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4.25/5

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Verified User in Information Technology and Services

Product Research CoordinatorTechnology

EnterpriseUnited States

November 2, 2022

New and Excited to Join UserTesting but Finding the Need to Overcome Some Challenges

What do you like best about the product?

I really love how user friendly the site is and the support network that comes with the platform. There are a lot of useful tools available from creation of the study, conducting the study and analyzing the results. The company is constantly thinking of new ways to improve the experience of the platform and make it easier to do research for our company.

What do you dislike about the product?

The way that the studies are ran are based on voice and video recordings and screen capture. While this is a plethora of information, it has limited some aspects such as accessibility with participants that are hard to reach (higher-ups in our client's network). It also makes it hard to get quanitative data. We are eagerly learning the platform and are looking to establish a B2B strategy as it seems to be geared toward B2C.

What problems is the product solving and how is that benefiting you?

UserTesting is providing a standardized solution to collect user research. Not only does it open up the opportunity to collect valuable insights, but to create some standardization. Moreover, it helps provide guidance to those who are new to user research.

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Verified User in Apparel & Fashion

User Experience ResearcherFashion & Apparel

Mid-MarketUnited States

October 23, 2022

Quick user feedback, lots of functions, great support

What do you like best about the product?

UserTesting makes research quick and easy, especially when targetting US contributors. The platform has many functions to help increase efficiency and I absolutely love the live chat support. They are super quick and have always been able to solve my problem within minutes!

What do you dislike about the product?

The European contributor pools need to be expanded to fully capitalize on all the functions that UserTesting offers. If I cannot recruit enough participants, I cannot use all the cool functions

What problems is the product solving and how is that benefiting you?

We are able to reach contributors from across the country and abroad, it enables remote testing during the pandemic, and saves us time on recruiting and administrative tasks

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anna bradley

Sr ux researcherConsumer products

Mid-MarketUnited States

October 19, 2022

Use UserTesting to make your design practice truly design first

What do you like best about the product?

User testing has by far the best panel out there

What do you dislike about the product?

Sometimes user testing doesn't feel like they have user tested their own software

What problems is the product solving and how is that benefiting you?

Sourcing study participants is by far my biggest problems and user testing solves that with their excellent panel

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Verified User in Consumer Electronics

Faculty | Computer Graphic Technology - User ExperienceConsumer products

Mid-MarketUnited States

October 19, 2022

Great experience, many new features added and quickly finding participants!

What do you like best about the product?

UserTesting.com offers an intuitive platform for gathering valuable user feedback through remote usability testing, providing insightful insights for enhancing digital experiences. Its user-friendly interface and robust features, making it effortless to conduct comprehensive usability tests and gain valuable insights for improving digital products. Recently UserTesting added new features such as the AI (Generate Summary) and the surveys

What do you dislike about the product?

UserTesting added survey features, would like to see more improvements, such as adding logic

What problems is the product solving and how is that benefiting you?

Unmoderated usability studies helped me solved issues and save time doing that. Offers different methods such as Card Sort, A/B test, five seconds test. Conducting live conversation that helped us learning more from users and do exploratory research. Live conversation was helpful to schedule sessions, generate link and share with customers to participate

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Verified User in Computer & Network Security

UX DesignerSecurity

GlobalUnited States

October 19, 2022

Experience with the tool

What do you like best about the product?

Liked the tools and smart tag feature and create clips

What do you dislike about the product?

Nothing so far to complain, good experience

What problems is the product solving and how is that benefiting you?

Help me get instant customer feedback and video of user interviews

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Kevin Bergen

UX Researcher IIFinancial services

Mid-MarketUnited States

October 19, 2022

Long-time customer of UserTesting - still very happy

What do you like best about the product?

Extremely sleek looking and easy to navigate UI - emphasis on discoverability and ample cognitive affordances to allow non-research professionals to launch studies that glean meaningful insights. The engaged user community, dedicated support, and fantastic gamification of learning UX Research in UT University/Community are all things that will keep me a strong promoter of UserTesting.

What do you dislike about the product?

More users who are clearly not fitting the demographics they set on their profiles are slipping through into studies regardless of the amount or quality of screener requirements set. This is a struggle that all companies with a participant databases deal with.

What problems is the product solving and how is that benefiting you?

The need to speak to participants that could be customers of my company/company competitors - sometimes broadly and sometimes a very specific subgroup. UT Allows us to show potential users current designs to address any usability issues or areas of improvement to allow for constant user-focused improvements and to save the company time and money by testing new designs before they are launched to ensure they are as user-focused and user-friendly as possible.

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Diana Kourbo

Staff Product DesignerEducation

EnterpriseUnited States

October 18, 2022

I can't imagine doing my job without it

What do you like best about the product?

The speed at which I can set up tests and review the feedback

What do you dislike about the product?

Lack of an inclusive network,or a group of people who are neurodiverse or have disability issues and sign up for user testing and self identify

What problems is the product solving and how is that benefiting you?

It helps our team narrow down if we're solving the customer problem in a beneficial way or if we're way off mark

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Charlotte Moore

UX ResearcherTechnology

Mid-MarketUnited States

October 18, 2022

Supports scaling and accelerating research for a small research org

What do you like best about the product?

I work on a team of 2 researchers for a B2B company. It used to be incredibly difficult for us to recruit end users of our product, but UT has really sped up and helped with that process. It has also helped us speed up getting insights on prototypes by making use of the unmoderated testing function. I love how flexible UT.com is and have used it for a variety of methods, even using it to run a Diary Study. They also have incredible support and resources

What do you dislike about the product?

Recruiting specific B2B profiles can be hard. I also find that there are often some fraudulent participants in tests, however UT.com does a great job of replacing the session or refunding your credits if the quality of the insight is not what you need it to be. I wish I could have a bit more visibility into who's taking the screener and those that are close matches, if not 100% matches.

What problems is the product solving and how is that benefiting you?

UserTesting is solving the problem of recruitment and synthesizing live sessions into insights. It has helped us as a small team increase the number of requests we can handle and has freed up our time for more in-depth studies while we can rely on UT.com to help us get great usability insights from their unmoderated capabilities.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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