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4.25/5

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Verified User in Hospital & Health Care

Healthcare

EnterpriseUnited States

May 10, 2023

Quick, easy access to a variety of user types

What do you like best about the product?

I've been using UserTesting for several years as they are a vital part of my research process. What makes UserTesting stand out is its ability to recruit niche audiences within a quick timeframe. I can get user feedback on concepts within a few days, which is extremely helpful when moving quickly alongside my product partners.

What do you dislike about the product?

There is not much that I dislike about UserTesting. Sometimes, the participants in my tests are not who they say they are or don't articulate things well, but this is not super common, and the platform replaces these participants for you at no charge.

What problems is the product solving and how is that benefiting you?

UserTesting helps us solve a common recruiting challenge of finding our target audience due their extensive panel of users. This helps speed up the timelines of our research projects compared to other recruiting tools we have.

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Verified User in Hospital & Health Care

UX ResearcherHealthcare

GlobalUnited States

May 10, 2023

UserTesting is Efficient enough

What do you like best about the product?

UserTesting is efficient enough to get the job done. I like that you can create a screener and save as a template. I like the availability of transcription, which is always helpful in gathering insights quickly

What do you dislike about the product?

Technical issues arise too often than not with UserTesting. It sometimes seems like there are too many parts that sometimes allow for slow responses in the website. Sound issues, screen sharing problems are common encounters.

What problems is the product solving and how is that benefiting you?

userTesting makes it easy to reach a broad range of users quickly and complete interviews and other research methods quickly. The recruiting time is quite fast, which makes it easy to get work done as soon as test is ready.

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Verified Reviewer

GlobalUnited States

May 8, 2023

UserTesting is an amazingly helpful feedback platform

Use Cases and Deployment Scope:

I use UserTesting to help evaluate future digital experiences for the CDC website. In the past, I've used it to evaluate prototypes for the Home Depot.com. Basically UserTesting helps the organization make the right decisions before proceeding with the development and coding of the product. The scope of my use case was that it helped me pass along those right decisions back to the organization with the data received from UserTesting sessions that I conducted, moderated and unmoderated.

Likelihood to Recommend:

It is incredibly well suited when you need to get feedback on experiences or products that need quick feedback fast, also well suited when a team needs to continuously iterate and get feedback on a product. It is also well suited when a team needs to conduct discovery research and understand and define customer problems, and be able to talk to customers in real time. It is not well suited for other methodologies like surveys or paper prototyping.

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Verified Reviewer

Healthcare

GlobalUnited States

May 8, 2023

UserTesting is worth EVERY penny!

Use Cases and Deployment Scope:

We use UserTesting to get feedback from live consumers/users of our websites and products. We’ve used the available community and also done private groups with both non-moderated (self-guided) tests and moderated tests. We’ve ran tests to get feedback on website redesigns and enhancements including site architecture/structure, UI/UX, content, and style/colors. It has been immensely helpful in getting user feedback quickly and easily to drive changes.

Likelihood to Recommend:

UserTesting allows me and my team to create and complete user tests incredibly quickly and cheaply. User testing used to be incredibly expensive and time consuming and as such wasn’t completed as often as it should have been. With UserTesting, we can set up, deploy, and get results within ONE WEEK with no extra costs beyond what we pay for the service. It’s a true game changer to get voice of the customer feedback in near real-time and get feedback more often.

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Verified Reviewer

Business services

Small business or StartupUnited Kingdom

May 5, 2023

An excellent tool to assist research

Use Cases and Deployment Scope:

I use UserZoom mostly for: - Running unmoderated user testing sessions for client's websites- Gathering feedback on designs / concepts / journeys / prototypes / information architecture, like I would via UsabilityHub

Likelihood to Recommend:

It's well suited for a larger organisation that wants a tool that allows them to easily research ideas / journeys combining a few methodologies in one, that multiple teams can have access to and research without extra costs involved

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Verified Reviewer

Fashion & Apparel

EnterprisePortugal

May 5, 2023

Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback

Use Cases and Deployment Scope:

We use it mostly for unmoderated testing to see usage, workflow, and pain points encountered on our site as well as uploading interviews to create clips.

Likelihood to Recommend:

Best suited: low complexity user testing of a prototype or live site. Less appropriate: user tests that are more foundational in nature and require follow up questions, as well as testing complicated flows in prototypes because you can't course correct participants easily.

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Verified Reviewer

Media & entertainment

GlobalUnited States

May 4, 2023

UserTesting is your best research/testing solution!

Use Cases and Deployment Scope:

Our team has been leveraging usertesting.com for conducting all the unmoderated and moderated research. The tool is pretty intuitive and helps our designer able to conduct the unmoderated tests without any support. The team at usertesting.com has been immensely helpful in working with us in putting together the right set of documentation which standardizes our overall research operations. Their acquisition of UserZoom has also integrated all our userbase into one. I highly recommend usertesting.com to others! We did evaluate other tools but the quality of the product, easy integration w/Figma and their Support system makes this an absolute 10/10!

Likelihood to Recommend:

Best suited for researchers to conduct moderated tests and UX designers to conduct unmoderated tests! Not suited for diary studies!

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Ken Claassen

Product Strategist Technology

Small business or StartupUnited States

April 12, 2023

Good Access to Reviewers but Awful Execution

What do you like best about the product?

The best thing about User Testing is how easy it is to find people to interview with. It is extremely easy to do and convenient

What do you dislike about the product?

The worst thing about User Testing is how limited it is, If you want to test a design it's not good. You are better off using Maze. The biggest issue I have is how awful the customer support is. User Testing is saving money by using an Ada Chat bot for when you need help. If you were to ask this ChatBot for assistance it will recommend articles and if you ask for a human it completely flips out. Maybe it will give you contact info maybe it won't Well suppose it does give you contact info like a PhoneNumber (Noone from user testing is avail for Live Chat) well the PhoneNumber just routes to a voicemail saying Tech Support will reach back out. Okay well then let's try email! This is a real tracript: Me: Contact Support Bot: You can use the following options to reach the Support Team: [Blank??] Me: Send an Email Bot: Do you need any further assistance? This is honestly the worst SaaS experience I have ever witnessed when it comes to needing help which you will need at some point

What problems is the product solving and how is that benefiting you?

Access to people to do research with who I would not have the time or resources to find otherwise. It helps me save time with the organizing part of my life and job

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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