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4.25/5

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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Heather Aufderhar

Freelance

Small business or StartupUnited States

March 1, 2023

Most reliable there is

Use Cases and Deployment Scope:

I use it to make monthly income. This is one of the best reliable money avenues in my freelance position. I can rely on this company to deposit the income without having to chase them down nor cresting an invoice.

Likelihood to Recommend:

They are understanding when it comes to missing scheduled appointments and customer service understands my concerns

Posted on

Verified User in Computer Software

User Experience LeadTechnology

Mid-Market

January 26, 2023

UserTesting for UX Research

What do you like best about the product?

It was easy to select the demographic criteria, set up a screener, and launch a study to get feedback on our product from either actual users or users who fit the demographic of our users.

What do you dislike about the product?

I would like to know where users are getting rejected on the screener and be able to adjust the questions to get enough participants for each study. Sometimes it's hard to right the participant that fits our demographic or find actual users.

What problems is the product solving and how is that benefiting you?

UserTesting helps us test out prototypes for our product or new features for our product before we build them. This ensures that not only can users use our product and it meets their needs, but we don't waste time making the wrong thing to spend dev time and money fixing it later.

Posted on

Verified Reviewer

Technology

Mid-MarketTurkey

January 25, 2023

UserTesting is a good source of human insights!

Use Cases and Deployment Scope:

We use UserTesting to validate product ideas, test our product's usability and iterate on product designs. UserTesting helps us see the usability issues of our product that are otherwise hard to see. We may be biased against our own product, or because we are too familiar it prevents us from seeing these issues. UserTesting also helps us minimize the time spent on usability tests as it enables us to do unmoderated tests with the demographic of our choice.

Likelihood to Recommend:

UserTesting is ideal for big companies that work in an agile setting. If you are working in a fast paces environment and need to get some insights fast, UserTesting helps a lot. If you are creative, and know how to ask questions, you would be surprised how fast UserTesting starts to show its value. We are a small team and we try to minimize our work load as much as we can by optimizing our research operations, so making unmoderated tests are very important to us. If you are a small company with limited resources though, it might be expensive. Then, buying multiple tools that cover different areas might actually become more affordable.

It is good tool to talk to customers of a competitor products and understand the strength and weaknessesConduct exploratory research to learn what potential users will need or how to improve a current productConduct usability studies and short studied to test certain design ideas and prototypes before commiting to the idea

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or Startup

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

What do you dislike about the product?

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

Posted on