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4.2/5

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Verified User in Higher Education

UX StrategistEducation

Mid-MarketUnited States

September 1, 2022

Comprehensive solution for user testing

What do you like best about the product?

UserTesting's moderated user study option is a robust tool that allows you to set up and conduct tests all from the platform with the help of Zoom. The experience is seamless and makes testing super easy. I love that it helps me schedule my tests and conduct them easily before providing video recordings of the sessions where I have tools like note taking and video-clipping to help organize my data.

What do you dislike about the product?

UserTesting's unmoderated testing option is great but it doesn't compare to the option of some tools where a data analyst team synthesizes your test data for you. If you want to synthesize the data yourself then UserTesting has a great platform to help you do that, but I find that this process is very time-consuming and I'd rather opt for solutions where a team will do this for me.

What problems is the product solving and how is that benefiting you?

UserTesting solves the problem of needing various tools and equipment for user testing. Everything can be done right in their platform, with the help of Zoom, to conduct both moderated and unmoderated tests. I find their platform to be more modern than other options and very easy to use.

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Verified User in Computer Software

Software Development EngineerTechnology

Small business or StartupIndia

August 10, 2022

Useful way to generate insights

What do you like best about the product?

The thing I liked the most was that each test allowed me to earn money, the amount depends on the kind of test.

What do you dislike about the product?

Sometimes, it seems to you that you are a good fit for the criteria for a particular opportunity but still might not get it.

What problems is the product solving and how is that benefiting you?

Companies can find outsiders to review their product for them, providing insights that are usually different from the existing user pool that they might have.

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Lorena Maceratesi

UX consultantBusiness services

Small business or StartupArgentina

August 9, 2022

Good Platform to run unmoderated test with user.

What do you like best about the product?

It`s a great tool to run unmoderated tests. This platform allows taking metrics, and task times. The user videos have good quality. The testing setup is easy to do and very fast, if you know about user testing.

What do you dislike about the product?

There are two things that I dislike. The first one it's a very expensive platform for Latinamericans companies. The other is the platform doesn't have Spanish speakers users.

What problems is the product solving and how is that benefiting you?

The main problem is the recruitment of the users. Another problem that solves me is the gathering of the information for the tests. The reports are very easy to understand and share with the stakeholders.

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Verified User in Retail

Product LeadRetail & ecommerce

GlobalIndia

August 9, 2022

Intutive and simple

What do you like best about the product?

Platform has good set of users whose insights are much valuable while performing research

What do you dislike about the product?

Inability to perform A/B testing of prototypes - It sometimes doesnt provide quantitative insights required for Product managers directly in required format

What problems is the product solving and how is that benefiting you?

Generate insights from end users by testing various prototypes

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Jeannie Voirin-Gerde

Sr UX/UI DesignerRetail & ecommerce

Mid-MarketUnited States

August 8, 2022

UserTesting is an amazing platform with amazing customer support.

What do you like best about the product?

I've been using the platform for almost two years now and it's been an amazing tool and resource to have. The platform is intuitive, always improving, and best of all finds users relevant to our customer base very quickly.

What do you dislike about the product?

There is little I dislike about the platform but the cost is definitely a premium. Overall I feel we are getting our money's worth.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to work directly with our users to validate UX and design concepts, test features, and understand our customers at a much deeper level.

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Kimberly Taylor

ALPHA Mentor

Small business or StartupUnited States

August 5, 2022

Great way to earn extra cash!

What do you like best about the product?

I love that this is an easy income earned from home! Each test taken allows you to earn no less than $10. Sometimes you can make up to $60 depending upon whether the test involves a video chat with applicable personnel.

What do you dislike about the product?

Opportunities are only offered if you qualify based on their criteria and what you do for a living. Each user is directed to complete assessments to see if they qualify for a test. I feel as though individuals in IT or other high-demand areas have greater access to tests.

What problems is the product solving and how is that benefiting you?

User testing allows other companies to see how efficient and effective their websites are. We review how user-friendly each site is and give input as to what could be done better.

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Verified User in Internet

Social media manager at Argasia EducationTechnology

Small business or StartupIndia

August 5, 2022

Earn Rewards with your feedback

What do you like best about the product?

The best thing I like about Usertesting is that we just have to open its website on our computer and whenever any test comes it just makes a sound to let us know that we can take a test which is great. Also it pays the amount in our Paypal account in 7 days which makes it the best platform.

What do you dislike about the product?

- Many times we can not open our computer for the whole day just to wait for any test/ study to arrive, usertesting should also send emails to use whenever any test or study arrive which will save our time because then we don't have to checkthe dashboard of usertesting every few minutes.

What problems is the product solving and how is that benefiting you?

Whenever we give a test/ study in usertesting we are eligible for a monetary reward which is later on credited to our bank account with help of PayPal. With Usertesing we help business to make their product or service better for their consumer.

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Jonathan White

Senior Design ResearcherFinancial services

EnterpriseUnited Kingdom

June 22, 2022

Great insights, delivering great value at great speed

What do you like best about the product?

So you want insights and you want them fast, UserTesting can do that. If you want unmoderated and moderated options, UserTesting can do that too. If you want something that you can use alongside your existing tooling, guess what, UserTesting can do that. It's a one-stop shop in the best possible way. Is it cheap, not particularly; but you get what you pay for, and in this case you get quality.

What do you dislike about the product?

No matter how hard you try, occasionally you'll get a bad egg come through. Is that UserTesting's fault? No, but it's still frustrating! I suppose I could be that guy and say that I would like a dark mode, maybe there is one and I just haven't seen it?

What problems is the product solving and how is that benefiting you?

I've used UserTesting in three of the four companies I've worked with, and I've been using the tool since before the pandemic. During the lockdowns it came into it's own with the ability to connect to people anywhere and at any time. This has proved valuable even when we are able now to get out to places that were previously blocked off from us.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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