different organizations, and recently it feels more buggy than in the past.

What problems is the product solving and how is that benefiting you?

Being able to test our live product or designs in a moderated or unmoderated setting. Also, being able to conduct interviews for foundational research.

Posted on

Betsi Fores

Senior UX StrategistTechnology

GlobalUnited States

July 23, 2024

Love this platform, can't say enough good things

What do you like best about the product?

Having direct access to potential and in many cases real life customers is essential to our ability to create effective digital experiences. It's really amazing how quickly you can launch tests and get feedback. I really can't say enough good things about the platform.

What do you dislike about the product?

There are a few features that would be nice to have, like branching. But they continue to evolve and build out the platform so I feel confident in time these will come.

What problems is the product solving and how is that benefiting you?

There are many questions that emerge in our design process that we can't know the answer to, so we construct tests to let the users guide us. From nagivation to color choices, to organizational mental models. It's always best to check with the users rather than act as though we have all the answers.

Posted on

Rayan-Charles Ridouard

Digital Product AssociateConsumer products

GlobalUnited States

July 23, 2024

Great experience for internal UX corporate research

What do you like best about the product?

I like being able to compare websites and have it be randomized in the way it is presented to the user to avoid biaisis. It's really powerfull to compare against competitors or event two version of our own website

What do you dislike about the product?

Sometimes the users can be very direct meaning that they will say whatever they have in mind,

What problems is the product solving and how is that benefiting you?

User testing help us having real user feedback on our D2C websites

Posted on

Chase Elliott Clark

Lead UX ResearcherHealthcare

Mid-MarketUnited States

July 23, 2024

Very quick, high quality research insights platform.

What do you like best about the product?

I've used it for years and am always happy with the participants. Being able to get same-day qualitative feedback on projects is very high value.

What do you dislike about the product?

Some of the synthesis functionality on my seat is manual. You can upgrade to flex for AI features though, just costs more.

What problems is the product solving and how is that benefiting you?

Being able to "get out of the building" and capture external, non-biased feedback about concepts, problems and features.

Posted on

Ashok Chockalingam

Sr. UX DesignerRetail & ecommerce

GlobalUnited States

July 23, 2024

User Testing offers an efficient and flexible approach to validating design concepts.

What do you like best about the product?

User testing is a valuable approach for validating design concepts and ideas, offering both efficiency and flexibility. The direct feedback from real users helps ensure designs are meeting their needs and uncovering potential usability issues that designers may have overlooked. The flexibility of user testing, which can be done remotely and at various stages of the design process, is a key strength. This allows for rapid insights compared to other research methods.

What do you dislike about the product?

There are some areas for improvements, such as the sample sizes can sometimes be small, making the results less representative. Recruiting the right mix of test participants can also be challenging and time-consuming. Additionally, testing in a lab or moderated setting may not fully capture real-world usage, and the analysis of user testing data requires skill to identify meaningful insights.

What problems is the product solving and how is that benefiting you?

The primary problem it addresses is the need for efficient and flexible user feedback on design concepts and prototypes. Before user testing platforms emerged, gathering direct user feedback could be a slow and costly process, involving recruiting participants, setting up in-person sessions, and carefully analyzing the results. UserTesting allows teams to quickly recruit diverse user participants, conduct remote testing sessions, and access insights in a more streamlined manner.

Posted on

Verified User in Airlines/Aviation

Lead Product DesignerTravel & hospitality

GlobalUnited Kingdom

July 23, 2024

Great experience, best out there

What do you like best about the product?

The speed at which i can recruit participants for studies

What do you dislike about the product?

The analysis can be quite laborous at times

What problems is the product solving and how is that benefiting you?

Access to customers in a speedy manor

Posted on

Julia Stein

Director of UX ResearchTechnology

EnterpriseUnited States

July 23, 2024

Great for reaching a broad group of people, but not without its quality faults

What do you like best about the product?

It makes it super easy to get feedback asynchronously for specific groups of people. It's great for testing things quickly and getting a "gut check" on certain projects. The customer support is also really helpful, I love that I can chat them basically any time and they always get back to me quickly.

What do you dislike about the product?

I find the quality of participants can vary, and I also question how many testers they actually have. I notice that some testers often repeat across our different brands.

What problems is the product solving and how is that benefiting you?

It helps us derisk changes in our app.

Posted on

Pagination

First page
Previous page
…
Page 11
Page 12
Page 13
Page 14
Current page 15
Page 16
Page 17
Page 18
Page 19
…
Next page
Last page

FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

Posted on