UserTesting's verified customer ratings and reviews

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4.2/5

Based on 1045 reviews from

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535

4 star

209

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843 of 843 Total Reviews

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Qian Yi

User Experience ResearcherHealthcare

Mid-MarketUnited States

August 30, 2023

Great premiere support

What do you like best about the product?

Premiere support and unmoderated tests. Responsive

What do you dislike about the product?

Recruitment sometimes can get fraud participants

What problems is the product solving and how is that benefiting you?

Provide a tool to recruit research and store data

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Verified User in Insurance

CX Research ManagerFinancial services

Mid-MarketUnited States

August 30, 2023

Getting great feedback

What do you like best about the product?

Their primier support team and templates are great!

What do you dislike about the product?

Recruitment can sometimes be hard and sometimes the people are not the right ones

What problems is the product solving and how is that benefiting you?

Reaching the right users in a easy and fast manner. I don't have to meet users in person to conduct interviews

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Verified User in Computer Software

UX ResearcherTechnology

Mid-MarketUnited States

August 30, 2023

UX Researcher

What do you like best about the product?

Easy to use and run studies smoothly. Unmoderated studies are a breeze with UT.

What do you dislike about the product?

Cannot merge multiple related study findings. Tagging management is really overdue. Surveys are not great. Their response time is long as well.

What problems is the product solving and how is that benefiting you?

Getting detailed authentic feedback when most needed

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Quinton Prince

Lead UX Researcher - RetailRetail & ecommerce

Mid-MarketUnited States

August 30, 2023

Amazing group!

What do you like best about the product?

They have the insights to help me make Better decisions

What do you dislike about the product?

It's difficult to format sometimess due to the lack of rich text editing

What problems is the product solving and how is that benefiting you?

It allows me to reach the right customers no matter where I am

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Verified User in Information Technology and Services

Technology

GlobalUnited States

August 30, 2023

Straightforward and comprehensive

What do you like best about the product?

It has almost everything we need all in one place - unmoderated and moderated testing of various kinds. Our main research platform!

What do you dislike about the product?

It does not help with analysis very much at this time.

What problems is the product solving and how is that benefiting you?

Making it incredibly easy to find participants even when they are a very specific audience.

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Asal Johnson

Travel & hospitality

GlobalUnited States

August 30, 2023

We have been using UT for two years now and we really enjoy working with the platform and the team.

What do you like best about the product?

The team, research partner, the capabilities of building a test.

What do you dislike about the product?

Limited lanes, the quality of the participants, Waite time to complete a test, bots, incident rates.

What problems is the product solving and how is that benefiting you?

The usability of our products and benchmarking.

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Lucas Lemasters

Travel & hospitality

GlobalUnited States

August 30, 2023

Easiest way to connect with your customers

What do you like best about the product?

The thing I like best about UserTesting is how quickly and conveniently I can reach our customers and get feedback so that we can quickly made decisions and move on with product development.

What do you dislike about the product?

One downside is the quality of participants at times. There are professional test takers and bots trying to simply make money.

What problems is the product solving and how is that benefiting you?

Testing with participants helps us pick the optimal design and flow that customers interact with most efficiently. It also helps us in the discovery phase when we are determining what we should build.

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Verified User in Consumer Electronics

Consumer products

GlobalUnited States

July 31, 2023

Swiss Army knife tool for UXR

What do you like best about the product?

This is a great tool. We are able to field tests and get quality respondents very quickly. Great for testing prototypes. For qual research, it has it all.

What do you dislike about the product?

A downside is that currently it is difficulty to recruit for and facilitate focus grops but my understanding is that they are working on solutions for this.

What problems is the product solving and how is that benefiting you?

UserTesting helps us gain insights quickly and generate buy in. Being able to share clips, reels, or even entire videos with our stakeholders helps us create buy in and helps them to feel close to the customer.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Liebe dieses Werkzeug für schnelles und wertvolles Feedback

Was gefällt dir am besten the product?

Usertesting ermöglicht es uns, sehr schnell Feedback von echten Menschen zu unserer Website zu erhalten. Sie können die Benutzer filtern, um sicherzustellen, dass sie Ihren Kriterien entsprechen. In der Regel erhalten wir die Ergebnisse innerhalb einer Stunde zurück, es hat nie länger als einen Tag gedauert. Ich mag, dass man direkt in den Videos Notizen machen kann, sodass man später leicht seine Stelle wiederfindet. Sie können auch Highlight-Reels erstellen und sie mit Ihren Teammitgliedern teilen.

Was gefällt Ihnen nicht? the product?

Es wäre schön, wenn ich alle meine Analysen und Notizen auf der Website von User Testing machen könnte. Im Moment kann ich Notizen zum Video erstellen und Clips teilen, aber ich würde gerne einen Raum haben, um einfach höherwertige Erkenntnisse aufzuzeichnen und zu teilen. Nein, man bekommt nicht die subtilen Beobachtungen, die man bei einem persönlichen Usability-Test hätte, aber dieses Tool ermöglicht es, schnell Feedback zu erhalten, um schließlich zu einem persönlichen Test überzugehen, der wertvoller sein könnte, als wenn man vorher keine Online-Tests gemacht hätte.

Empfehlungen an andere, die in Betracht ziehen the product:

Nehmen Sie sich die Zeit, mit ihrem Support und den Kundenvertretern zu sprechen, sie sind sehr hilfsbereit.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Mit diesem Tool können wir schnell wertvolles Feedback zu unserer Website erhalten. Wir nutzen dies, um Entscheidungen zu treffen und Änderungen an unserer Seite vorzunehmen, mit dem Ziel, den Nutzern das zu geben, was sie wirklich wollen.

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