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4.2/5

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Verified User in Financial Services

Financial services

EnterpriseUnited States

May 16, 2023

Helpful for all your research needs

What do you like best about the product?

Setting up a test: Easy and intuitive. Did not take long to learn how to set up the test and I love that I'm able to review my test before launching. Reviewing videos: The notes section on the right panel made it easy to annotate certain sections of the video to help with analysis later on.

What do you dislike about the product?

I had some trouble launching my test on web from mobile because the audience has limited edit options compared to when you're setting it up. I would love if I'm able to have as much editing capabilities while in the middle of a launch or if I can somehow pause everything and make edits.

What problems is the product solving and how is that benefiting you?

It helps untangle insights into how a particular experience or product performs and how users interact. These insights allow us to optimize the product before launching or informing fixes.

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Verified User in Computer Software

Technology

GlobalUnited States

May 16, 2023

An essential user research tool

What do you like best about the product?

- quick recruitment times for most basic audiences - simple interface to launch tests and teach others how to use - recorded feedback that can be accessed whenever needed - highlight reels and clip-making help to show participant feedback in presentations

What do you dislike about the product?

- inviting stakeholders to moderated sessions is a pain if they don't have an account already. Currently I need to get into the Zoom meeting first and then invite from there - the multiple ways in which you can join a moderated test are confusing since going into the study and clicking to join the session works much better (for me) compared to joining via the notifications that appear on the dashboard - it's frustrating to have no idea why a screener might not be working by myself. Needing to ask UserTesting support to help wastes time on both of our ends - lack of support for quantitative methods is frustrating. Sometimes all that's needed is a simple click heat map

What problems is the product solving and how is that benefiting you?

- it solves our issues with recruitment, where we are able to launch quick tests without having to worry about most of the logistics of testing - quick recruitment times help get feedback fast

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Verified User in Information Technology and Services

Technology

GlobalUnited States

May 16, 2023

Intuitive, easy learn, easy to do analysis.

What do you like best about the product?

Intuitive, works well for my tasks and research questions.

What do you dislike about the product?

Not completely confident in the audience sometimes. They dont take their tasks very seriously all the time

What problems is the product solving and how is that benefiting you?

Feedback on early screens and short flows. Helping PM figure out what concepts and features they need to include in their specs

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Food & beverage

GlobalUnited States

May 15, 2023

Super Easy and Fast to Use

What do you like best about the product?

UT makes research really fast and easy. I can save screener templates, which makes the set up take less than 5 minutes. I also appreciate that UT handles all the scheduling for me and I don't have to remember to hit record. It's genuinely so easy.

What do you dislike about the product?

I wish I could flag quotes as I am interviewing people so I can go back and have those moments saved to export into a highlight reel very easily. I also wish the transcripts were searchable within a project, across interviews so that I could find keywords more easily.

What problems is the product solving and how is that benefiting you?

reliably and quickly recruiting users scheduling interviews managing and analyzing clips saves me a lot of time and effort

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Verified Reviewer

Healthcare

EnterpriseUnited States

May 15, 2023

UserTesting helps guide teams towards quicker insights!

Use Cases and Deployment Scope:

UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams that we support. We use it for a variety of research methods from unmoderated to moderated, generative to evaluative, and more. The problems that the platform helps us solve are the ability to test our assumptions and quickly gain feedback on design concepts that influences the product decisions that our teams makes.

Likelihood to Recommend:

UserTesting is a great way to quickly gain user or customer feedback in both generative and evaluative research studies. Want to better understand who your users are but don't have time to be on moderated interviews, UserTesting can help. Want to gain early feedback on design concepts, they can help you there too.

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Verified User in Information Technology and Services

Technology

Small business or StartupNetherlands

May 15, 2023

Good experience recruiting and recieving high quality feedback

What do you like best about the product?

- Quick recruitment time - Most participants are thorough in their explainations, and trained to articulate their thinking well - video editing experience is very useful

What do you dislike about the product?

- Occasionally participants do not read instructions, do not give enough feedback, do not explain their thinking - the experience of sharing usertesting with collaborators (stakeholders without a usertesting account) could be improved

What problems is the product solving and how is that benefiting you?

Helping us to better understand how our users value our current product, how would feel about new features we are developing at the moment

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Eugene Lazovsky

Technology

Mid-MarketPoland

May 15, 2023

The easiest and fastest way to run unmoderated tests

What do you like best about the product?

I've been using the tool for unmoderated usability tests, and I must say that the UI in terms of that is super easy. And it finds good participants super quickly!

What do you dislike about the product?

There are some small UX issues. For example, the new recordings are not sorted by date, and sharing a recording with someone who doesn't have an account with UserTesting is only possible if you open the video first. But those are really small, in general, the tool is great.

What problems is the product solving and how is that benefiting you?

Running unmoderated tests to validate the prototypes of the new features before the dev team starts developing them. Also, usability evaluation of the existing product to make it better.

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Verified User in Financial Services

Financial services

EnterpriseUnited Kingdom

May 15, 2023

Good for gen pop surveys

What do you like best about the product?

I like that it's so easy to access gen pop panel if I need to do a quick survey on gen pop topics such as travel. Panel for gen pop I think is good in N.America and decent in Europe

What do you dislike about the product?

Professional respondents. Respondents who lie about their background and role just to get a survey

What problems is the product solving and how is that benefiting you?

As mentioned, when I need quick surveys from gen pop on general topics

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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