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Verified User in Real Estate

Real estate

GlobalUnited States

July 27, 2023

UT helps me run qual tests as part of my role as a UXR.

What do you like best about the product?

It's easy...when you remember how the site works. There may be several months between my uses of UT, and I find myself having to-relearn how to set up a test. That part always takes a while, but once I figure out how to set up the kind of research I need at that time, it's a breeze.

What do you dislike about the product?

It's not like riding a bike. You have to learn and implement work arounds. For example, the live tests only give you around 25 users each. I was having technical issues recently, and several of the sessions were not useful, which reduced my sample size unless I was willing to create another, identical test to run more participants. I figured out how to 'report a problem' and was allowed to request replacement sessions. This was a great feature, but I had to stumble to it.

What problems is the product solving and how is that benefiting you?

It allows me to connect with customers to better understand their experiences with our site and app.

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Bruna Alves Maia

UX Research MentorHealth & fitness

Mid-MarketPortugal

July 21, 2023

Product research at scale with User Testing!

What do you like best about the product?

User Testing enabled our team to run different types of valuable tests in the early stages of product development because of its intuitive test builder and the large pannel of testers

What do you dislike about the product?

There are some limitations with testing within our own audience since the templates are not so customizable and the integration with our data lake is not possible yet

What problems is the product solving and how is that benefiting you?

UserTesting is supporting our design strategy because it allows us to test with real people in the early stages of product development so we can anticipate usability issues and improve it before it goes live to our users. We can also better understand consumer behavior with in-depth exploratory research when we don't have yet a prototype.

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Verified User in Design

Media & entertainment

Small business or StartupUnited States

July 20, 2023

UserTesting is the best

What do you like best about the product?

The speed in which I, as a designer, can receive feedback is amazing. It enables myself and my team to iterate on the work so quick and results in being able to deliver a great product to our user base.

What do you dislike about the product?

There are no downsides to UserTesting. I've advocated for it's use in the past three companies I've worked at.

What problems is the product solving and how is that benefiting you?

This tool helps us understand our customers and recieve valuable feedback. We are able to utilize UserTesting in both product and marketing initiatives. It helps us to build experiences that our customers love. This tool validates our work quickly, helps us to pin point any UX flaws, and allows us to gather invaluable feedback which positively impacts our roadmap. My team and I wouldn't be able to do our jobs nearly as well without UserTesting.

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Verified User in Financial Services

UX ResearcherFinancial services

Mid-MarketCanada

July 20, 2023

Advanced User

What do you like best about the product?

I like the following functionalities the best: - ability to source a large spectrum of target audiences even very niche ones - sentiment analysis - insights optimization and getting reliable insights - click heat maps (LOVE LOVE LOVE this feature!)

What do you dislike about the product?

to be honest, there are very few things to dislike about usertesting. its really efficient with reliable participant sourcing and the insights the platform develops make things for user experience researchers much much easier! I love everything about this platform!

What problems is the product solving and how is that benefiting you?

tons of user testing and usability testing. i am able to conduct hueristic studies based on all the info i gather from user testing. even the client sentiment analysis is accomplished by this platform, plus click hotspots- this really helps with tons of design aspects and understanding client behaviour and sentiment.

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Jennifer Huang

UX ResearcherEducation

Mid-MarketUnited States

July 20, 2023

Useful tool

What do you like best about the product?

What I like about the tool is that we have a direct line of contact t get changes implemented where our team would benefit. We have submitted feedback to our customer success manager and we quickly see those changes implemented.

What do you dislike about the product?

Something I dislike about User Testing is the inability to customize the bar charts or pie charts that are automatically created by UT, it would be nice to be able to change the colors so we can quickly screenshot those data visualizations and have them fit the theme or the company or product we are presenting for.

What problems is the product solving and how is that benefiting you?

We usually aim to understand customer usability issues pre an post launch of a product. We also aim to understand user sentiment and how users are liking or disliking certain features or elements that are newly implemented.

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melissa whitecotton

Financial services

Mid-MarketUnited States

July 20, 2023

Takes the subjectivity out of feedback and backs it up with data and additional feedback.

What do you like best about the product?

We enjoy reviewing the video feedback. Although some testers have brutal feedback, it also helped us move forward from the project that we thought made sense. I dont have much experience with other UX design test sights- but did recently run a test on UsabilityHub.com and liked the data recap they sent me after my initial test.

What do you dislike about the product?

I would say we often ask for a United States pool of testers only and often get testers from Canada- that may not know US products- like CDs. We also pay for a premium subscription that has a support line- which I find never pick up the phone when you need it.

What problems is the product solving and how is that benefiting you?

They are taking the subjectivity out of the feedback some may have on a design or product offer and replacing it with objective, data driven, user tested feedback.

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Jola Mika

Head of Business Systems, Procurement and PlaningConsumer products

Small business or StartupUnited Kingdom

June 2, 2023

Lear and Earn

What do you like best about the product?

Simple to use platform wheer you can help make the user experience better and learn in the same time. Easy to operate interface with very clear instructions.

What do you dislike about the product?

Sometimes platform is not responding and the testes are not valid.

What problems is the product solving and how is that benefiting you?

It helps make the applications, apps and website better eand easier to use including me.

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Verified User in Computer Software

UX/Product DesignerTechnology

Mid-MarketUnited States

May 31, 2023

User Testing is a great way to gain quick and actionable insights.

What do you like best about the product?

the amount of resources available to us is amazing. I reference the inclusive screener and test plan articles from the site a lot and they have helped my team and I bring inclusion further upstream in the research process. The test plan resources and premade templates have also streamlined our ability to quickly publish tests that get to the root of what it is we are trying to learn or validate with the design. The sales and support staff are amazing! They are also always available to chat and answer questions. The power sessions have been amazing as well.

What do you dislike about the product?

This may have more to do with my company's niche industry rather than the user testing platform itself, but when we build custom audiences, sometimes it takes a lot longer for testers to pick up a test which affects how quickly we can act on the insights. I also don't think the sentiment metrics are very reliable. A lot of my metrics indicate a "negative" sentiment but when I watch sessions, I would disagree that a reaction was negative.

What problems is the product solving and how is that benefiting you?

Speeding up time from posting a test to synthesizing insights and access to the number of testers available.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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