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4.2/5

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843 of 843 Total Reviews

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Lorena Maceratesi

UX consultantBusiness services

Small business or StartupArgentina

August 9, 2022

Good Platform to run unmoderated test with user.

What do you like best about the product?

It`s a great tool to run unmoderated tests. This platform allows taking metrics, and task times. The user videos have good quality. The testing setup is easy to do and very fast, if you know about user testing.

What do you dislike about the product?

There are two things that I dislike. The first one it's a very expensive platform for Latinamericans companies. The other is the platform doesn't have Spanish speakers users.

What problems is the product solving and how is that benefiting you?

The main problem is the recruitment of the users. Another problem that solves me is the gathering of the information for the tests. The reports are very easy to understand and share with the stakeholders.

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Verified User in Retail

Product LeadRetail & ecommerce

GlobalIndia

August 9, 2022

Intutive and simple

What do you like best about the product?

Platform has good set of users whose insights are much valuable while performing research

What do you dislike about the product?

Inability to perform A/B testing of prototypes - It sometimes doesnt provide quantitative insights required for Product managers directly in required format

What problems is the product solving and how is that benefiting you?

Generate insights from end users by testing various prototypes

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Jeannie Voirin-Gerde

Sr UX/UI DesignerRetail & ecommerce

Mid-MarketUnited States

August 8, 2022

UserTesting is an amazing platform with amazing customer support.

What do you like best about the product?

I've been using the platform for almost two years now and it's been an amazing tool and resource to have. The platform is intuitive, always improving, and best of all finds users relevant to our customer base very quickly.

What do you dislike about the product?

There is little I dislike about the platform but the cost is definitely a premium. Overall I feel we are getting our money's worth.

What problems is the product solving and how is that benefiting you?

UserTesting allows us to work directly with our users to validate UX and design concepts, test features, and understand our customers at a much deeper level.

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Kimberly Taylor

ALPHA Mentor

Small business or StartupUnited States

August 5, 2022

Great way to earn extra cash!

What do you like best about the product?

I love that this is an easy income earned from home! Each test taken allows you to earn no less than $10. Sometimes you can make up to $60 depending upon whether the test involves a video chat with applicable personnel.

What do you dislike about the product?

Opportunities are only offered if you qualify based on their criteria and what you do for a living. Each user is directed to complete assessments to see if they qualify for a test. I feel as though individuals in IT or other high-demand areas have greater access to tests.

What problems is the product solving and how is that benefiting you?

User testing allows other companies to see how efficient and effective their websites are. We review how user-friendly each site is and give input as to what could be done better.

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Verified User in Internet

Social media manager at Argasia EducationTechnology

Small business or StartupIndia

August 5, 2022

Earn Rewards with your feedback

What do you like best about the product?

The best thing I like about Usertesting is that we just have to open its website on our computer and whenever any test comes it just makes a sound to let us know that we can take a test which is great. Also it pays the amount in our Paypal account in 7 days which makes it the best platform.

What do you dislike about the product?

- Many times we can not open our computer for the whole day just to wait for any test/ study to arrive, usertesting should also send emails to use whenever any test or study arrive which will save our time because then we don't have to checkthe dashboard of usertesting every few minutes.

What problems is the product solving and how is that benefiting you?

Whenever we give a test/ study in usertesting we are eligible for a monetary reward which is later on credited to our bank account with help of PayPal. With Usertesing we help business to make their product or service better for their consumer.

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Jonathan White

Senior Design ResearcherFinancial services

EnterpriseUnited Kingdom

June 22, 2022

Great insights, delivering great value at great speed

What do you like best about the product?

So you want insights and you want them fast, UserTesting can do that. If you want unmoderated and moderated options, UserTesting can do that too. If you want something that you can use alongside your existing tooling, guess what, UserTesting can do that. It's a one-stop shop in the best possible way. Is it cheap, not particularly; but you get what you pay for, and in this case you get quality.

What do you dislike about the product?

No matter how hard you try, occasionally you'll get a bad egg come through. Is that UserTesting's fault? No, but it's still frustrating! I suppose I could be that guy and say that I would like a dark mode, maybe there is one and I just haven't seen it?

What problems is the product solving and how is that benefiting you?

I've used UserTesting in three of the four companies I've worked with, and I've been using the tool since before the pandemic. During the lockdowns it came into it's own with the ability to connect to people anywhere and at any time. This has proved valuable even when we are able now to get out to places that were previously blocked off from us.

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Alicia Chin

UX ResearcherFinancial services

GlobalCanada

June 21, 2022

Extremely easy to use - a great source of feedback

What do you like best about the product?

The admin takes care of organizing and recruiting participants for tests - canceled sessions are taken care of and rescheduled which makes my life easier. Also, I love the customizability of tests and the different type of tests I can run with ease through the platform.

What do you dislike about the product?

Cancellation emails sometimes come late and it's frustrating when participants are no shows, but there's nothing that can really be done in that case.

What problems is the product solving and how is that benefiting you?

Easily connects us to users and makes it so easy to get feedback from a specific audience. Everything is very intuitive, it's easy to filter users, and I'm able to get responses straight from the horse's mouth.

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Haritha C Mohandas

Digital Marketing ExecutiveEducation

Mid-MarketIndia

May 8, 2022

Easy way to earn pocket money with your basic english knowledge

What do you like best about the product?

I have been a contributor in usertesting since 2 years. Initially I believed it was just like all other fraud websites. But gradually I got several website and mobile application tests from usertesting. Now I am able to earn a decent amount of pocket money by just giving decent reviews or opinions for websites or mobile applications.

What do you dislike about the product?

As compared to previous usertesting platform I wasn't able to receive tests based on my demographic details. All test which I am receiving now is outside of my interests and therefore I am unable to qualify in order to proceed further.

What problems is the product solving and how is that benefiting you?

A part from earning I can improve my skills in UI UX part by reviewing websites and mobile applications from various niche. I am a beginner in UI and UX designing, so it is quite a common thing to make mistakes when it is a beginning. This platform is a great opportunity for such beginners as there is no such limitation in talking about the prototype.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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