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4.25/5

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Verified Reviewer

Financial services

GlobalCanada

December 7, 2023

Trusted usability companion

Use Cases and Deployment Scope:

We use UserZoom, recently acquired by UserTesting. It's an efficient tool for completing concept tests and usability tests quickly and effectively - completely removes lengthy participant recruitment processes.

Likelihood to Recommend:

Best suited for task analysis and traditional usability testingLess appropriate for discovery research, open-ended research and interviewing (even when opting to do a moderated study, the quality really depends on the panel you are looking for)

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Verified User in Computer Software

Technology

Mid-MarketUnited States

December 6, 2023

A solid testing platform

What do you like best about the product?

Very easy user interface and a large panel of testers

What do you dislike about the product?

The price is a bit steep for small businesses

What problems is the product solving and how is that benefiting you?

Which choices are best for us to make in developing our products and features

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Verified User in Financial Services

Financial services

GlobalCanada

December 6, 2023

User research efficiency partner

What do you like best about the product?

- Recruitment of users is a pain point for me, and UserZoom (now part of UserTesting) enables us to complete it quickly and easily - Training modules were easy to understand and prepared me to use it well - Clip creation and recordings are impactful illustrators

What do you dislike about the product?

- Panel can be hit or miss, depending on need - Branching logic and coded questions for screeners can be manual and repetitive

What problems is the product solving and how is that benefiting you?

Access to user feedback in this way helps speed up our concepting work. Our UX design partners also are able to make adjustments and iterate quickly in a way that was not possible in my previous org where we manually scheduled and carried out usability tests - the timing involved just doesnt work.

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Nicole Hall

UX / User Research LeadTechnology

EnterpriseUnited States

October 25, 2023

Good but could be improved

What do you like best about the product?

-Industry standard -Great sentiment analysis -Pretty decent team management -Pretty easy to clip videos

What do you dislike about the product?

-Surprisingly difficult to learn -Does not allow you to preview tests as they show to participants

What problems is the product solving and how is that benefiting you?

It allows us to test our product and incorporate user feedback. The custom screeners are great for our niche software.

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Louise Ford

Technology

Small business or StartupUnited Kingdom

October 25, 2023

Expensive for a small enterprise with a wide audience

What do you like best about the product?

The panel is very big and it's a quick turnaround for results. The transcripts are great time saver along with making highlight reels from multiple projects.

What do you dislike about the product?

The pricing structure is confusing and I felt misled with the offering. The credit ran out 3 months before the contract and there was no negotiation as to how many credits would be suitable for a small company, therefore spent way more than what we had the year before on the unlimited plan.

What problems is the product solving and how is that benefiting you?

Reaching users from Europe and US market

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Verified User in Computer Software

Technology

GlobalUnited States

August 30, 2023

Many tools, many resources, much success

What do you like best about the product?

You're supported every step of the way. Articles, training, monthly check-ins, Power Sessions, UserTesting University, etc. It's like they WANT you to succeed. :D

What do you dislike about the product?

Some of the wording on questions or interfaces can be a little confusing, and some elements not so intuitive. There's a learning curve involved for sure, but you can feel like an expert once you nail it.

What problems is the product solving and how is that benefiting you?

It solves the difficulty of finding and scheduling small numbers of our VERY niche customers very quickly! If we need huge numbers, we have other resources, but for the little bunches of feedback that we seek often, UserTesting helps recruit, run, and analyze wonderfully.

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Qian Yi

User Experience ResearcherHealthcare

Mid-MarketUnited States

August 30, 2023

Great premiere support

What do you like best about the product?

Premiere support and unmoderated tests. Responsive

What do you dislike about the product?

Recruitment sometimes can get fraud participants

What problems is the product solving and how is that benefiting you?

Provide a tool to recruit research and store data

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Verified User in Insurance

CX Research ManagerFinancial services

Mid-MarketUnited States

August 30, 2023

Getting great feedback

What do you like best about the product?

Their primier support team and templates are great!

What do you dislike about the product?

Recruitment can sometimes be hard and sometimes the people are not the right ones

What problems is the product solving and how is that benefiting you?

Reaching the right users in a easy and fast manner. I don't have to meet users in person to conduct interviews

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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