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4.25/5

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Verified User in Financial Services

Financial services

Enterprise

May 10, 2023

Sr UX Research Specialist

What do you like best about the product?

It's pretty easy and fast to get responses from the panel. I can easily assign previous testers to new panels to use them again. And I love the functionality specific to reviewing user test videos (e.g., live transcript, notes, sentiment, etc.).

What do you dislike about the product?

The interface makes it extremely difficult to search for previous tests or, at the least, organize them. Enhanced testing features like Card Sorting lack useful quantitative analytics. It's not easy to download or export raw data from tests. Overall, the experience of using a screened panel is excellent, but the actual interface and functionality for researchers are ironically severely lacking.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to get feedback on our design concepts in the ideation phase. We use it to get valuable feedback on functionality, visual aesthetic, information architecture, and usability. We also use it during discovery to gain insight into sentiment, mental models, and potential pain points. These are all things we cannot easily get from our actual client pool due to legal restrictions.

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Verified User in Automotive

Automotive

Small business or Startup

May 10, 2023

Simple to use, very intuitive

What do you like best about the product?

Clip selection is straghtforward and efficient

What do you dislike about the product?

Hoping to expand the pool of participants to be more inclusive (I know they are working on this)

What problems is the product solving and how is that benefiting you?

The easy selection of participants allows me to test prototypes and to get rich feedback

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Christine Daniels

Gaming

Small business or Startup

United States

May 10, 2023

Great user base and design, but needs a bit of help for mobile gaming

What do you like best about the product?

Really fast response time, ease of replacing user sessions, annotations, and a nice interface. A very good tool for a lot of user testing needs.

What do you dislike about the product?

Mobile testing, especially for mobile games, was really difficult for a lot of people. Because it's in landscape view, a lot of people didn't like the overlay as it made it quite difficult to both see the screen and do tasks at the same time. Having a completely separate screen for questions would be better than the overlay.

What problems is the product solving and how is that benefiting you?

I am a team of one, so User Testing solves the problem of scaling my time and abilities to adequately test while not making it a full-time job for me. It also recruits very good users.

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Verified User in Higher Education

Consumer Insights Researcher

Education

Global

May 10, 2023

Easy to use qualitative platform

What do you like best about the product?

UserTesting's platform is very user-friendly! Programming a study is very intuitive and efficient, even for those brand new to the platform. Their Knowledgebase is also a very helpful resource for writing and launching studies so the entire platform feels like a one-stop shop for conducting user research.

What do you dislike about the product?

Screener capabilities using the demographic data collected by the platform are rather limited. For example, it would be really nice to have more flexibility in the household income brackets as the platform only allows you to set $20k intervals by default. It would also be helpful to be able to exclude past participants of specific tests vs. past ten tests launched as to provide researchers greater reassurance about audience overlap.

What problems is the product solving and how is that benefiting you?

UserTesting is helping my organization resolve pain points on our website, allowing us to refine content, language, and navigation to be closer to user expectations and thus improve conversion rates.

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Verified User in Telecommunications

Media & entertainment

Mid-Market

May 10, 2023

UserTesting is one of the most powerful tools I use

What do you like best about the product?

I really love how quickly I am able to recruit participants and complete an tests, surveys, or interviews that I need. It's also incredibly easy to filter out/find the right participant for my study. UT is also great at replacing any participants if they weren't too helpful, or didn't show up.

What do you dislike about the product?

Not everyone is on UserTesting so sometimes you get a biased pool of participants. Sometimes I need some higher ranking and higher salary people, but its difficult to recruit.

What problems is the product solving and how is that benefiting you?

Usertesting solves the problem of testing with impartial users and getting general feedback on designs, and better understanding of general user behavior. It benefits me because participants understand the expectation and level of feedback that I am looking for. It makes it much easier compared to interviewing a customer who may talk about different topics or uncomfortable with elaboration.

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Verified User in Financial Services

Director, Retirement Income Solutions and Experience

Financial services

Global

May 10, 2023

VEry easy to setup and use. Prompt repsonses received to glean insights.

What do you like best about the product?

Settting up te test / study was very easy.Received responses very quickly to help us gain menaingful insights.

What do you dislike about the product?

There is nothing I've disliked.It was really easy to use.

What problems is the product solving and how is that benefiting you?

Helping us define the right problem to solve for our target demographic.

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Verified User in Hospital & Health Care

Healthcare

Enterprise

May 10, 2023

Quick, easy access to a variety of user types

What do you like best about the product?

I've been using UserTesting for several years as they are a vital part of my research process. What makes UserTesting stand out is its ability to recruit niche audiences within a quick timeframe. I can get user feedback on concepts within a few days, which is extremely helpful when moving quickly alongside my product partners.

What do you dislike about the product?

There is not much that I dislike about UserTesting. Sometimes, the participants in my tests are not who they say they are or don't articulate things well, but this is not super common, and the platform replaces these participants for you at no charge.

What problems is the product solving and how is that benefiting you?

UserTesting helps us solve a common recruiting challenge of finding our target audience due their extensive panel of users. This helps speed up the timelines of our research projects compared to other recruiting tools we have.

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Verified User in Hospital & Health Care

UX Researcher

Healthcare

Global

May 10, 2023

UserTesting is Efficient enough

What do you like best about the product?

UserTesting is efficient enough to get the job done. I like that you can create a screener and save as a template. I like the availability of transcription, which is always helpful in gathering insights quickly

What do you dislike about the product?

Technical issues arise too often than not with UserTesting. It sometimes seems like there are too many parts that sometimes allow for slow responses in the website. Sound issues, screen sharing problems are common encounters.

What problems is the product solving and how is that benefiting you?

userTesting makes it easy to reach a broad range of users quickly and complete interviews and other research methods quickly. The recruiting time is quite fast, which makes it easy to get work done as soon as test is ready.

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FEATURED REVIEW

Verified User in Internet

Director of Product Management

Technology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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