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4.25/5

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Gonzalo M. Gonzales

UX Researcher

Education

Global

Mexico

May 22, 2023

Forget about recruitment and transcription

Use Cases and Deployment Scope:

UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.

Likelihood to Recommend:

UserTesting solves the problem of recruitment. Thanks to UserTesting I can recruit participants from different countries around the world with the characteristics I need. Recruitment is a very difficult process for a small research team and I sometimes still struggle with that; for example, when recruiting minors for research. But not having to do the whole recruitment and reward process is a huge benefit.

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Technology

Global

United States

May 19, 2023

I love the revamped design of usertesting

What do you like best about the product?

I love how streamlined it is to set up a new test. Setting up a new audience or using an existing one is super easy. Adding the steps for the test and the drag/drop functionality to build your questions is super smooth and easy to use.

What do you dislike about the product?

It's difficult to compare multiple tests to each other, because new tabs in the browser seem connected to each other, so that you see the same test in a new tab. And then clicking on the logo in the top left makes you sign in rather than taking you to your dashboard.

What problems is the product solving and how is that benefiting you?

Testing potential design solutions to a problem with a product or testing options for adding a new feature

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Technology

Global

United States

May 17, 2023

Makes my life easier

What do you like best about the product?

I really love the transcription feature on UT. By having a transcript, I'm able to download multiple interviews and then search for key words. This really helps me identify commonalities and makes sensemaking much quicker.

What do you dislike about the product?

I don't often use the sentiment analysis feature. It's not useful for my purposes.

What problems is the product solving and how is that benefiting you?

Concept testing. By speaking directly to the customer we are able to decide the best path forward.

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Media & entertainment

Global

United States

May 16, 2023

A competitive and essential tool

What do you like best about the product?

UserTesting.com is essential to my day to day as a researcher. Feedback is immediate. Participants are professional and enthusiastic. Replacement sessions are immediate when needed, The UX of the program itself is well streamlined.

What do you dislike about the product?

Adjusting test question order and steps can be tedious. Screeners are not conditional. Recruits outside of the US are a bit difficult. Market consolidation provides few alternatives to UserTesting.com, recent business moves of course contributing.

What problems is the product solving and how is that benefiting you?

Preference testing for Product Design concepts. Validation of simple to complex prototypes. Uncovering usability issues. Word clouds and 5-second tests. A vs B concept comparisons.

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Verified User in Financial Services

Financial services

Enterprise

May 16, 2023

Helpful for all your research needs

What do you like best about the product?

Setting up a test: Easy and intuitive. Did not take long to learn how to set up the test and I love that I'm able to review my test before launching. Reviewing videos: The notes section on the right panel made it easy to annotate certain sections of the video to help with analysis later on.

What do you dislike about the product?

I had some trouble launching my test on web from mobile because the audience has limited edit options compared to when you're setting it up. I would love if I'm able to have as much editing capabilities while in the middle of a launch or if I can somehow pause everything and make edits.

What problems is the product solving and how is that benefiting you?

It helps untangle insights into how a particular experience or product performs and how users interact. These insights allow us to optimize the product before launching or informing fixes.

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Verified User in Computer Software

Technology

Global

May 16, 2023

An essential user research tool

What do you like best about the product?

- quick recruitment times for most basic audiences - simple interface to launch tests and teach others how to use - recorded feedback that can be accessed whenever needed - highlight reels and clip-making help to show participant feedback in presentations

What do you dislike about the product?

- inviting stakeholders to moderated sessions is a pain if they don't have an account already. Currently I need to get into the Zoom meeting first and then invite from there - the multiple ways in which you can join a moderated test are confusing since going into the study and clicking to join the session works much better (for me) compared to joining via the notifications that appear on the dashboard - it's frustrating to have no idea why a screener might not be working by myself. Needing to ask UserTesting support to help wastes time on both of our ends - lack of support for quantitative methods is frustrating. Sometimes all that's needed is a simple click heat map

What problems is the product solving and how is that benefiting you?

- it solves our issues with recruitment, where we are able to launch quick tests without having to worry about most of the logistics of testing - quick recruitment times help get feedback fast

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Verified User in Information Technology and Services

Technology

Global

May 16, 2023

Intuitive, easy learn, easy to do analysis.

What do you like best about the product?

Intuitive, works well for my tasks and research questions.

What do you dislike about the product?

Not completely confident in the audience sometimes. They dont take their tasks very seriously all the time

What problems is the product solving and how is that benefiting you?

Feedback on early screens and short flows. Helping PM figure out what concepts and features they need to include in their specs

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Food & beverage

Global

United States

May 15, 2023

Super Easy and Fast to Use

What do you like best about the product?

UT makes research really fast and easy. I can save screener templates, which makes the set up take less than 5 minutes. I also appreciate that UT handles all the scheduling for me and I don't have to remember to hit record. It's genuinely so easy.

What do you dislike about the product?

I wish I could flag quotes as I am interviewing people so I can go back and have those moments saved to export into a highlight reel very easily. I also wish the transcripts were searchable within a project, across interviews so that I could find keywords more easily.

What problems is the product solving and how is that benefiting you?

reliably and quickly recruiting users scheduling interviews managing and analyzing clips saves me a lot of time and effort

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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