UserTesting's verified customer ratings and reviews

Ratings and reviews

Award-winning experiences, backed by real users.

Hear directly from our customers on G2 and TrustRadius.

4.25/5

Based on 1031 reviews from

5 star

531

4 star

202

3 star

2 star

1 star

Star Rating

All review sites

All regions

Sort by

All company sizes

All industries

839 of 839 Total Reviews

Sort by

Most Recent
Highest Rated
Lowest Rated

Amy Highland

Brand and UX+UI DesignerMedia & entertainment

Small business or StartupUnited Kingdom

July 9, 2024

A well rounded platform for entry-mid level CX Researchers

Use Cases and Deployment Scope:

We are a design and growth agency. Without testing ideas, we have no way to validate them. UserTesting allows us to research ideas correctly and validate concepts. It's used on both projects and retainers largely by designers and data experts within the discovery phases. It allows us to get data before developing and launching a feature.

Likelihood to Recommend:

It's well suited for providing a wide enough variety of user testing methods to allow a CX Researcher enough tools to get valid data and insights.It's not suited to more hands on methods of user testing or supporting some unmoderated forms of reviewing like asking a user to walk through a site whilst acting out specific scenarios and providing the recordings.

Posted on

Adam Brett

Head of E-commerceMedia & entertainment

Small business or StartupUnited Kingdom

July 9, 2024

A decent tool when launching new features.

Use Cases and Deployment Scope:

We use UserTesting to try out new UX features that we want to implement. We also use it to understand customer problems onsite and how they interact with the website. This gives us a way to uses issues and address them.

Likelihood to Recommend:

UserTesting is great when you are launching new features and want to understand how users are interacting with it. Most of the time you find they use it with a different way than planned in the UX development phase. It does require prompts for users, but if phased right it can provide great data.

Posted on

Dushyant Pathak

Software EngineerEducation

Small business or StartupIndia

July 9, 2024

Marketplace to AB test products from verifiable users.

Use Cases and Deployment Scope:

We use UserTesting as users and product marketers to AB and beta test our products. This helps us understand how users perceive our product, allowing us to go beyond the basic requirements and create a good UX. Our suite of over 400 products undergoes rigorous testing before being made live, and UT has a critical impact on ensuring delivery quality.

Likelihood to Recommend:

UT is best suited for launching new apps in the marketplace, where users can test it end to end to check features. It's not suited for minor releases since we need not get the same users with the same context to retest the changes.

Posted on

Verified Reviewer

Technology

Small business or StartupIndia

July 8, 2024

Use the UserTesting to give best exprience to your Users !!

Use Cases and Deployment Scope:

In order to improve product usability and obtain actual user input, we use UserTesting. It is an affordable method for determining pain points and making marketing collateral and prototypes good. By using this, we are able to close the gap between our presumptions and user reality, which improves user experience, optimises products, and helps us meet client satisfaction objective.

Likelihood to Recommend:

When it comes to rapidly assessing how well your website makeover is going, user testing excels. You can find any difficult-to-understand material, ambiguous menus, or perplexing layouts by having actual people browse your website before it launches. This guarantees that your website meets its objectives and is easy to use. However, when precise user behaviour needs to be recorded in financial apps or other highly complex applications, UserTesting might not be the ideal option. In a similar vein, it is focused more on generic usability testing than on a thorough examination of intricate user tasks. Put more simply, UserTesting allows you to see how actual users interact with the "look and feel" of your website. Different testing techniques might be more suitable if you need to get into the finer details of really specialised products.

Posted on

Verified Reviewer

Technology

Mid-MarketIndia

July 8, 2024

Transform your organization product with UserTesting

Use Cases and Deployment Scope:

Whenever we need number of resources to test our application using specific device we use UserTesting. This helped us to improve the UI of our application before it goes in actual market.We do get advice from UX team of UserTesting. Their advise really helped to improve our business through customer satisfaction.

Likelihood to Recommend:

UserTesting is suitable when to have a team who will take care of your digital business in terms of UX design, marketing , device testing and in depth reports based on customer inputs. It is less suitable when you have internal sites which are not customer facing and improving the same will not increase your business revenue.

Posted on

Verified Reviewer

Real estate

EnterpriseUnited Kingdom

July 8, 2024

Great product for real insights that you can actually action

Use Cases and Deployment Scope:

We use it for prototyping and testing layouts and the usability of our products. We have conducted tests from basic layout all the way to high fidelity to garner information about user navigation and habits. The video and feedback we get then goes into the next round and so on, we have used it for multiple projects in this nature

Likelihood to Recommend:

If you need to test the functionality and user experience of a product it is a really good way of doing it in "mass". you are essentially getting 85% of the experience of real world test but online. One bit of advice though is to make sure you have a really clear idea of what you want to test, the more specific the better.

Posted on

Julian Tang

UX ResearcherFashion & Apparel

EnterpriseUnited Kingdom

June 25, 2024

Perfect platform to get quick customer feedback!

Use Cases and Deployment Scope:

We use UserTesting mainly to conduct unmoderated usability tests. Since we practice agile, we must frequently launch tests every week or every other week to receive user feedback and gain insights so the design team can work on them. What's good about UserTesting is that it doesn't take long until participants complete the test (unless you are screening for niche users), so you can launch the test, go for a walk, and then come back to analyze the data.

Likelihood to Recommend:

The unmoderated usability test on UserTesting is perfect. However, the tree test/card sort is not great, as you have two websites for it, and some functionalities are also missing. I also rarely use UserTesting AI quick insights because it's hard to believe these insights when sometimes the transcript is wrong!

Posted on

Verified Reviewer

Retail & ecommerce

EnterpriseUnited Kingdom

June 25, 2024

UserTesting Review.

Use Cases and Deployment Scope:

As a large e-commerce company, our team of 3 UXRs and other UXDs uses UserTesting daily to run studies on every aspect of users' journeys through our digital products. We evaluate both web and app in mobile and desktop cases. By targeting specific audiences, we can trust that UserTesting can bring the voice of representative users to our design decisions.

Likelihood to Recommend:

UserTesting is a handy research tool that facilitates a rapid turnaround. The participants are a highlight, with a large pool, good screening options, and good-quality participants accustomed to thinking aloud. Some areas for improvement could be more analysis for tree tests (e.g., directness), more usable highlight reel functionality, and improved transcription to filter out filler words.

Posted on

Pagination

First page
Previous page
…
Page 11
Page 12
Page 13
Page 14
Current page 15
Page 16
Page 17
Page 18
Page 19
…
Next page
Last page

FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

Posted on