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Great platform for a researcher.
What do you like best about the product?
I've been able to put together tests quickly and get useful customer insights. The user panel is great. I can specify what characteristics I need, and also use screener questions. I'm able to get results quickly and iterate on my designs.
What do you dislike about the product?
I've been using the older version of Card sorting because it has the ability to bulk input cards. The drawback to using this is that some participants don't complete the task, or don't do it correctly. Without watching each video, it's not possible to say which participants in User testing didn't complete the task, therefore you can't ask to have a new participant replace them.
What problems is the product solving and how is that benefiting you?
Getting user feedback. We are able to do this quickly and reliably which allows us to iterate on designs/ processes and run a series of tests. This helps us to put out products which are useable and appreciated by our customers.
A comprehensive user testing tool that's only getting better.
What do you like best about the product?
First, the UI is very user-friendly and easy to learn, which is nice when going from having no user research tool to having one with many bells and whistles. Overall, I think it took a couple of tests to grasp how to use the tool and launch tests for the feedback we needed. The UT Contributor Network works just as quickly as they say - I've never had a test take longer than a few hours to get feedback unless it was one sent in a custom network. They are constantly iterating and asking for input from us which is refreshing. Anytime there is a question or need, their team quickly gets back to us. Being able to set up CX and PM partners in the tool through Knowledgebase courses has dramatically matured our practice, so now we can review their tests with them before approving for launch. UserTesting is a robust tool that I genuinely enjoy using and democratizing within my company!
What do you dislike about the product?
With the strengths come opportunities: Screeners are currently only set up to be multi-select or single-select when many times "if, then" logic would be best. It's great that they have a balanced comparison feature to ensure an even number of people who see A-tasks first vs. B-tasks. However, we have found that it would also be nice to have more versions (A, B, C, D) for simple concept testing because we have to create another version of the test to ensure we're getting balanced feedback. Lastly, it would be nice to have the ability to add or edit audiences after a test has launched to reduce the need for versions. Even seeing that the audience was changed in the test would be nice. These are all small personal nitpick things that I've noticed because I'm in the tool every day. Still, I cannot understate the difference having UserTesting has had on our UXR maturity and business overall!
What problems is the product solving and how is that benefiting you?
When our business partners or other stakeholders come to the UX team with new enhancement ideas, we can quickly set up a test evaluating competitor sites with different iterations of their idea and provide timely feedback on what direction resonated most with users and why. This quick process also helps us test if a feature is worth pursuing at all based on the user feedback we get during these evaluative tests. We provide data from concept inception, not just post-concept launch, saving the business a lot of money.
UserTesting has allowed us to become a truly research driven marketing team
What do you like best about the product?
Before User Testing it took weeks of coordination to get customer feedback, it took hours of our teams time to then do the interviews and analyse them and survey response rate was low, plus we wanted to minimise the times we had to reach out to our customers. User Testing gets us the results we need in less than 24 hours after setting up a test which means the process that took 6 weeks or more before can now take days to a week to build, run and analyse a test. Plus we speak to our target audience without constantly interrupting our customers but still have the option to leverage User Testing with our customers as well.
What do you dislike about the product?
Sometimes when we get very granular about the audience it can take the test longer to fill but in 90% of cases it's less than 24 hours
What problems is the product solving and how is that benefiting you?
Understanding our target customers, their needs, goals, frustrations and attitudes to technology
Would recommend UserTesting to any UX team!
What do you like best about the product?
The amount of features and different ways to utilize it within our UX team. It's easy to set up different methods and the results are fast.
What do you dislike about the product?
Utilizing two sets of tests (like A/B) to test designs and excluding group 1 participants so they can't see the other version or can participate in both groups. It could mess with the data results.
What problems is the product solving and how is that benefiting you?
Time management and fast result delivery. Setting up testing or interviews ourselves outside of the platform takes way more time and effort.
Valuable resource to gather members insights
What do you like best about the product?
Usertesting makes the my Researcher life very easy when it comes to provide me the necessary tools and resources (and support) to gather meaninful insights. I use a lot to conduct unmoderated usability tests and see transcriptions as I'm not English native speaker and that helped me a lot to not be limited :!
What do you dislike about the product?
Nothing to point out as a negative impact. Sometimes the network base is not that clean, but they also have good range of people available and its not always their fault because they do have a screener phase.
What problems is the product solving and how is that benefiting you?
Gather members insights, saves me time when conducting unmoderated research while in meantime i'm working on paralel in something else. Also, the metrics are really good! I love to have members videos and transcripts available. Its really easy to test in there. The platform is intuitive as well.
Usertesting is a great tool and easy for beginners
What do you like best about the product?
The simplicity of the test setup is very easy to follow. I am a beginner user of this tool and it really only took me one test set up to figure out the lay of the land. I love the drag and drop method of adding questions/filters and there really isn't anything missing from those options, everything is super helpful. I also enjoy the transcript functions and being able to jump to different sections of the recorded video. It saves me a ton of time.
What do you dislike about the product?
I will say the accuracy isn't always there. Like when it comes to the Metrics word clustering section, seems kinda random info and doesn't really help me. If I didn't watch the video, those word clusters wouldn't really help me. I wouldn't trust those word clouds/donuts without watching the video anyways because of that.
What problems is the product solving and how is that benefiting you?
I am a UX designer that also has some researching credientals. So, usertesting helps me validate my design decisions and see whether or not they are user-friendly/intuitive.
Forget about recruitment!
What do you like best about the product?
UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.
What do you dislike about the product?
It took a long time to get transcriptions in Spanish. Still, I think the transcription is not the best. I don't use UT as a source of knowledge either. It's easier to take the research results and analysis into other platforms.
What problems is the product solving and how is that benefiting you?
UserTesting solves the problem of recruitment. Thanks to UserTesting I can recruit participants from different countries around the world with the characteristics I need. Recruitment is a very difficult process for a small research team and I sometimes still struggle with that; for example, when recruiting minors for research. But not having to do the whole recruitment and reward process is a huge benefit.
I've been a customer with UT since 2013, that about says it
What do you like best about the product?
How easy and fast I can complete research studies. Two things, the customer support is great.
What do you dislike about the product?
Since I work for an international fortune 200 company there are times when I wish the contributor pool in other countries was larger.
What problems is the product solving and how is that benefiting you?
I quickly get the voice of the user to help guide the team in decision-making.
Love this tool for quick and valuable feedback
What do you like best about the product?
Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.
What do you dislike about the product?
It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.
Recommendations to others considering the product:
Take the time to speak with their support and customer representatives, they are very helpful.
What problems is the product solving and how is that benefiting you?
With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.
If your customers are always right, why not ask them?
Get fast feedback and real human insights—start now.
