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UserTesting puts the User first.
Use Cases and Deployment Scope:
User Testing is great for ironing out process flows and issues. I've also used them as an outside tester on their surveys app, and while they don't have much testing available for African countries, the ones that I have been able to do were enjoyable. Being paid for my tests is always an efficient process, and they always deliver on their promises.
Likelihood to Recommend:
It's very good for testing the customer experience of an app or website. It's very user-friendly, and the feedback process is fast and efficient. I've never had any glitches or issues when testing using their platform. Great experience all around.
Essential Tool for Effective User Experience Research
What do you like best about the product?
UserTesting.com is an invaluable platform for gathering qualitative insights directly from target users. The ease of creating and distributing tests is great, and the variety of test types will also cover the research needs of any team. The sentiment video feedback feature is particularly useful, allowing us to observe genuine user interactions and reactions, which significantly enriches our understanding of user behavior and preferences. The pool of available testers is also decent
What do you dislike about the product?
While UserTesting.com offers extensive capabilities, the cost can be prohibitive, especially for smaller teams or startups with limited budgets. Additionally, the volume of data collected can sometimes be overwhelming, and the platform could benefit from more advanced data analysis tools to help distill key insights more efficiently. Sometimes testers respond to screening questions not very honestly, just to join a test. This can be a waste of time both for them and for the reseachers. The way video reels are created could also be more powerful, it's not great currently. Despite these minor drawbacks, the platform remains an essential tool for any UX researcher's toolkit.
What problems is the product solving and how is that benefiting you?
UserTesting addresses several business problems related to understanding and enhancing user experience: - Lack of user insights: businesses can obtain direct feedback from real users interacting with their products or services. - Product development inefficiencies: integrates user feedback early and throughout the product development cycle. - Customer satisfaction issues: helps pinpoint specific issues through detailed user feedback and usability testing
Senior product designer in
What do you like best about the product?
One fairly objective tool that designer can gather and collect user`s opioions
What do you dislike about the product?
There arnt the chinese panel if i want to test the china targeted users, there is no way . To find the Commercial user panel is always a big challenge in Usertesting.com, and the commercial pannel is enough trust and we designer can persuade `project`s stakholders to trust the panel that we find in UT.com , especially the commericla users. There arent place that we can directly type the email adresses that who can be in the test,when you test the Dell / company internal tool
What problems is the product solving and how is that benefiting you?
I need these video clips from the panel to present my stakholders and the teams, it is a tool that can pield up almost kind of objective `feedback
Game changer in user research!
Use Cases and Deployment Scope:
We use it to test our future design and concept. We like to use the preference testing template for this type of need. We also use it to test our current product to see if improvements can be made. UserTesting gives us a chance to validate our assumptions or test new ideas faster than an individual interview or another type of testing. It's a big time saver for us.
Likelihood to Recommend:
It's so fast to test a concept with a real user! This is a good and easy way to create a video reel to explain pain points on the interface. We had some issues with the firewall when we used our personal external users (a client based in a government agency) to test. It was harder to set up an environment for them to bypass their own security rules.
UserTesting is an essential tool in my role as a UX content designer.
Use Cases and Deployment Scope:
I work in UX content design, so I use the platform for A/B, comprehension, and validation testing. It really helps me do what I consider an essential part of my job: getting our content in front of real users before we commit it to the live product. That helps me justify some of the content decisions we make.
Likelihood to Recommend:
UserTesting is excellent for solving complex content problems. A lot of work I do is based on compliance messaging, some of which is convoluted and confusing for users. If I can test variants of the content on users to find a way that's both compliant and user friendly then I've done my job well, UserTesting is essential in helping me do that. Regarding less appropriate scenarios, I honestly can't think of anything specific that affects my career. It would not be easy to use for physical product testing, considering the platform is online only.
UserTesting makes user research quick and easy
What do you like best about the product?
UserTesting makes collecting user feedback quick and easy. You can conduct various types of studies and use various types of stimuli, making it flexible for almost anyone from small busines to large corporations to use. In addition to this, their power sessions are extremely useful if you ever want to get valuable feeback from another researher, or need to think of a creative way to get the feedback you need from a researcher who knows the platform in and out. There is also live chat, which I have found to be easy to access when needed, and an extremely robust knowledge base of articles for quick reference.
What do you dislike about the product?
I wish there were more options in the basic subscription plan. They just merged with User Zoom and are adding features that we do not have access to unless we upgrade our subscription.
What problems is the product solving and how is that benefiting you?
UserTesting is helping us learn about our user wants & needs, as well as rapid prototype usability testing to reduce as much friction as possible before we launch an update to our product.
A fantastic tool for gaining valuable insights!
What do you like best about the product?
UserTesting is such an easy platform to use! The ease of use is the main thing that I like the best, the quick turnaround for getting tests out to participants, and also the ease of if a participant's recording isn't up to standard, or they haven't followed the instructions properly it's so easy to replace a participant and not disrupt the research process. The metrics and displays of data in graphs automatically are extremely helpful too, I have used these when presenting to stakeholders at short notice. The recordings are always good quality, and the transcripts are helpful to follow when you are unable to play the full recording out loud. I use the platform at least 3 times a week out of a 5 day working week and am the champion of it in our company so can say I really do love it as a tool!
What do you dislike about the product?
I wouldn't say it's a dislike but sometimes the transcripts are inaccurate, or details have been missed/don't match what participants have written. I know there is an AI tool that can be used by those with a more premium account with Usertesting, it would be great if you could buy use of that feature through your credits.
What problems is the product solving and how is that benefiting you?
UserTesting was instrumental in an end-to-end redesign of the Russell & Bromley checkout. I was hired into the company to deliver the project and was the lead UX designer. Every round of user testing provided us with more valuable and detailed insights, which contributed hugely to the overall design. I felt so confident going into sign-off meetings with C-Suite members, communicating to key stakeholders and feeling confident that the design was user-centred and championed who would be our customers using it. I believe that UserTesting was also used for sign-off on the business case for the project before I was onboarded, as participants were asked to review the checkout alongside competitors. I regularly use the platform to test my designs for A/B testing before they go live on site, this can help me decide between, and /or refine variants that will go live on site. We currently also use Content Square, so any time our analyst identifies a problem being encountered by users on site, I will send out a user test to gain qualitative insights and understand why users are feeling the way they do, their own pain points, and reactions to the interface.
Essential tool for my day-to-day work
What do you like best about the product?
The functionality is top-tier. It's such an intuitive and easy-to-use tool where I can log on run tests and get feedback in super quick time. Ideal for my work.
What do you dislike about the product?
Honestly, I have nothing to fault. UserTesting fulfills all my work needs efficiently.
What problems is the product solving and how is that benefiting you?
I focus on UX content design and USer Testing helps me get my ideas in front of real-life users which is essential to my decision making,
Liebe dieses Werkzeug für schnelles und wertvolles Feedback
Was gefällt dir am besten the product?
Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.
Was gefällt Ihnen nicht? the product?
Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.
Empfehlungen an andere, die in Betracht ziehen the product:
Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.
Was ist ein Problem? the product Solving und wie profitieren Sie davon?
Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.
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