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4.2/5

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Verified User in Building Materials

UX ResearcherReal estate

Mid-MarketUnited States

October 18, 2022

Easy to use, delivers great results

What do you like best about the product?

I love how easy it is to create and edit a test. The results come back so fast and allows the project to stay on track.

What do you dislike about the product?

Sometimes we have really small target audience and can be hard to find end users.

What problems is the product solving and how is that benefiting you?

It is ensuring we get customer insights before launching a product or solution. This saves us time once the product is launched.

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Verified User in Higher Education

Co Founder & DirectorEducation

EnterpriseUnited States

October 14, 2022

Flexible tool for market research

What do you like best about the product?

The platform is effective for evaluative and generative research. It has the flexibility to be used for multiple styles of research. It is also an excellent tool for democratizing research activities around a larger organization.

What do you dislike about the product?

The automated semantic analysis and video clipping is useful, but has a long way to go. I still prefer using the tool in combination with a specialized analysis workspace. But for many applications/contexts, it could certainly be an end to end solution.

What problems is the product solving and how is that benefiting you?

Connecting with end users and quickly getting their responses in unmoderated asynchronous manners.

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Verified Reviewer

GlobalUnited Kingdom

October 11, 2022

Handy quick decision making tool

Use Cases and Deployment Scope:

I am a UX Designer at a local transportation company where we offer both local bus service and city-to-city coach throughout the UK. Customers can purchase tickets easily through our app and website therefore it is vital that we ensure our platforms are user-friendly. I have been with UserTesting for over a year and I usually use it to conduct unmoderated tasks where the participants will complete tasks on the functional prototype and give their genuine feedback.

Likelihood to Recommend:

For people who have zero experience when it comes to designing a usability test, the UserTesting platform will be a good start as it is beginner friendly. UserTesting platform is quick to learn how the platform works as the interface is minimal, it also provides courses where they give walk new users through the features. However, when it comes to asking the right questions to get a genuine reaction from the participants, new users should learn how to avoid steering participants in a certain direction, causing them to give biased answers.

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Zaina Aljallad

UX ResearcherTechnology

GlobalUnited States

October 10, 2022

UT has been an invaluable resource to our team

What do you like best about the product?

UT has not only made it easy to recruit participants from all over the world - they have also eliminated users not paying attention to surveys / questions etc. Users on UT are invested in helping us make the best products.

What do you dislike about the product?

There are a few small changes such as the ability to edit a test after launching it (i.e., editing filters) however this is a very small request for a platform that allows so much flexibility

What problems is the product solving and how is that benefiting you?

UT has helped me test designs fast and efficiently with real potential users. This has been a great benefit that has improved many of our products

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Erika Weber

Sr. Specialist User Strategy and ResearchConsumer products

EnterpriseUnited States

September 22, 2022

Meaningful Consumer Insights

What do you like best about the product?

UserTesting gives me the ability to field meaningful tests, with consumers we need and gain valuable insights that enable us to create experiences for users. UserTesting makes it easy compared to other products with an amazing support and education team unlike anything else.

What do you dislike about the product?

The only recommendation I would give to UserTesting is to continue testing and improving the platform based on consumer feedback. Over the years they have made amazing changes to make the experience even better for users.

What problems is the product solving and how is that benefiting you?

UserTesting is allowing us to test quickly with consumers and make changes that would typically take us months to identify and change. This has improved our business products and user reviews substantially since beginning to use this tool.

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Demet Efe

Junior User ResearcherTechnology

Small business or StartupTurkey

September 21, 2022

I like to think of UserTesting as an asset

What do you like best about the product?

It's a very flexible product. We don't have to do only usability tests, if there is a problem we cannot solve using other methods, chances are UserTesting probably suggests a solution. Recently we used it to replicate a bug we could not replicate on our end. UserTesting can be a powerful tool if you are creative.

What do you dislike about the product?

I wish there were more flexibilty on editing test plan after launching tests. As we have to redo the test plan, previous ones go to waste. Also, lately there is a bug which deletes scenario or tasks before launching the test.

What problems is the product solving and how is that benefiting you?

We use UserTesting do conduct usability test, 5 seconds tests and sometimes try to understand how some bugs happen by making the user replicate them. Sometimes we edit the screener so we can get the opinions of a certain group of users.

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Verified User in Higher Education

UX StrategistEducation

Mid-MarketUnited States

September 1, 2022

Comprehensive solution for user testing

What do you like best about the product?

UserTesting's moderated user study option is a robust tool that allows you to set up and conduct tests all from the platform with the help of Zoom. The experience is seamless and makes testing super easy. I love that it helps me schedule my tests and conduct them easily before providing video recordings of the sessions where I have tools like note taking and video-clipping to help organize my data.

What do you dislike about the product?

UserTesting's unmoderated testing option is great but it doesn't compare to the option of some tools where a data analyst team synthesizes your test data for you. If you want to synthesize the data yourself then UserTesting has a great platform to help you do that, but I find that this process is very time-consuming and I'd rather opt for solutions where a team will do this for me.

What problems is the product solving and how is that benefiting you?

UserTesting solves the problem of needing various tools and equipment for user testing. Everything can be done right in their platform, with the help of Zoom, to conduct both moderated and unmoderated tests. I find their platform to be more modern than other options and very easy to use.

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Verified User in Computer Software

Software Development EngineerTechnology

Small business or StartupIndia

August 10, 2022

Useful way to generate insights

What do you like best about the product?

The thing I liked the most was that each test allowed me to earn money, the amount depends on the kind of test.

What do you dislike about the product?

Sometimes, it seems to you that you are a good fit for the criteria for a particular opportunity but still might not get it.

What problems is the product solving and how is that benefiting you?

Companies can find outsiders to review their product for them, providing insights that are usually different from the existing user pool that they might have.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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