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4.25/5

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Verified User in Telecommunications

Senior UX ResearcherMedia & entertainment

GlobalUnited Kingdom

May 28, 2024

Useful for unmoderated user testing

What do you like best about the product?

Great for quickly performing light unmoderated user testing.

What do you dislike about the product?

Respondents were a mixture of professional testers and genuinely useful participants.

What problems is the product solving and how is that benefiting you?

Quick unmoderated usability testing.

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Verified User in Financial Services

Senior Product ManagerFinancial services

Small business or StartupUnited Kingdom

May 28, 2024

Fantastic tool for getting feedback fast

What do you like best about the product?

Find users to test with quickly. The ability to run unmoderated tests means you can run tests at scale and gather and analyse insights really quickly.

What do you dislike about the product?

Some of the users that come through do not match the target user profile.

What problems is the product solving and how is that benefiting you?

Testing usability of prototypes or new features. Assessing fit of propositions. Assessing clarity of copy. All these help us ship prodcuts that are clear and easy to use, and we can make those improvements in designs before we actually build them in code.

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Verified User in Computer Software

UX ResearcherTechnology

GlobalUnited States

May 28, 2024

UX Researcher

What do you like best about the product?

easy to quickly get unmoderated research results

What do you dislike about the product?

latency - very slow loading times that seem a bit unrealistic for software in 2024

What problems is the product solving and how is that benefiting you?

concept testing, usability testing

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Corey Stone

FounderTechnology

EnterpriseUnited States

May 28, 2024

Robust tool that's great for getting fast results

What do you like best about the product?

Due to UserTesting's market size, you can get very fast results from its vast pool of testers. It has also grown (or acquired) a lot so that it has many tools and methods for collecting user feedback.

What do you dislike about the product?

The biggest downside is the cost, as the per-subject costs seem reasonable, but the per-seat licenses do not seem reasonable.

What problems is the product solving and how is that benefiting you?

UserTesting allows me to get quick feedback on product feature ideas and design mockups.

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Verified User in Retail

User Experience DesignerRetail & ecommerce

GlobalUnited States

May 28, 2024

UserTesting continually improves efficiency of research tasks

What do you like best about the product?

The countinual improvement of AI-assisted (or AI-like) features such as sentiment tagging make analysizing responses faster. Ability to make clips, highlight reels for sharing with collegues. The addition of card-sorting and other specific research tasks has been very helpful in keeping all of my response and research data in one central place.

What do you dislike about the product?

Often confused by the organization architecture of workspaces and studies. It takes me a minute to know where i am in respect to the study i'm looking for. Would love to see the expansion of AI-automated tasks to further reduce the time in gathering and sharing insights.

What problems is the product solving and how is that benefiting you?

A huge benefit is being able to field research remotely. I've also used their premium support (power sessions, I think they're called) which has been very helpful in creating more effective research plans and tasks.

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Shaina Carvalho

Design LeadEducation

Small business or StartupBrazil

May 28, 2024

A very fast way to get answers

What do you like best about the product?

The intuitive platform and result speed it provided.

What do you dislike about the product?

It didn't do the analyses for us, we'd have to include all the videos to Dovetail so there we could tag and categorized themes. We had the product for a year and were power users, when trying to renew our plan the salesteam was very not-receptive and did not want us to renew.

What problems is the product solving and how is that benefiting you?

It solved a lot of decision-making we had when we had 3 options of prototypes. It also allowed us to test AI prompts and see which ones users preferred.

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Melissa McCool

Head of ProductHealthcare

Small business or StartupUnited States

May 28, 2024

User testing helps with iterative changes

What do you like best about the product?

I love that we can get immediate, actionable feedback from users within 30 minutes. It is also very easy to create tests.

What do you dislike about the product?

The users are sophisticated and tech savvy and young, so they aren't our ideal users.

What problems is the product solving and how is that benefiting you?

Creating and building products and getting immediate feedback

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Chelsea Dustin

UX DesignerReal estate

EnterpriseUnited States

May 22, 2024

UserTesting Is The Ace Up Our Sleeve When It Comes To Usability

Use Cases and Deployment Scope:

We've been using UserTesting to close the gaps in our understanding of customer behavior - this has been done through usability tests, card sorting, surveys, preference testing, and gathering insights using some of the UserTesting templates. It's always easy to set up a test, and the participant feedback has been excellent. The ability to summarize with AI and create highlight reels has been helpful in sharing our findings with stakeholders and leadership. This year we are looking to expand the scope of what we use UserTesting for beyond digital products and incorporate user research into more areas of our company, which also allow us to stretch ourselves creatively with how we test. Very exciting stuff and thankful to have a solid foundation with UserTesting's tools.

Likelihood to Recommend:

UserTesting is well suited for testing ideas and validating designs - through preference testing we've been able to determine which designs meet customer needs and can be put through development, without wasting time and resources on designs that will fail. We've also used UserTesting card sorting feature to help refine hierarchy for new pages, allowing us to see exactly what customers prioritize when making decisions.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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