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4.25/5

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Nicole Hall

UX / User Research LeadTechnology

EnterpriseUnited States

October 25, 2023

Good but could be improved

What do you like best about the product?

-Industry standard -Great sentiment analysis -Pretty decent team management -Pretty easy to clip videos

What do you dislike about the product?

-Surprisingly difficult to learn -Does not allow you to preview tests as they show to participants

What problems is the product solving and how is that benefiting you?

It allows us to test our product and incorporate user feedback. The custom screeners are great for our niche software.

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Louise Ford

Technology

Small business or StartupUnited Kingdom

October 25, 2023

Expensive for a small enterprise with a wide audience

What do you like best about the product?

The panel is very big and it's a quick turnaround for results. The transcripts are great time saver along with making highlight reels from multiple projects.

What do you dislike about the product?

The pricing structure is confusing and I felt misled with the offering. The credit ran out 3 months before the contract and there was no negotiation as to how many credits would be suitable for a small company, therefore spent way more than what we had the year before on the unlimited plan.

What problems is the product solving and how is that benefiting you?

Reaching users from Europe and US market

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Verified User in Computer Software

Technology

GlobalUnited States

August 30, 2023

Many tools, many resources, much success

What do you like best about the product?

You're supported every step of the way. Articles, training, monthly check-ins, Power Sessions, UserTesting University, etc. It's like they WANT you to succeed. :D

What do you dislike about the product?

Some of the wording on questions or interfaces can be a little confusing, and some elements not so intuitive. There's a learning curve involved for sure, but you can feel like an expert once you nail it.

What problems is the product solving and how is that benefiting you?

It solves the difficulty of finding and scheduling small numbers of our VERY niche customers very quickly! If we need huge numbers, we have other resources, but for the little bunches of feedback that we seek often, UserTesting helps recruit, run, and analyze wonderfully.

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Qian Yi

User Experience ResearcherHealthcare

Mid-MarketUnited States

August 30, 2023

Great premiere support

What do you like best about the product?

Premiere support and unmoderated tests. Responsive

What do you dislike about the product?

Recruitment sometimes can get fraud participants

What problems is the product solving and how is that benefiting you?

Provide a tool to recruit research and store data

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Verified User in Insurance

CX Research ManagerFinancial services

Mid-MarketUnited States

August 30, 2023

Getting great feedback

What do you like best about the product?

Their primier support team and templates are great!

What do you dislike about the product?

Recruitment can sometimes be hard and sometimes the people are not the right ones

What problems is the product solving and how is that benefiting you?

Reaching the right users in a easy and fast manner. I don't have to meet users in person to conduct interviews

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Verified User in Computer Software

UX ResearcherTechnology

Mid-MarketUnited States

August 30, 2023

UX Researcher

What do you like best about the product?

Easy to use and run studies smoothly. Unmoderated studies are a breeze with UT.

What do you dislike about the product?

Cannot merge multiple related study findings. Tagging management is really overdue. Surveys are not great. Their response time is long as well.

What problems is the product solving and how is that benefiting you?

Getting detailed authentic feedback when most needed

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Quinton Prince

Lead UX Researcher - RetailRetail & ecommerce

Mid-MarketUnited States

August 30, 2023

Amazing group!

What do you like best about the product?

They have the insights to help me make Better decisions

What do you dislike about the product?

It's difficult to format sometimess due to the lack of rich text editing

What problems is the product solving and how is that benefiting you?

It allows me to reach the right customers no matter where I am

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Verified User in Information Technology and Services

Technology

GlobalUnited States

August 30, 2023

Straightforward and comprehensive

What do you like best about the product?

It has almost everything we need all in one place - unmoderated and moderated testing of various kinds. Our main research platform!

What do you dislike about the product?

It does not help with analysis very much at this time.

What problems is the product solving and how is that benefiting you?

Making it incredibly easy to find participants even when they are a very specific audience.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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